TrustRadius Insights
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
Reviewer Pros & Cons
Pricing
N/A
Unavailable
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
24 people also want pricing
Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(1175)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
Attribute Ratings
Reviews
(1-12 of 12)Companies can't remove reviews or game the system. Here's why
July 23, 2021
ConnectWise Control Puts You in the Driver's Seat
I personally do not engage in support issues with them. That is not my role.
The best support I got was when they rolled out the printer redirection options my company was one of the first ones to report an issue with the printers being left on client computers after a host connected. We were contacted within 3 hours by a rep about and they found a solution for us at the time.
June 07, 2019
ConnectWise Review
I have never had to use support as the product is easy to use and haven't had any issues with it
April 05, 2019
A Happy Decision
It's hard to provide a particular case of exceptional support. Each time I request support I promptly get support, and if ever there's a delay in resolving the issue it's been on my end.
December 07, 2018
ConnectWise Control gives you the control you need.
Assisted with organizing the view using the custom option. I can now sort exactly how i need.
November 05, 2018
ScreenConnect, the solution to the TeamViewer problem!
We have not had a need to directly communicate with ConnectWise Control support staff as our inhouse support has been able to handle any issues that we have had.
March 08, 2018
CW Control has got your current solutions BEAT!
When we joined the beta test group and UUXux discussions with the dev teams at CW Control we were given a behind the scenes pass to access the developers and ask questions, provide feedback and discuss features as well as future releases of Screenconnect. Excellent customer engagement and responsiveness to our wants & needs!!
January 03, 2018
ConnectWise Control Review
I had a problem with disconnecting or ending abandoned sessions by co-workers, so I was able to get immediate assistance from support on how to end these sessions.
October 23, 2017
How ScreenConnect saved my business!
I have a cloud account. It was 5.45am and my instance was not working. It had been exactly one month since I had paid for my cloud account. I thought "a billing issue" - I paid for the whole year? I called and in a few minutes I was talking to a real human. The machine hosting my instance was being worked on (I was not aware of it) and the instance was being transferred to another machine. By 6.05am the instance was back on.
I believe that was a successful resolution to what could have been a disastrous situation.
I believe that was a successful resolution to what could have been a disastrous situation.
Exceptional support? Justy about everytime we contact them.
April 20, 2017
ScreenConnect Review
I was having a rather unusual intermittent connectivity problem with screenconnect that I simply could not nail down. I worked over the course of a few days with support over email and we tracked down and eliminated the problem. I even got a followup email later on from the support team verifying that the problem was in fact solved or had reappeared.
March 11, 2017
ScreenConnect savings without compromise.
I called in the very first time I deployed the software, I wanted to learn about the desktop client and its deployment options. I was amazed at the level of attention I was given by the rep that helped me. Although he did not know the answer right away the commitment was there and i was promptly sent a comprehensive list of all of the options I could exercise.