TrustRadius Insights
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
Reviewer Pros & Cons
Pricing
N/A
Unavailable
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
24 people also want pricing
Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(1175)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
Attribute Ratings
Reviews
(1-20 of 20)Companies can't remove reviews or game the system. Here's why
July 23, 2021
ConnectWise Control Puts You in the Driver's Seat
- Price
- Product Features
- Product Usability
I was not involved in the decision making process. We have been using it for many years. I have checked boxes for the reasons why I know we keep it.
- Product Usability
- Prior Experience with the Product
Being familiar with it and not having to re-invent the wheel was a big push to purchase this.
June 07, 2019
ConnectWise Review
- Price
- Product Features
- Product Usability
- Third-party Reviews
easy to use and not too expensive
May 28, 2019
A simple way to a complicated job
- Price
- Product Features
- Product Usability
It had to be easy to setup and easy to access remote computers at a price that does not break the bank.
April 22, 2019
ScreeConnect has saved us a lot of time and has allowed us to work smarter and not harder
- Product Features
- Product Usability
Usability is fairly easy. We like that we can sign in to the portal and access any computer in our organization that has screenconnect installed. It is easy to conduct remote session with those who are at remote locations.
April 05, 2019
A Happy Decision
- Price
- Product Features
I was most concerned with product features and price when I was making my purchase decision. I investigated a number of similar systems, and we were already using a similar system, but it was not well suited for our purposes. We required a piece of software that would allow us to deploy to a large number of remote computers. Those computers would not be on our domain, and not owned by us, but we would need to be able to connect into them when called upon. As a bonus we're able to connect to clients computers that don't have the agent software installed, allowing ad-hoc support sessions.
December 07, 2018
ConnectWise Control gives you the control you need.
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
I have been using this product for years. I knew about its features and was able to convince the company to use it. One they tried the personal version the were sold.
December 01, 2018
ConnectWise is a Good Tool for Support
- Price
- Product Features
Having the ability to remote control computers for a good price was the key decision.
November 05, 2018
ScreenConnect, the solution to the TeamViewer problem!
- Price
- Product Features
- Product Usability
Our Education Service Unit operates our ConnectWise Control instance and offers it to us as part of our yearly fees.
October 30, 2018
ScreenConnect - what the other remote management software providers should measure up to
- Prior Experience with the Product
I've been using the product for almost 10 years
October 19, 2018
ScreenConnect has made a positive difference, we love it.
- Price
- Product Features
Ultimately the key factor was price, as we needed a solution which could scale as we grew - i.e. we could add licenses as our client base and team size increased - without penalising us with prohibitive costs.
November 20, 2017
Save Time & Money with Quick Hassle Free Connection
- Price
- Product Features
price
October 23, 2017
How ScreenConnect saved my business!
- Price
- Product Features
- Product Usability
It is a cost effective and functional product. Better then in-house developed or VNC experiments and less expensive than other alternatives.
Yearly cost:
LogMein - $7200 for 250 machines (went up from $1400 in one year)
AVG Managed workplace - +/- $6500 for 250 machines
So Screenconnect at $840 for 250 machines is reasonable. Let's all hope it stays that way.
Yearly cost:
LogMein - $7200 for 250 machines (went up from $1400 in one year)
AVG Managed workplace - +/- $6500 for 250 machines
So Screenconnect at $840 for 250 machines is reasonable. Let's all hope it stays that way.
October 10, 2017
Solid product at a solid price
- Price
- Product Features
- Product Usability
- Vendor Reputation
I needed a solution that was easy to deploy, manage and use, but was also inexpensive.
September 26, 2017
ScreenConnect Works
- Price
- Product Features
- Product Usability
Product allows connection with all computers on the network
July 04, 2017
ScreenConnect all the way!!
- Price
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
Price!
- Price
- Product Features
- Product Usability
- Prior Experience with the Product
Very competitive pricing. Product works great
- Price
- Product Features
- Product Usability
Price was the most important factor in the decision to purchase ScreenConnect. While usability and features were important as well most products that were looked at had the core requirements we needed. After that, it came down to what could be afforded at our current level and any growth that we anticipated.
March 11, 2017
ScreenConnect savings without compromise.
- Price
- Product Features
- Product Usability
The immense value given by purchasing ScreenConnect is in my opinion the single biggest perk of owning the Software. The total cost of ownership is a pleasure to display on budgeting spreadsheets.
February 15, 2017
ScreenConnect to inspect and correct is perfect.
- Price
- Product Features
- Product Usability
The fact that ScreenConnect was able to offer all the of options I needed in a package that was easy to use and integrate into my support structure combined with the cost of an annual subscription made choosing it a no brainer. Really the reasonable price won me over in the end.