Skip to main content
TrustRadius
ConnectWise ScreenConnect

ConnectWise ScreenConnect

Overview

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Read more
Recent Reviews

TrustRadius Insights

ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
Continue reading
TrustRadius Insights
TrustRadius Insights
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (583)
    9.4
    94%
  • Over-the-Internet remote session (589)
    9.3
    93%
  • Remote management of servers & workstations (506)
    9.2
    92%
  • File transfer (556)
    8.4
    84%

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing
ConnectWise ScreenConnect

ConnectWise ScreenConnect

N/A
Unavailable

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

24 people also want pricing

Alternatives Pricing

TeamViewer

TeamViewer

$24.90
per month (billed annually)
What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

Avast Business Remote Control

Avast Business Remote Control

$499.99
per year
What is Avast Business Remote Control?

Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.

Return to navigation

Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.3
Avg 8.2
Return to navigation

Product Details

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

ConnectWise ScreenConnect Screenshots

Screenshot of The guest page, where end-users enter a code to join a session with a technicianScreenshot of Connecting from a Windows machine to a macOS machineScreenshot of The Extension Marketplace, where administrators can install and configure new features and integrationsScreenshot of The Access view of the Host page, where a technician can connect to unattended machinesScreenshot of The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used filesScreenshot of the Host page, where a command can be run directly without connecting to the machineScreenshot of the Toolbox, which can be personal or shared. It is used to run small scripts and other tools on a remote device.Screenshot of ConnectWise ScreenConnect supports Linux distributions.

ConnectWise ScreenConnect Video

ConnectWise ScreenConnect Integrations

ConnectWise ScreenConnect Competitors

ConnectWise ScreenConnect Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.

Reviewers rate Screen sharing highest, with a score of 9.4.

The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(1175)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.

ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.

Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.

ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.

Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.

ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.

Attribute Ratings

Reviews

(76-100 of 613)
Companies can't remove reviews or game the system. Here's why
May 10, 2019

ConnectWise Control is a great tool for the virtual toolbox and very affordable.

Nathan Weber | TrustRadius Reviewer
Nathan Weber
IT Specialist
Chamberlin + Associates | Real Estate Management (Real Estate, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ConnectWise Control is best suited for companies that are small and not needing all the advanced tools that other programs can bring. ConnectWise Control lacks the organization of sessions needed for enterprise scenarios where you would only want to allow certain people access to certain sessions.
May 10, 2019

Satisfied User

LL
Lunsford Loving
Manager
Loving And Associates (Information Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Works very well for small shops and one-man tech support operations. If you can get connected, you can do pretty much anything you could do at the location.

On occasion, it would be nice if ConnectWise Control could just beam me up to the troubled desktop.
May 10, 2019

ScreenConnect Review

Verified User
Technician in Information Technology
Business Supplies and Equipment Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
This product is well suited for the IT help desk of any organization. Its ease and speed of remote connections is the fastest I've ever used. Multiple connections can be made and used simultaneously. Using this product makes remote support task easy and efficient. I can't think of any reason why you wouldn't use this product.
May 10, 2019

Helps allow quicker problem solving

GT
Gary Thomas
IT Manager
Cohens Home Furnishings Ltd (Retail, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The program suits my needs very effectively. I use it to mainly see what the user's problem is and work with them to resolve the issue. Works great for me when I want to move files to the local computer and when I want to move files from the local computer to my computer.
May 08, 2019

ConnectWise Control provides all of the features that we need with great licensing flexibility

Verified User
Partner in Information Technology
Computer Networking Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ConnectWise Control works very well for IT support of remote machines, whether they are workstations or servers. The Mac client functionality has tended to lag behind the Windows client, so keep that in mind if you have a lot of Mac workstations to support. The support for remote control from mobile devices works, but is clunky because they aren't using native apps.
May 08, 2019

ConnectWise Control Review

Verified User
Manager in Information Technology
Restaurants Company, 501-1000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Pros:
  • Reliable - Once the agent is installed it stays running.
  • Powerful - Desktop support and 'silent' scripting.
  • Web-based UI - no need to install anything to browse management interface.
  • Extensible - Some extensions exist to add functionality, it's theoretically possible to develop custom extensions.
Cons:
  • Initial configuration more complicated than some other solutions.
  • Remote experience not as good as other solutions.
  • Feels rough around the edges, underdeveloped in some areas (file transfer, remote experience, etc.).
May 07, 2019

Hands down the best remote software ever.

Kevin Youngblood | TrustRadius Reviewer
Kevin Youngblood
Owner/ Technician
Computers Plus of Union (Computer Networking, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think ConnectWise Control works great for unattended access where you need to take control of a PC with no user intervention. I use this multiple times per day. If security is an issue or liability is an issue, I wouldn't recommend it just because I'm not aware of a way to make the client ask the customer's side for permission before it connects. I have some clients where this feature would be great.
April 30, 2019

Probably the best remote support software you'll ever use at an incredible value

RB
Roger Brown
Technical Support Engineer
Butler County Computers (Information Technology and Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It's great for a small business that needs to be able to handle a large number of clients. I'm not sure it would be a good fit for someone who only needs to remote into 1-5 machines, as there are plenty of other solutions for that which require much less setup/upfront cost.
April 25, 2019

Glowing biased review from a long time user. Couldn't be happier.

Verified User
Professional in Information Technology
Information Technology and Services Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
This is a great use for anyone who remotely manages or provides support in a business environment. This is not a great use case for people who want to access their own personal PC remotely. It's really best built for IT Support Desks and engineers. For those purposes, it is extremely well suited, as it is cross-platform, can be self-hosted, has several 2FA methods that are supported, and nearly every variable of the operating environment can be tweaked to your needs. Really, I can't say enough glowing things about it or how many times it has gotten me out of scrapes. I had tried many remote control solutions before finding this one. We started using it over 8 years ago and, since then, I haven't looked back or ever seriously looked to replace it. We even have several other remote control options available with our RMM solution, and none are as responsive and versatile as ConnectWise. 10/10.
April 22, 2019

ScreeConnect has saved us a lot of time and has allowed us to work smarter and not harder

Sandra Biringer | TrustRadius Reviewer
Sandra Biringer
Network Analyst, Help Desk
Nani (Health, Wellness and Fitness, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We have not come across any less appropriate scenarios. ScreenConnect has helped us in situations where our previous software wasn't able to. The ease of giving the end user who is workign remotely, the website to download the client so we can gain access is great. We can immediately help them with their problems.
April 12, 2019

Sharing Success with ConnectWise Control

Relton McBurrows | TrustRadius Reviewer
Relton McBurrows
eLearning Technology Systems Analyst
Ann & Robert H. Lurie Children's Hospital of Chicago (Hospital & Health Care, 5001-10,000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well Suited for...
  • Wirelessly connecting laptops or tablets to the desktops that project on our conference room displays.
  • On-the-job training and situations that require you to be away from your personal workstation but maintain access to your desktop.
Not well suited for...
  • Remote training or troubleshooting (at least not in our current deployment).
April 11, 2019

ConnectWise Control Review

Ralph Haney | TrustRadius Reviewer
Ralph Haney
Founder / CEO
Glo-Blades International Inc (Consumer Goods, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Remote Sales team support: perfect solution, works great and it is fast, no matter the distance. The remote host client applet that is installed allows us to connect fast and easily.

It's less appropriate for servers but used as an alternate option (backdoor) to RDP sessions.
April 11, 2019

Cost effective remote access solution for IT support or as an alternative for end users

Verified User
Director in Information Technology
Non-Profit Organization Management Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well suited to providing end users the ability to access their office desktops from anywhere without having to worry about RDP files, instructions, and VPN clients. LDAPS integration and auto-created security groups allow easy provisioning.

Not well suited as a full replacement for RDP for those who will use this exclusively - multi-monitor support is good, but not as good as native RDP.
April 11, 2019

ConnectWise Control - Let's Me Really Connect With My Clients!

JH
Jonathan Hanson
Owner
TechEdge Computer Solutions (Information Technology and Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I have managed and administered ConnectWise for my business, and have also had the opportunity to use ConnectWise under an Enterprise level setup for a major Fortune 100. In both instances, it performed quite well and is fast and robust. From an admininistrative side to the user side, it just works and is very easy to use.
April 05, 2019

The advantages (and few disadvantages) of ConnectWise Control

JZ
Judah Zelik
CIO (Chief Information Officer)
Skymish (Computer Networking, 1-10 employees)
Score 9 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
Using ConnectWise Control turns our focus back to actually diagnosing the computer issue rather than finding ways to either connect or to explain to the end user how to do things while they relay to you what they see on the screen. ConnectWise even allows us to wake a sleeping computer if there is any other computer on the network that is awake. We use other control functions quite regularly like chat, commands, and the toolbox which come in very handy.
Return to navigation