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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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(1175)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
Attribute Ratings
Reviews
(51-75 of 582)Companies can't remove reviews or game the system. Here's why
We used to use remote desktop. The approaches are not comparable. ConnectWise is collaborative, efficient, simple and works. The other is disruptive, clumsy and ineffective.
June 01, 2019
Above the rest? Yes!
I have worked at a few companies and have used multiple remote screen share applications. These applications are just the ones I have experience with.
In terms of cost, with the exception of TeamViewer, ConnectWise Control stands easily above the others. However, ConnectWise Control has the lowest initial cost for deployment.
As for functionality, when looking at a basic remote support tool, ConnectWise Control with ease-of-use beats out the others.
In terms of cost, with the exception of TeamViewer, ConnectWise Control stands easily above the others. However, ConnectWise Control has the lowest initial cost for deployment.
As for functionality, when looking at a basic remote support tool, ConnectWise Control with ease-of-use beats out the others.
May 31, 2019
The best tool for remote access
We tried every kind of remote tools, none is as stable, strong, fast and reliable as Control. There are many good products, but often with higher prices and not the same features, for example, toolbox is one of the amazing tools in our pocket now. It's amazing and perfect.
We replaced LogMeIn Central with ConnectWise Control when the LogMeIn price became untenable. We found that ConnectWise Control did everything we needed and more at a very reasonable price point.
May 28, 2019
A simple way to a complicated job
- SolarWinds Dameware Remote Everywhere, Dameware Remote Support and GoToMyPC
Dameware: I don't remember the exact version but I had 2 of their engineers trying to install or setting the demo up on my computers over 2 sessions and they never were able to make it work. I was able to access the location's computers but never remote offices. All other software were crazy out of price range, I forgot the names of all of them, not to be remembered anyway.
I tested multiple products, but ConnectWise gave me the best feature set for the most reasonable price. Security concerns were also a factor. I had experienced some compromised PCs using other remote access products.
May 27, 2019
ConnectWise Control review
We tried Join.Me, Teamviewer, & Zoho connect as well as Connectwise Control when deciding on a remote support tool. The department director had previous experience with this product & recommended it to the staff. Some of the other options (that we didn't go with) were too expensive & others lacked certain features that we wanted.
GoToAssist. Connectwise Control is just as good and more affordable and fast. Also, I like the features in CC more. The interface is more intuitive and I think the connection speed is actually faster.
May 23, 2019
Best remote access tool ever
- LogMeIn Central, LogMeIn Pro, LogMeIn Rescue, TeamViewer and SolarWinds Remote Monitoring & Management
Hands down best at remote access. Nothing even comes remotely (pun intended) close.
May 23, 2019
ConnectWise for a School District
Price is cheaper for ConnectWise, and you just have to install the agent once.
May 20, 2019
An MSP's viewpoint on ConnectWise Control: "A foundational pillar of our business model"
- TeamViewer, LogMeIn Central and Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
I used TeamViewer for the longest time as a young IT professional, and had a fair dabbling with LogMeIn and MSP-Anywhere. Each of those solutions has polish in some aspects, but none of them ever had the complete picture. TeamViewer suffered rampant security issues, and has always felt like a tool geared towards personal users and non-tech departments. It was always too in your face for end users. LogMeIn is expensive. No getting around it. And their product has always seemed slow and often very feature-light. For the cost I'd expect to be getting a Ferrari, but when a Civic pulls into the driveway its a little lackluster. MSP-Anywhere always seemed to suffer technical issues. Especially with multi-monitor computers, changing which monitor was displayed could result in total session lock up, which AFAIK still isn't resolved to this day.
So far we've been happy with the performance, but are always considering alternatives. For our use, ConnectWise is very similar to alternatives. If we used some of the higher level features ConnectWise would probably stand out more.
May 16, 2019
Sign in and help customers
May 16, 2019
Surprisingly Painless
We had been long time users of TeamViewer, however the product was a nightmare for clients and end users who had multiple parties requesting access to their machines for support of various applications. There were times when clients simply gave up out of frustration trying to work out which particular version of TeamViewer support they had to be opening or closing. The product was not particularly robust when dealing with overly restrictive networks and did not deal well with slow or high latency connections.
While several other options were reviewed, none had the feature set at an acceptable price to compete with ConnectWise Control.
While several other options were reviewed, none had the feature set at an acceptable price to compete with ConnectWise Control.
May 15, 2019
Highly Recommend ConnectWise
ConnectWise is better priced and offers better features for the money (i.e. toolbox).
May 15, 2019
Control is by far the easiest and strongest remote connectivity platform I've experienced.
Comparably, the features and ease of use aren't even in the same league. As far as cost, one is free and the other is extremely expensive, but Control rivals it in every way at a fraction of the cost.
May 15, 2019
The Best Way to Connect
On ease of access, dashboard manageability, and reputation, ConnectWise is far superior to other products that I have used.
May 15, 2019
Great software for IT technicians
Initially, the biggest reason I chose to use (at the time) Screen Connect was due to the price difference between it and the competitors. It has since evolved into a product that I would choose based on price AND function.
May 15, 2019
Quick, easy, inexpensive remote connectivity
Much better pricing, faster connectivity, and easier login.
- GoToMyPC, BeyondTrust Remote Support (Formerely Bomgar Remote Support) and TeamViewer
Cost, cost, cost.
As a non-profit, our resources are extremely limited. Other resources were strong but I had used ScreenConnect for a number of years as an MSP. ConnectWise Control is an extremely strong product for the cost. We looked briefly at GoToMyPC and TeamViewer but the features and cost advantages of ConnectWise Control were outstanding.
As a non-profit, our resources are extremely limited. Other resources were strong but I had used ScreenConnect for a number of years as an MSP. ConnectWise Control is an extremely strong product for the cost. We looked briefly at GoToMyPC and TeamViewer but the features and cost advantages of ConnectWise Control were outstanding.
May 11, 2019
Great for remote access
ConnectWise Control is much more reasonably priced, easy to set up, and has a mimimal footprint on the remote machine, giving me peace of mind that it won't be used by someone I don't intend to have access.
My decision to choose ConnectWise Control over the other products was pricing. ConnectWise lacked some of the features, but the main functionality I needed was there, so I chose it.
May 10, 2019
Satisfied User
Price and feature set are much better.
May 10, 2019
ScreenConnect Review
It is the best solution hands down. Having no monthly fees and self hosted is why we chose this product.
May 10, 2019
Helps allow quicker problem solving
The fact that it is an internet based product allows me to more easily connect to computers that are not within our network. Most other type programs would require the user to be within the network or vpn into the network.