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ConnectWise ScreenConnect

ConnectWise ScreenConnect

Overview

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

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Recent Reviews

TrustRadius Insights

ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
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TrustRadius Insights
TrustRadius Insights
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (583)
    9.4
    94%
  • Over-the-Internet remote session (589)
    9.3
    93%
  • Remote management of servers & workstations (506)
    9.2
    92%
  • File transfer (556)
    8.5
    85%

Reviewer Pros & Cons

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Pricing

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ConnectWise ScreenConnect

ConnectWise ScreenConnect

N/A
Unavailable

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.3
Avg 8.3
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Product Details

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

ConnectWise ScreenConnect Screenshots

Screenshot of The guest page, where end-users enter a code to join a session with a technicianScreenshot of Connecting from a Windows machine to a macOS machineScreenshot of The Extension Marketplace, where administrators can install and configure new features and integrationsScreenshot of The Access view of the Host page, where a technician can connect to unattended machinesScreenshot of The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used filesScreenshot of the Host page, where a command can be run directly without connecting to the machineScreenshot of the Toolbox, which can be personal or shared. It is used to run small scripts and other tools on a remote device.Screenshot of ConnectWise ScreenConnect supports Linux distributions.

ConnectWise ScreenConnect Video

ConnectWise ScreenConnect Integrations

ConnectWise ScreenConnect Competitors

ConnectWise ScreenConnect Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.

Reviewers rate Screen sharing highest, with a score of 9.4.

The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1175)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.

ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.

Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.

ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.

Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.

ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.

Attribute Ratings

Reviews

(126-150 of 613)
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December 18, 2018

Offers amazing reliability and permanent connectivity!

Verified User
Technician in Finance and Accounting
Construction Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well suited:
  • Remote control needed
  • Connections to multiple screens required

Less appropriate:
  • Personal use. If travelling and want to connect to your office computer left at home, connection might be disrupted if the computer restarts and no one is there to reconnect it to the app.
December 15, 2018

Fast, efficient and just works!

Verified User
C-Level Executive in Information Technology
Government Administration Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I can't think of a more appropriate scenario. It is well suited for our environment (small to medium sized local government technology support department) with a few technicians and less than 1,000 devices.
December 12, 2018

ConnectWise (formerly ScreenConnect) full review

Verified User
Technician in Information Technology
Information Technology and Services Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I have already recommended this to other colleagues. They have seen my setup and have been very impressed with it. This product was recommended by another colleague back in 2009...when it was being used by an application development company to support software of theirs that we had purchased. I got an initial trial license and I have been using it ever since.
December 11, 2018

ScreenConnect is an amazing piece of remote support software

Verified User
Technician in Information Technology
Accounting Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Great for IT support. Having the ability to control multiple computers in a simple web interface is amazing. You are able to categorise computers into different labels which helps with sorting machines into different areas. It also has an amazing search function if you are trying to track down a computer in a large list.
December 08, 2018

Pretty good to use, not too much room for improvement ;)

Verified User
Administrative Assistant in Customer Service
Machinery Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
1. Quick check of the settings of a remote user system by sending the installer via link and accessing the computer. Especially cool is the clean uninstall option after the access.

2. Supervision of a remote user who is learning to use the software we provide.

3. Regular checks of the operation of remote devices that are not easily accessible because they're at remote places.
December 08, 2018

Want to save time, money and improve customer happiness? Then get ConnectWise Control

NP
Neil Pyrah
Proprietor
ANP IT Solutions (Information Technology and Services, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Where customers need guidance we can guide / training on our products we can do this in either an active or passive mode . The pointer can indicate to them where they need to focus without dominating the session. They learn better if they do things and we watch / prompt.

Sometimes support of customer requires restarting their machines. ConnectWise can remotely reboot customer machines when customer is not present.
December 08, 2018

Affordable, Stable and Easy for Customers to Connect!

Kat Wasabi | TrustRadius Reviewer
Kat Wasabi
Website Manager
Geek Media (Internet, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Screen connect is a great tool to provide customer support as well as the support of other staff members. You could even use screen connect to assist older, less tech savvy family members with their computer issues.

It would be inappropriate to use it on an IOS device because you cannot access those devices (phone, tablet, etc) with this software (I wish!).
December 01, 2018

A welcoming remote software.

Binyomin Zev Wachsler | TrustRadius Reviewer
Binyomin Zev Wachsler
Administrator
Wachsler Bookkeeping Group (Accounting, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ConnectWise control is best suited for IT professionals as they understand the technical jargon of the settings and add-ons. It may be less appropriate for non-IT professionals. However, I still prefer it over other leading software for the reasons mentioned earlier.
December 01, 2018

Best remote access software available since the dawn of man

Michael Phillips | TrustRadius Reviewer
Michael Phillips
Owner
Seren IT LLC (Information Technology and Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
From my standpoint, there isn't another option. My previous employer was using the LabTech suite with ScreenConnect, when I started my own business, the price was a huge selling point.

Were I in the business of taking incoming remote sessions for support, I would have to use something else like LogMeIn.
December 01, 2018

Switched from multiple products to ConnectWise Control to increase productivity.

Scott Azarnoff | TrustRadius Reviewer
Scott Azarnoff
Principal
InVision Home Theater (Consumer Electronics, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It's well-suited for help desk IT situations (one technician managing or helping with many workstations), and for company support where quick connectivity to remote systems is desired.At the moment, I don't see it as appropriate or cost effective where many users each need access just to each of their single systems.
November 27, 2018

ConnectSmooth Not Lagged

Mike Vaughan | TrustRadius Reviewer
Mike Vaughan
AWS Infrastructure Architect - Contractor
Socle Education (Information Technology and Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ConnectWise Control is great when you need to see the desktop to get a handle on a problem.

ConnectWise Control is not great for running remote commands or for scripting. Though it will process commands, you would not want to try and push out software to dozens/hundreds of machines using it.
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