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ConnectWise ScreenConnect

ConnectWise ScreenConnect

Overview

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

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Recent Reviews

TrustRadius Insights

ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
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TrustRadius Insights
TrustRadius Insights
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (583)
    9.4
    94%
  • Over-the-Internet remote session (589)
    9.3
    93%
  • Remote management of servers & workstations (506)
    9.2
    92%
  • File transfer (556)
    8.5
    85%

Reviewer Pros & Cons

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Pricing

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ConnectWise ScreenConnect

ConnectWise ScreenConnect

N/A
Unavailable

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Avast Business Remote Control

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What is Avast Business Remote Control?

Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.3
Avg 8.3
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Product Details

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

ConnectWise ScreenConnect Screenshots

Screenshot of The guest page, where end-users enter a code to join a session with a technicianScreenshot of Connecting from a Windows machine to a macOS machineScreenshot of The Extension Marketplace, where administrators can install and configure new features and integrationsScreenshot of The Access view of the Host page, where a technician can connect to unattended machinesScreenshot of The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used filesScreenshot of the Host page, where a command can be run directly without connecting to the machineScreenshot of the Toolbox, which can be personal or shared. It is used to run small scripts and other tools on a remote device.Screenshot of ConnectWise ScreenConnect supports Linux distributions.

ConnectWise ScreenConnect Video

ConnectWise ScreenConnect Integrations

ConnectWise ScreenConnect Competitors

ConnectWise ScreenConnect Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.

Reviewers rate Screen sharing highest, with a score of 9.4.

The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1175)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.

ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.

Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.

ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.

Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.

ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.

Attribute Ratings

Reviews

(601-613 of 613)
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July 29, 2016

The ScreenConnect Review

Kensel Leishman | TrustRadius Reviewer
Kensel Leishman
Help Desk Technician
Greg Leishman and Sons (Information Technology and Services, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ScreenConnect is great for remote support and managing servers\computers whether it be from supporting family and friends to large organizations. If you have a large helpdesk more integration with ticketing system might be required though.
July 29, 2016

Screenconnect a challenger better than the originals

Frédéric Léger | TrustRadius Reviewer
Frédéric Léger
Directeur Technique
COVATEAM (Information Technology and Services, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Very efficient for remote support and administration in multi-OS environment. In linux needs to package the application with native package manager (at least Debian, Ubuntu, CentOS/RHEL). The pricing is good (and really better than gotomeeting/teamviewer).
July 29, 2016

ScreenConnect Evaluation

Keith Walker | TrustRadius Reviewer
Keith Walker
Owner/General Manager
Security 101 (Security and Investigations, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
For us, ScreenConnect is best suited for remote support of unattended PCs. It does work well for "over-the-shoulder" trainer, as well. Where I can't recommend it, and why the above is rated 9 rather than 10, is for administrators who are not very technical. The administration can be a challenge, as the interface is not very intuitive.
July 29, 2016

Screenconnect is a must have for remote support

NM
Nick Michael
Technician
Bigbee Steel Buildings (Information Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Technical support of numerous clients and machines over wide areas is what this really meant for. One person can easily remote into numerous machines for a project rather than having to run around. Have not found an area where this wouldn't be appropriate.
July 25, 2016

Screen Connect - Scales Your Way

Verified User
Technician in Information Technology
Computer & Network Security Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ScreenConnect is well suited for providing support to international clients or those in rural areas. Customers wishing to save on support costs can benefit from being helped remotely, rather than paying a technician to come on site. ScreenConnect would be less appropriate for government contractors or organizations requiring security clearance. ScreenConnect is not suitable for supporting tablets.
July 22, 2016

An affordable alternative with white label abilities

Verified User
C-Level Executive in Corporate
Computer Networking Company, 11-50 employees
Score 9 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
The price is much more affordable than TeamViewer or LogMeIn. It works similarly and provides a complete white label option. It's great for reselling to clients who need remote access, but it is a bit difficult to resell for someone who wants to manage everything on their own - the admin portion of the dashboard is a bit difficult to learn.
July 21, 2016

ScreenConnect Review

Verified User
Director in Information Technology
Oil & Energy Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I believe that ScreenConnect shines most when being used in a help desk type environment; enabling a centrally located help desk to easily support a number of remote and mobile employees as if they were on-site. We have found that the time from troubleshoot to final close of a ticket has been reduced since implementing ScreenConnect.
July 21, 2016

ScreenConnect is the bomb diggity!

Aaron Smith | TrustRadius Reviewer
Aaron Smith
Support Team Manager \ IT Specialist
TimeTrak Systems, Inc. (Computer Software, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you have to support multiple clients/customers, ScreenConnect is absolutely great. The ease at which your customers can get connected is just top notch. Remote online meetings work well, but you would be advised to use a separate phone conference system like GoToMeeting does. If you already have such a system in place like we do, this is a perfect solution for online meetings as well (we do it weekly!).
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