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ConnectWise ScreenConnect

ConnectWise ScreenConnect

Overview

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

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Recent Reviews

TrustRadius Insights

ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
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TrustRadius Insights
TrustRadius Insights
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (583)
    9.4
    94%
  • Over-the-Internet remote session (589)
    9.3
    93%
  • Remote management of servers & workstations (506)
    9.2
    92%
  • File transfer (556)
    8.4
    84%

Reviewer Pros & Cons

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Pricing

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ConnectWise ScreenConnect

ConnectWise ScreenConnect

N/A
Unavailable

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Avast Business Remote Control

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What is Avast Business Remote Control?

Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.3
Avg 8.2
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Product Details

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

ConnectWise ScreenConnect Screenshots

Screenshot of The guest page, where end-users enter a code to join a session with a technicianScreenshot of Connecting from a Windows machine to a macOS machineScreenshot of The Extension Marketplace, where administrators can install and configure new features and integrationsScreenshot of The Access view of the Host page, where a technician can connect to unattended machinesScreenshot of The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used filesScreenshot of the Host page, where a command can be run directly without connecting to the machineScreenshot of the Toolbox, which can be personal or shared. It is used to run small scripts and other tools on a remote device.Screenshot of ConnectWise ScreenConnect supports Linux distributions.

ConnectWise ScreenConnect Video

ConnectWise ScreenConnect Integrations

ConnectWise ScreenConnect Competitors

ConnectWise ScreenConnect Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.

Reviewers rate Screen sharing highest, with a score of 9.4.

The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1175)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.

ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.

Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.

ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.

Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.

ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.

Attribute Ratings

Reviews

(51-75 of 613)
Companies can't remove reviews or game the system. Here's why
June 08, 2019

We still call it ScreenConnect.

Verified User
C-Level Executive in Information Technology
Building Materials Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ConnectWise Control is well suited for anywhere remote desktop support is required. It's less suited for hosting remote meetings, such as when video conferencing is required. However, I don't believe this is a core purpose of Connectwise Control, therefore, it performs its primary function, remote user support, exceedingly well.
June 07, 2019

ConnectWise Review

CB
chris burt
IT Consultant
Central Network Services Ltd (Information Technology and Services, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is really easy for us to direct end users to the website and to set up the remote session in order for us to look at the issues that they are currently experiencing and because of this it allows us to fix issues a lot more quickly without going on site.
June 01, 2019

Above the rest? Yes!

Verified User
Manager in Information Technology
Financial Services Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ConnectWise Control is well-suited for providing remote support to computers. I could see it being used in a small or medium business environment. Our company, with almost 300 employees, even finds use with it. Also, I can see vendors providing a SaaS or another solution using it to provide support for their customers.

However, it definitely isn't well-equipped for fully-managing devices, even if it has some functionality geared towards it. For a more robust solution, I would recommend looking at ConnectWise Automate, Kaseya, or just using something like SCCM.
May 31, 2019

The best tool for remote access

SN
Sergio Nora
IT
Pc Hi-End S.r.l. (Information Technology and Services, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think Connectwise Control is perfect for someone who needs tools for remote support, presentations, MSP and IT. Every company should take a look because for us it is better than TeamViewer and cheaper too. It's not ideal if you plan to use it for meetings, because it has this feature, but it's not strong like other options.
May 27, 2019

ConnectWise Control saves my small IT department from running all over town!

Verified User
Manager in Information Technology
Commercial Real Estate Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I evaluated multiple products for remote desktop support needs. I leveraged a free trial to test ConnectWise Control and decided to proceed with it as our goto system for remote desktop access because of the feature set, ease of use, and reasonable pricing.
May 27, 2019

ConnectWise Control review

JH
Joe Hurst
Sr. Systems Engineer
Behavioral Health Response (Hospital & Health Care, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It works well for supporting remote users when you can install the agent on the machine before you deploy it, so you don't have to send out an email invitation each time to the user. However, that option is available to use when necessary. I haven't found a scenario yet (within the scope of how we use it) where this is not a good fit.
May 23, 2019

ConnectWise Control Rocks the Remote Support Space!

Verified User
Executive in Corporate
Consumer Goods Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Excellent tool for supporting remote clients. Great as a backup access channel (backdoor) for servers when RDP or VPNs aren't working. Great for on the fly access during travel via mobile device for fast fix-get in and get out. Not so great for "team meeting" sessions, not as intuitive and easy as GoToMeeting, for example.
May 23, 2019

Best remote access tool ever

Dustyn Iwamoto | TrustRadius Reviewer
Dustyn Iwamoto
Owner
Toptech, LLC (Computer & Network Security, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Really great for a light remote access tool. However, if you need a more advanced feature or monitored aspects, then this product will not provide that. We use it during system assessments when we don’t want to install our full RMM agent. It is also well suited to project work that requires constant connecting and disconnecting from multiple devices throughout the project.
May 20, 2019

An MSP's viewpoint on ConnectWise Control: "A foundational pillar of our business model"

AH
Andrew Haskell
Owner & Lead Technician
Haskell Technology Solutions LLC (Information Technology and Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ConnectWise Control is very well suited to IT teams managing overall infrastructure, both internal and MSP's. It shines as a dependable tool that just plain works. I have already highly recommended it to peers in the industry. It is not suited for providing individual users access to their own machines. Its geared as a tool for IT and less so a tool for end users.
May 18, 2019

ConnectWise: great for smaller organizations looking to save on redundancy costs

Verified User
Manager in Corporate
Commercial Real Estate Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I'm not entirely clear on the question, but I think our organization uses ConnectWise Control in a well-suited environment. We have a variety of tools that are not used very frequently by our users and do not rationalize having a license for each person. The ability to share this access via closed network on ConnectWise is invaluable.
May 16, 2019

Sign in and help customers

Verified User
Administrator in Corporate
Retail Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is well suited to help clients when you cannot be on site. Our clients are mainly bars, so we can log in at night and fix the issue so they can continue service with no disruption. We also like since a lot of our customers are closed during normal work hours we can still gain access to their system and maintain the system with required updates.
May 16, 2019

Surprisingly Painless

Verified User
Manager in Information Technology
Management Consulting Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I recently had a discussion with a local information technologies support company who had recently moved from TeamViewer to ConnectWise Control - the same process we went through over a year ago - and for many of the same reasons. Having already made the move they had preempted my recommendation. Any scenario where quick and effective remote access particularly where physical access may be limited or impossible lends itself to the use of ConnectWise Control. Customers, clients and colleagues are significantly happier since the shift.
May 15, 2019

Control is by far the easiest and strongest remote connectivity platform I've experienced.

Verified User
Engineer in Information Technology
Financial Services Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is ideal for anyone that needs immediate access to control all aspects of a technology device like they were sitting in front of it. It has incredible capability and power to even make accessing devices that don't accept the client to access directly configurable and user friendly.
May 15, 2019

Great software for IT technicians

SK
scott klarr
Owner, Technician
Logic Wrench (Information Technology and Services, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
From the mobile support and floating license structure to self-hosted and white label options, I believe Control can be well suited for any type of remote control use scenario. The feature set of the software is always being added to and made even better.
May 14, 2019

Excellent product. Easy to implement and use. A must-have for remote support.

Verified User
Professional in Information Technology
Non-Profit Organization Management Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you have a remote workforce, or even a few employees that travel often, ConnectWise Control is excellent for allowing you to remote into a client machine and see the problems first hand. For example, some staff are less adept at providing useful descriptions of their problems. By being able to quickly remote into their workstation and watch their actions, it's easy to spot the problem or see the issue reproduced. This is especially helpful with the rapid changes in cloud-based software and web applications.
We also have a very small support team of one person, so users with limited support resources will find the remote support extremely helpful. It allows us to respond to tickets quickly and resolve them faster.
May 11, 2019

Great for remote access

DD
Dan Dvorak
Owner
Space Coast Auto Supply (Automotive, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ConnectWise Control is great for my needs because it doesn't require a lot of configuration on any machine. I'm using it to remote into my main office desktop. I can be physically at a workstation at a branch location that I may only use once, and within moments I'm controlling my main office workstation.
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