ConnectWise Control

ConnectWise Control
Formerly ScreenConnect

Top Rated
About TrustRadius ScoringScore 8.6 out of 100
Top Rated
ConnectWise Control

Overview

Recent Reviews

CW review

10 out of 10
August 22, 2022
Just one person. It was used to connect to remote monitoring tool and also for the integration of xerox managed print and service …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (584)
    9.5
    95%
  • Over-the-Internet remote session (590)
    9.4
    94%
  • Remote management of servers & workstations (506)
    9.3
    93%
  • File transfer (557)
    8.4
    84%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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ConnectWise Control

ConnectWise Control

N/A
Unavailable

What is ConnectWise Control?

ConnectWise Control is a remote support, access, and meeting solution. With ConnectWise Control, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.connectwise.com/software/co…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

9 people want pricing too

Alternatives Pricing

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TeamViewer

$6.95
per month (billed annually)
What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

Wayk Bastion (Discontinued)

Wayk Bastion (Discontinued)

$99.99
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What is Wayk Bastion (Discontinued)?

Wayk Bastion is a self-hosted remote access management server for machines running Wayk Agent. All remote desktop connections made by technicians using Wayk Client are authorized and monitored with corresponding session audit trails. Allowing remote access is one thing, but keep track of who…

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Features Scorecard

Remote Administration

8.3
83%
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Product Details

What is ConnectWise Control?

ConnectWise Control, formerly ScreenConnect, is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings. The vendor’s value proposition is that their solution is fast, reliable and includes the same features as competing remote control solutions.

ConnectWise Control Screenshots

Screenshot of The guest page, where end-users enter a code to join a session with a technicianScreenshot of Connecting from a Windows machine to a macOS machineScreenshot of The Extension Marketplace, where administrators can install and configure new features and integrationsScreenshot of The Access view of the Host page, where a technician can connect to unattended machinesScreenshot of The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used filesScreenshot of Run a command directly from the Host page without connecting to the machineScreenshot of Run small scripts and other tools on a remote device from your personal or shared toolbox.Screenshot of ConnectWise Control supports Linux distributions.

ConnectWise Control Video

ConnectWise Control Integrations

ConnectWise Control Competitors

ConnectWise Control Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

ConnectWise Control is a remote support, access, and meeting solution. With ConnectWise Control, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise Control.

Reviewers rate Screen sharing highest, with a score of 9.5.

The most common users of ConnectWise Control are from Small Businesses (1-50 employees) and the Information Technology & Services industry.
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Comparisons

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Reviews and Ratings

 (1145)

Ratings

Reviews

(1-25 of 25)
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August 22, 2022

CW review

Richard Chase | TrustRadius Reviewer
Richard Chase
Account Manager
Computer Hardware, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source
Online Training
8
The program is easy to use and intuitive, so naturally the training follows the same methodology. It's important that the training highlights key features and covers common use case scenarios and frequently asked questions which it does very well. The only thing I like more with training is hands on videos by actual people and users, who can point out things that the developers/supports may not think of.
October 02, 2019

ScreenConnect Saves Money

Rob Rotundo | TrustRadius Reviewer
Rob Rotundo
Service Manager
Professional Computer Associates (Information Technology and Services, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Review Source
Online Training
7
It's a good product and integrates well with ConnectWise. Fairly inexpensive for what it is. If you use connectwise manage, it's a no brainer. Some features could be a bit easier to do. UAC sometimes gets in the way and is a pain to bypass, but once you do, it works well.
July 27, 2019

Why I love ScreenConnect, and will never look back.

Verified User
Consultant in Information Technology
Information Technology and Services Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source
Online Training
10
I started with a trial, I used a combination of the avaliable online training, and one of their engineers offered to take some time and walk me through quite a few of the features. This made the learning curve incredibly easy.
March 01, 2019

Fast and Efficient remote control

Verified User
Manager in Information Technology
Information Technology and Services Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source
Online Training
7
I was able to learn how to use screenconnect through their online wiki page. It was well updated and i was able to find all the information i needed. I think that it would be better to have some more tutorial video's explaining how to do certain things in Screenconnect. I find video training to be easier as its easier to follow along.
October 19, 2018

ScreenConnect has made a positive difference, we love it.

Michael Dodd | TrustRadius Reviewer
Michael Dodd
Support Resource and Community Manager
Spektrix (Entertainment, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Review Source
Online Training
8
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
December 12, 2017

best way to sort out Mac and PC issues instantly

Verified User
Director in Corporate
Information Technology and Services Company, 1-10 employees
Score 7 out of 10
Vetted Review
Verified User
Review Source
Online Training
10
I spend a lot of time helping customers to use various software applications, whether its something like running backups or the various options of Microsoft Office, Connect Wise gives me great flexibility to bring Customers upto speed quickly. I like how once they have called me I can create a session inside Connectwise and the virtual classroom is instantly available for me to train them.
October 27, 2017

Consultant, Technician, Owner - The quest for a remote access solution to meet many needs.

GK
Glen Koopman
Owner / Consultant
Aegis Technology Group (Information Technology and Services, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Review Source
Online Training
9
We use ScreenConnect occasionally for providing online training and/or meetings; when we have the experience has been consistent in the same way the support and access features have been. Everything has been where we need it when we need it with no connectivity issues; and onscreen controls for annotation, screen capture, selective / multiple monitor share worked as expected during our sessions. Its Simple, and it Works.
October 12, 2017

ScreenConnect Saves Me from Burnout!

Betsy Sauther | TrustRadius Reviewer
Betsy Sauther
IT Support Coordinator
Rice Insurance, LLC. (Insurance, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Review Source
Online Training
7
the one I attended didn't grab my attention the way I thought it would. Maybe because of the way I use the product; or because of how I am using an online instance, not a locally installed version. Some of the discussion got more technical and off the topic, it seemed.
October 03, 2017

ScreenConnect - The last remote tool you'll ever need!

Carson Hagan, ITILv3 | TrustRadius Reviewer
Carson Hagan, ITILv3
Director of Managed Services
LightWire, Inc (Information Technology and Services, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Review Source
Online Training
8
They have updated their KB and resources on their website with extensive information about learning how to use the tool. Their live chat is also great for fine tuning or troubleshooting. The majority of my training was done through their parent company ConnectWise when we started using LabTech a few years ago. There are plenty of training documents and videos about using ScreenConnect.
May 08, 2017

Helping out? Finally!

Verified User
Professional in Information Technology
Accounting Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source
Online Training
6
The screen connect training was primarily done through online tutorials and a few "hints" when you initially login to the site. It would be nice if they had a few easy to find video tutorials While their overall tutorials are a bit lacking, their support is excellent and the product is fairly easy to use.
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