ConnectWise Control Reviews

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Score 8.3 out of 100

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Reviews (1-25 of 601)

Sudhashen Naicker | TrustRadius Reviewer
May 26, 2020

ScreenConnect - Bullet Proof remote support software

Score 7 out of 10
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Likelihood to Recommend

[It's well suited for a] one-man operation where you need a tool that just works. I can't think of less appropriate [scenario] for a remote support tool. I have a remote support tool on my RMM which can be a bit finicky at times. ConnectWise Control just works - even on iffy bandwidth.
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Richard Hogan | TrustRadius Reviewer
April 24, 2020

ConnectWise Control is a great tool for remote support

Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

ConnectWise Control is well suited for any IT support company that needs to remotely control computers. It is an excellent tool for this purpose. It could potentially be used by a person who needs to remotely control a computer, but it's probably not so well suited for something like that.
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jesse nanes | TrustRadius Reviewer
March 04, 2020

ConnectWise Control is the best!

Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

ConnectWise Control (ScreenConnect) is the best remote software on the market. We use it to resolve customer issues daily. This software prevents the need to send a tech on-site as it allows for so many different functions. Do not waste your money on another remote control software. From remote commands, file transfer etc, screen connect is by far the best.
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Marc Bressman | TrustRadius Reviewer
December 30, 2019

Extremely Unhappy with ConnectWise Control / ScreenConnect - Not Recommended!

Score 1 out of 10
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Likelihood to Recommend

Frankly I wouldn't recommend this product to anyone any longer. It was a great product years ago when it was owned and supported by ScreenConnect, but since it has been acquired by ConnectWise everything has gone downhill. Their support is not great, the product has a lot of flaws and half of them don't get addressed even after reporting them, they are continually changing for things (mostly change for change's sake and probably to justify continuing to sell the product at a much higher cost without offering anything additionally useful), they have a real problem with timely communication that can cause a lot of issues, and in general there are just better solutions out there at a fraction of the cost.
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Ryan Timmons | TrustRadius Reviewer
September 06, 2019

Great product but could use improvement in some areas to make it amazing.

Score 10 out of 10
Vetted Review
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Likelihood to Recommend

Screen connect is a very good tool for remote support and works extremely well most of the time. I use it for consistent access to in-house and client computers and as immediate support for call-ins that we don't necessarily have set up with 24/7 connections. It lacks in a few quality of life areas such as the connection groupings and is missing a few key elements that would help with specific scenarios, such as being able to end active connections from the dashboard or being able to remotely control headless machines.
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Rob Rotundo | TrustRadius Reviewer
October 02, 2019

ScreenConnect Saves Money

Score 8 out of 10
Vetted Review
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Likelihood to Recommend

ConnectWise Control is good for customers who aren't close. Allows us to connect to multiple customers at the same time allowing us to multi-task. Not always the best option for macs or people having connectivity issues.
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Anonymous | TrustRadius Reviewer
November 05, 2019

ConnectWise Control Review

Score 9 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Things it does well:
  1. Low bandwidth connections.
  2. Multi-screen support.
  3. Communication (messaging) end-users.
  4. Screen scaling when viewing a remote session windowed.
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Anonymous | TrustRadius Reviewer
December 09, 2019

Great software for great price.

Score 10 out of 10
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Likelihood to Recommend

If you need an option to lock the other user it is great. It is also very good to be able to log in without having the other person sitting at his computer.
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Andrew Haskell | TrustRadius Reviewer
May 20, 2019

An MSP's viewpoint on ConnectWise Control: "A foundational pillar of our business model"

Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

ConnectWise Control is very well suited to IT teams managing overall infrastructure, both internal and MSP's. It shines as a dependable tool that just plain works. I have already highly recommended it to peers in the industry. It is not suited for providing individual users access to their own machines. Its geared as a tool for IT and less so a tool for end users.
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Jonathan Hanson | TrustRadius Reviewer
April 11, 2019

ConnectWise Control - Let's Me Really Connect With My Clients!

Score 10 out of 10
Vetted Review
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Review Source

Likelihood to Recommend

I have managed and administered ConnectWise for my business, and have also had the opportunity to use ConnectWise under an Enterprise level setup for a major Fortune 100. In both instances, it performed quite well and is fast and robust. From an admininistrative side to the user side, it just works and is very easy to use.
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Charlie Stamp | TrustRadius Reviewer
June 19, 2019

Support Dealership on ConnectWise Control

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

It just works. We used to use a different product, but it was more expensive and would often confuse either support staff of the client. ConnectWise Control doesn't need to be installed either for a simple support session.
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Anthony Osuna | TrustRadius Reviewer
June 14, 2019

ConnectWise Control makes me look like a Star

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

ConnectWise Control is the easiest way to connect with our customers. It is simple to use and allows for multiple sets of eyes to look in and help. It is also a great way to have our customers connect with us to see our screen for training. The ability to actually connect with a customer's screen can help us solve a problem in just a few minutes. It takes the guesswork out of trying to understand what the customer is dealing with by visually seeing what the customer is doing and help them.
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Filmore Thomas III | TrustRadius Reviewer
June 12, 2019

OneGeek's Connectwise

Score 9 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

ConnectWise Control is well suited for connecting to friends, family, work or school computers and laptops to connect and offer assistance to those in need whether it's to install software, or just to see how an application works. However, it isn't well suited for iPad tablets and its functionality in such a format is marginal at best.
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Ellen Kovacs | TrustRadius Reviewer
June 10, 2019

ConnectWise control keeps your business in control of your time and investment

Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

A scenario that is well suited for ConnectWise Control is when there's a quick fix solution to an issue the user is having. This avoids having to drive on site. A scenario that is less appropriate is when there's a poor connection, and the user is having issues retaining an Internet connection.
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Kevin Ritchey | TrustRadius Reviewer
June 10, 2019

Connect Wisely with ConnectWise Control

Score 7 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

ConnectWise Control is particularly suited for supporting a distributed workforce. When the user connects to a support session, the technician can install a permanent agent on the laptop if appropriate. This saves the end user from having to open a browser and enter a code every time support is needed. When multiple technicians are supporting a distributed workforce, it's convenient to have notes tied to the laptop instead of the ticket. E.g. in an office there may be one printer, one IP address configuration, and one scanner. But with remote workers, there may be several different peripherals and configurations and notes tied to the laptop. Notes tied to the asset with dates is helpful and doesn't require too much overhead.
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Todd Singleton | TrustRadius Reviewer
June 07, 2019

We still call it ScreenConnect.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

ConnectWise Control is well suited for anywhere remote desktop support is required. It's less suited for hosting remote meetings, such as when video conferencing is required. However, I don't believe this is a core purpose of Connectwise Control, therefore, it performs its primary function, remote user support, exceedingly well.
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Feature Scorecard Summary

Screen sharing (571)
9.2
File transfer (544)
8.6
Instant message (480)
8.3
Secure remote access with Smart Card authentication (72)
7.8
Access to sleeping/powered-off computers (296)
7.6
Over-the-Internet remote session (577)
8.9
Initiate remote control from mobile (369)
7.8
Remote management of servers & workstations (494)
8.7
Remote Active Directory® management (162)
8.8
Centralized management dashboard (459)
8.5
Session record (297)
8.6
Annotations (251)
8.9
Monitoring and Alerts (177)
7.8
Multi-platform remote control (382)
8.5

About ConnectWise Control

ConnectWise Control, formerly ScreenConnect, is a remote support, access and meeting solution. With this solution, you can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings. The vendor’s value proposition is that their solution is fast, reliable and includes the same features as competing remote control solutions.

ConnectWise Control Screenshots

ConnectWise Control Integrations

ConnectWise Automate (formerly LabTech), ConnectWise Automate (formerly LabTech), ConnectWise Automate (formerly LabTech), ConnectWise Automate (formerly LabTech)

ConnectWise Control Competitors

TeamViewer, GoToAssist Remote Support, BeyondTrust Remote Support (Formerely Bomgar Remote Support)

Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

ConnectWise Control Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:No