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ConnectWise ScreenConnect

ConnectWise ScreenConnect

Overview

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

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Recent Reviews

TrustRadius Insights

ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
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TrustRadius Insights
TrustRadius Insights
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (583)
    9.4
    94%
  • Over-the-Internet remote session (589)
    9.3
    93%
  • Remote management of servers & workstations (506)
    9.2
    92%
  • File transfer (556)
    8.4
    84%

Reviewer Pros & Cons

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Pricing

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ConnectWise ScreenConnect

ConnectWise ScreenConnect

N/A
Unavailable

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Avast Business Remote Control

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.3
Avg 8.2
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Product Details

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

ConnectWise ScreenConnect Screenshots

Screenshot of The guest page, where end-users enter a code to join a session with a technicianScreenshot of Connecting from a Windows machine to a macOS machineScreenshot of The Extension Marketplace, where administrators can install and configure new features and integrationsScreenshot of The Access view of the Host page, where a technician can connect to unattended machinesScreenshot of The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used filesScreenshot of the Host page, where a command can be run directly without connecting to the machineScreenshot of the Toolbox, which can be personal or shared. It is used to run small scripts and other tools on a remote device.Screenshot of ConnectWise ScreenConnect supports Linux distributions.

ConnectWise ScreenConnect Video

ConnectWise ScreenConnect Integrations

ConnectWise ScreenConnect Competitors

ConnectWise ScreenConnect Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.

Reviewers rate Screen sharing highest, with a score of 9.4.

The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1175)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.

ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.

Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.

ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.

Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.

ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.

Attribute Ratings

Reviews

(176-200 of 613)
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November 09, 2018

ConnectWise Control is Awesome

JM
Jim Miller
Senior IT Technician
User Friendly (Real Estate, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ConnectWise Control works well as an unattended product on the client side and makes me as an IT Specialist much more efficient. It is better and much more cost effective than many other Remote Access programs I have used in the past. The client-side installation has a very small footprint as opposed to some other access. Also, the ability to access MAC OS makes it better than products such as "FixMe.IT"
November 06, 2018

Powerful and very useful!

Anthony Carter | TrustRadius Reviewer
Anthony Carter
Mobile Application Developer
Sole Proprietor (Computer Software, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Management of computers and server systems regardless of their locations. Ability to also keep those entities separated by groups allowing for a single instance to manage multiple enterprises. Not sure if I can think of a situation where ConnectWise Control wouldn’t be useful. If the position of your company involves remote management, ConnectWise Control is the solution.
November 06, 2018

ConnectWise Control (formerly ScreenConnect) Review

Markus Bertignoll | TrustRadius Reviewer
Markus Bertignoll
Independent Consultant: IT & Projectmanagement
- (Food & Beverages, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ConnectWise Control very well suited in almost any IT support and consulting context. It features all you need to support your users on workstations and laptops, although it lacks a bit of support for your mobile users. Also for casual support on devices without the host software installed the connection is easy for your customers.
November 06, 2018

Connectwise Control - The best balanced remote access for the best price.

Verified User
Technician in Information Technology
Computer Software Company, 1-10 employees
Score 9 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
Connectwise Control is best suited for environments where you have control and trust of the PCs/users machines being administered. It's not appropriate for use in environments where multiple prompts for consent are needed as the feature currently does not exist in the product. It's by far the easiest to use remote access software our company has ever had the pleasure to use.
November 06, 2018

Low Profile yet powerful - The future of remote support

Kyle Pritchard | TrustRadius Reviewer
Kyle Pritchard
IT Technician
PDM Produce UK Ltd (Food Production, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you are a support technician, engineer or help desk, ConnectWise offers a low bloat remote access option for support. It has a great list of features for any level of support. If the issues you face are more hardware based, CconnectWise could help you find the cause in the OS for example, but that is as far as it would go. I wouldn't recommend this to anyone who doesn't work in the support sector.
November 05, 2018

ScreenConnect, the solution to the TeamViewer problem!

Michael Beals | TrustRadius Reviewer
Michael Beals
Technology Support Specialist
School District 145 (Computer Hardware, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
These days people have a hard time trusting TeamViewer due to the multiple security breaches that the platform has had. ConnectWise's ScreenConnect platform is much more secure and has a better toolset than TeamViewer. Due to its cloud based features and ease of installation for non-technical end users I recommend anyone who needs remote support software to consider using this product!
October 30, 2018

Great Product that has saved us countless hours.

Aaron Deeds | TrustRadius Reviewer
Aaron Deeds
Chief Technology Officer
Vast Telecom (Consumer Goods, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Being able to see what's happening on a client's computer is much easier than having someone that is technically challenged try to describe what they are seeing. We have solved MANY problems by just seeing their screen and fixing a simple problem that would have taken an hour if we were to troubleshoot with the person attempting to describe the problem over the phone.
October 29, 2018

Remote connection make easy

Verified User
Employee in Information Technology
Internet Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It helps build clients' confidence if you are present to solve their problems. ConnectWise Control helps you connect to clients and gives you access to their desktop so that problems can be solved very easily. Two people can connect easily no matter where they are; it gives you worldwide access. With security at the forefront of its design, it will create secure end-to-end connections with role-based security and manage-session functionality.
October 29, 2018

Love and Hate Relationships Dealing with Remote Software

Scott Barrett | TrustRadius Reviewer
Scott Barrett
Technical Support Analyst
Private Company (Information Technology and Services, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is well suited for a direct connection. It is not so good with the connecting process. If the customer is not very good with computers it can make a bad situation worse due to the frustration of trying to get a connection going.
October 29, 2018

Wising up with ConnectWise Control

Phillip Johnson | TrustRadius Reviewer
Phillip Johnson
System Administrator
Insight Catastrophe Group (Insurance, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ConnectWise Control is best suited for troubleshooting any remote issues with a user or client. Everything from changing a preference setting to installing proprietary software, ConnectWise Control is one of the best remote desktop software that I have used in the last 5 years (which includes TeamViewer and LogMeIn). My team and I are glad that we switched to it.
October 29, 2018

ConnectWise Control for remote computer support

Robert Sampson, AIA | TrustRadius Reviewer
Robert Sampson, AIA
Director of Information Technology
DES Architects and Engineers (Architecture & Planning, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ConnectWise Control is best for remote support, especially when the user is not connected to the network by VPN. It is less well suited when the user can be supported in person at their computer (although we have used it in this way from time to time)
October 19, 2018

ScreenConnect has made a positive difference, we love it.

Michael Dodd | TrustRadius Reviewer
Michael Dodd
Support Resource and Community Manager
Spektrix (Entertainment, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
From a support perspective, sharing a user's screen is particularly helpful when speaking to someone who isn't entirely familiar with the software they're using as users can demonstrate what they're doing/where they're getting stuck, while agents are able to clearly demonstrate a solution or an explanation. We find ScreenConnect to be useful under these circumstances, extending to being even more helpful with more complex cases as it allows agents to do things like taking screenshots of the user's computer and transferring them without the need for emails etc, or transferring files from one computer to another. We haven't really come across any situations where it's not appropriate to use ScreenConnect.
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