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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
Attribute Ratings
Reviews
(551-575 of 582)Companies can't remove reviews or game the system. Here's why
February 03, 2017
Competitor increased price by over 3000% and I am glad they did. This encouraged us to look for ScreenConnect and we are never going back!
- LogMeIn Central and UltraVNC
Historically we have used LogMeIn and TeamViewer. When we selected ScreenConnect we trialed GoToMyPC and Bomgar. We found ScreenConnect to have the best feature set for the price. We have the added benefit to having used ConnectWise and LabTech for several years so we have a relationship with the company that runs ScreenConnect and have had an excellent experience with these programs. Any features that may be better with the competitors I am confident ScreenConnect will work on adding these features and listening to our feedback as a customer.
February 02, 2017
ScreenConnect (Control) - Great product, hope you never have to deal with humans though...
Cost savings. I just wish I could convert my existing instance to a Canadian Billed service. Right now I want to open a new Canadian instance and close down my US billed one, but I cannot get the answer from staff after several emails I am not getting any answers. Moreover, the sales process was very confusing. As I was looking into other offerings, I had too many people contacting me and checking up I understand the internal process was changing.... but the customer experience in dealing with people internally leaves a LOT to be desired. I am totally frustrated right now. But I do like the software so I am torn as to whether to abandon or keep at it.
February 02, 2017
ScreenConnect is by far the best!
I have tested all three of the alternative platforms, and ScreenConnect beats all of them. The fact that this is web based is really important, as it doesn't require a suite of software to be installed. After a quick plugin installation, you can run screenconnect from any PC or mobile device.
February 02, 2017
ScreenConnect really does help us connect with our clients
Products like TeamViewer are well outside of the price range for me as a sole proprietor doing one on one sessions for my clients only. Products like Join.me don't offer me the flexibility of having remote control of client's computers. I chose ScreenConnect for a) the functionality that I need, b) reliability of service and c) cost savings.
February 02, 2017
ScreenConnect Gone Wild
Each product has a slightly different licensing model. I get the best value out of the ScreenConnect licensing of one simultaneous technician with up to 3 active sessions. ScreenConnect has been reliable (except the mobile app) and I've not had any trouble installing the product on client equipment. Past experience with some of the other competitors' products has [shown] difficulty rendering the display remotely or [while] installing.
January 31, 2017
ScreenConnect - Simple remote control
LogMeIn, Labtech, TeamViewer and several others. ScreenConnect is extremely easy to use and the price point was very good so that made them the easy choice.
I have tried them all. I believe ScreenConnect offers the best of a complete package. It's got better ad-hoc options than GoToMeeting and LogMeIn and even MSP Anywhwere, but LogMeIn does have a better dashboard in terms of user-friendly management and configuration. Their support could be better, but it's not often we need it. Although the security features are adequate, they're not easy to manage. I do like the option to use 2 factor auth, it's very important to me.
October 28, 2016
ScreenConnect, the only remote support tool you'll ever need
ScreenConnect blows everyone else out of the water quite honestly. Price is much better and you get more features and options.
October 27, 2016
ScreenConnect works like a charm!
We have tried TeanViewer in the past and found it ok, I believe Screenconnect has more features and is more economical cost wise.
September 23, 2016
My honest review of ScreenConnect
I have used TeamViewer, LogMeIn Rescue, and GoToMyPC. All of these services were stable and most of them had multiple connection methods but for the price, nothing beats ScreenConnect. It has stability and many different methods for creating a remote session. I recommend this to all admins looking for a remote solution.
September 23, 2016
ScreenConnect solves remote access limitations
- Remote Access, TeamViewer, TightVNS and LogMeIn
I use a MSP to assist with some of the troubleshooting that might arise. Initially, they let me use their remote software (I don't remember the company) but because of security concerns, had to limit my access. They replaced their remote access software with ScreenConnect. I started to investigate and had experience with Remote Access, TeamViewer, TightVNC, and LogMeIn. Since I don't have a very large user base, ScreenConnect had the best price point. And since my MSP was already using ScreenConnect on our workstations, I was able to run my local installation in parallel with theirs without any conflicts. The tech support has been outstanding with prompt return call and emails.
September 23, 2016
Forget The Rest, ScreenConnect is the Best!
LogMeIn used to be free and this was a service I used quite often. Unfortunately when the free service was no longer offered, the prices I found were rather extortionate. I then researched for alternatives and screenconnect was the first I looked at, and appeared to be the cheapest solution. Definitely some serious value for money.
September 22, 2016
Great for customer remote support
We considered Teamviewer but the initial cost versus the ScreenConnect initial cost was a big issue for us. We wanted an app with payment options and not just a one time fee app. That's why we gave ScreenConnect a try and we loved it immediately. This way we also ensure we always run the latest version and we can trust there's someone updating and fixing issues with the app.
September 22, 2016
Overall a great team with a good product
ScreenConnect is priced very affordably compared to TeamViewer and as a small business owner with fluctuating costs it's an added plus that ScreenConnect's pricing structure includes monthly payment options whereas TeamViewer does not.
September 21, 2016
ScreenConnect Review
The system provides a lot more features for remote support, and remote control whereas TeamViewer does not. Unlike TeamViewer, a ScreenConnect license is valid across software versions and devices. Software upgrades aren't required to access full functionality.
Screen Connect is cloud based – which means it goes where you go – with an account that you can access remotely/anywhere on the go and other staff can share the account should they need to remote control a computer.
September 20, 2016
I truly love ScreenConnect!
We have used WebEx for QB ProAdvisors, LogMeIn Central, GoToMyPC, Team Viewer & Join.me.
In my opinion, ScreenConnect outshines them ALL! Better pricing, better ease of use, better connectivity, etc.
In my opinion, ScreenConnect outshines them ALL! Better pricing, better ease of use, better connectivity, etc.
September 13, 2016
IT Pro? Get it and it'll pay for it's self!
[We selected ScreenConnect because of its] Security, Ease, Speed, Cost and multiple sessions. The competition cannot even compete with these.
September 13, 2016
It's great, if you work in the US
TeamViewer was too expensive, and Zoho Assist was too slow. ScreenConnect was reasonably priced and fast, with additional functionality which we didn't strictly need but enjoyed anyway.
August 01, 2016
ScreenConnect just works
They have a large company, Citrix, backing them and that could be perceived as better in certain eyes. However, I felt that the price for what I got with Screen Connect was a better value and it pretty much worked the same. The graphical user interface of GoToAssist might be a little prettier but that doesn't make a difference to me.
July 29, 2016
The ScreenConnect Review
LogMeIn was very expensive for what it offered. LogMeIn also separated their services into different products where as ScreenConnect is all in one. ScreenConnect is also easier to install and manage compared to TeamViewer support.
July 29, 2016
Screenconnect a challenger better than the originals
Permit use Saas or promise proxy server, real multi-OS, dashboard monitoring.
July 29, 2016
ScreenConnect Evaluation
We used LogMeIn Central for several years. Though it worked very well for us, the cost increases drove us to find an alternative. Overall, I prefer most aspects of ScreenConnect, I did find the administration interface of LogMeIn to be a bit better.
July 29, 2016
Screenconnect is a must have for remote support
Screenconnect outpaces the others easily. Price is the biggest thing that screenconnect beats them in. For the amount of access, control, and price Screenconnect was by far the best.
TeamViewer due to the reported breach earlier this year. Other than that, we were very happy with it. All things being equal, we find TeamViewer a little easier to use (maybe due to our short time with SC). That may change in the future.