Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
All in one solution for remote management
Best remote for the money
Replaced LogMeIn with Connectwise Control
CW review
ConnectWise Control Puts You in the Driver's Seat
Great Remote Support Tool that always works when you need it.
The End-All Be-All Remote Support Without the Extra Crap
Affordable remote control software!
ConnectWise Control - is it wise to use?
Great tool for Supporting a remote workforce!
Easy to use and reliable
ConnectWise Control Helps Our Business Succeed.
ConnectWise Control works really well for us.
A Great Solution for MSPs
ConnectWise Application Review
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
Reviewer Pros & Cons
Pricing
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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24 people also want pricing
Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
Features
Remote Administration
Remote administration software is used to control a computer from a remote location.
- 9.4Screen sharing(583) Ratings
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
- 8.5File transfer(556) Ratings
Securely exchange files with remote computer without having to use email or FTP.
- 8.2Instant message(490) Ratings
Ability for administrator to communicate via instant message with remote user.
- 7.5Secure remote access with Smart Card authentication(73) Ratings
Establish secure remote connection via Smart Card authentication and Smart Card logon.
- 6.5Access to sleeping/powered-off computers(303) Ratings
Remote access and troubleshooting of out-of-band computers.
- 9.3Over-the-Internet remote session(589) Ratings
Establish secure remote connection with computers outside the network firewall.
- 7.9Initiate remote control from mobile(381) Ratings
Mobile application for remote controlling computers from mobile device (iOS, Android)
- 9.2Remote management of servers & workstations(506) Ratings
Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.
- 8.8Remote Active Directory® management(167) Ratings
Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.
- 8.9Centralized management dashboard(470) Ratings
Dashboard to facilitate management of users, permissions, licenses etc.
- 8.4Session record(309) Ratings
Ability to record session for training purposes.
- 8Annotations(258) Ratings
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
- 6.6Monitoring and Alerts(181) Ratings
Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.
- 9.1Multi-platform remote control(390) Ratings
Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(1174)Community Insights
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
Attribute Ratings
Reviews
(1-22 of 22)ConnectWise Control Puts You in the Driver's Seat
- New client onboarding so that we can add our RMM agent to the divice.
- New seat additions to managed clients to add our RMM agent.
- Troubleshoot unmanaged machines for contracted clients.
ConnectWise Control Review
- Diagnosing user problems on desktop apps
- Screenshare for training
- Server administration
- Saving time by not traveling to remote sites
- The ability to do a screen sharing conference
- Being able to auto deploy the software.
ConnectWise Review
- Connect to servers to check backups
- Connect to PCs/laptops for software issues
- To access machines that aren't physical easily to access
A simple way to a complicated job
- Remote server management from home
- Remote computer setup
- Remote computer issue assistance
Surprisingly Painless
- Ability to handle poor quality network environments
- Simple for end user's to access
- Cost effective
A Happy Decision
- Viewing pictures collected by equipment connected to the remote PC we connect into using ConnectWise Control.
- Adjusting settings on remote equipment which the remote PC has access to.
- Providing a secure connection to our customer's investment in equipment. Ensuring the continued success of our customers.
- Allowing in-house team members to support contractors or travelling team members who are elsewhere in the world.
ConnectWise Control gives you the control you need.
- Time - Remote desktop support saves time. (walking, driving, )
- Efficiency - Remote tools allows the installation of software regardless of distance.
- Inventory - I can see the inventory of machines. -Label them in human form. see who is online.
ScreenConnect, the solution to the TeamViewer problem!
- Remote Desktop Support for all platforms. We are primarily a macOS shop but we also have Linux, Windows, iOS, Android and ChromeOS devices. ConnectWise can connect with every platform (except ChromeOS) and has little difficulty in doing so.
- File sharing to remote desktops is also important. We primarily use Google Drive as our file sharing application, but with ConnectWise Control we can send a file directly to an end user instead of having to share a link with them.
- Communicating to end users via chat while supporting them is also important to us. We like to be able to talk to our users while remotely supporting them.
ScreenConnect - what the other remote management software providers should measure up to
- Support
- Customer interaction
- Troubleshooting problems
- Web Conferencing
ScreenConnect has made a positive difference, we love it.
- Supporting clients with day to day requests
- Holding external client meetings
Does what it says on the tin, but at a great price.
- Remote support
- System Demo
Works great at very reasonable cost
- Emergency remote support for our clients
- Remote monitoring of servers (including headless virtual machines)
- Remote training sessions with for our clients.
Save Time & Money with Quick Hassle Free Connection
- tech support
- training
- software install
- Opening support tickets for customers to make sure the issues are resolved.
- We use ConnectWise to open new projects for new customers, to make sure that every thing is done in a certain way, so that no process is skipped.
- Being able to maintain customer accounts with billing is amazing compared to our old system.
How ScreenConnect saved my business!
- Inventory
- Remote User Support
- Status of servers
ScreenConnect Works
- connect to computers remotely
- remote correction of problems
- remote communication between IT and owner
ScreenConnect all the way!!
- PC will not connect to wifi
- Software installs on admin side
- Basic troubleshooting: malware scans/printer installs
ScreenConnect allows us to move support in house
- Software updates
- Minor support issues
- Assisting team with projects, etc utilizing screen sharing.
- Remote IT support
- Working virtually using this as a remote desktop tool.
ScreenConnect savings without compromise.
- Remote support of desktops.
- Presentation of desktops for training and instruction
- updates and desktop troubleshooting
- monitoring on a case by case basis of computer misuse.
ScreenConnect to inspect and correct is perfect.
- Remote support for organizations beyond reasonable travel distants for support.
- After hours work which allows work offsite during not business affected hours.
- Collaboration of screen sharing during product development meetings.