ConnectWise Control

ConnectWise Control
Formerly ScreenConnect

Top Rated
About TrustRadius Scoring
Score 8.7 out of 100
Top Rated
ConnectWise Control

Overview

Recent Reviews

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (584)
    9.5
    95%
  • Over-the-Internet remote session (590)
    9.4
    94%
  • Remote management of servers & workstations (506)
    9.3
    93%
  • File transfer (557)
    8.4
    84%

Video Reviews

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Pricing

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What is ConnectWise Control?

ConnectWise Control is a remote support, access, and meeting solution. With ConnectWise Control, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.connectwise.com/software/co…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

What is VNC Connect?

VNC® Connect is presented as a secure, simple remote desktop solution. It enables users to remotely access and control their devices wherever they are in the world, whenever they need to. VNC® Connect covers a wide range of remote access use cases with a single subscription, from remote working to…

Features Scorecard

Remote Administration

8.3
83%

Product Details

What is ConnectWise Control?

ConnectWise Control, formerly ScreenConnect, is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings. The vendor’s value proposition is that their solution is fast, reliable and includes the same features as competing remote control solutions.

ConnectWise Control Screenshots

Screenshot of The guest page, where end-users enter a code to join a session with a technicianScreenshot of Connecting from a Windows machine to a macOS machineScreenshot of The Extension Marketplace, where administrators can install and configure new features and integrationsScreenshot of The Access view of the Host page, where a technician can connect to unattended machinesScreenshot of The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used filesScreenshot of Run a command directly from the Host page without connecting to the machineScreenshot of Run small scripts and other tools on a remote device from your personal or shared toolbox.Screenshot of ConnectWise Control supports Linux distributions.

ConnectWise Control Video

ConnectWise Control Integrations

ConnectWise Control Competitors

ConnectWise Control Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

ConnectWise Control is a remote support, access, and meeting solution. With ConnectWise Control, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise Control.

Reviewers rate Screen sharing highest, with a score of 9.5.

The most common users of ConnectWise Control are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Comparisons

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Reviews

(1-25 of 614)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Regardless of our management of device, we can access it with end-user assistance.
  • When integrated with ConnectWise Automate, it gives an amazingly, powerful remote management and support platform.
  • It can be branded to marked your company.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Technician efficiency has increased due to the ease of connections.
  • Time spent working with clients to start remote sessions of unmanaged devices has decreased.
  • The cost of the product is relatively low for the efficiency gains that we have seen.
Ian Hansen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • ConnectWise Control has been very helpful in assisting us with providing remote support to our clients and accessing our own servers and workstations.
  • Quick and secure access with multifactor authentication has helped us securely achieve our support goals.
  • The tie-in with our password vault, Passportal, has made it great for us to securely access our servers without having to copy/paste passwords.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • The ROI has been great. By avoiding the need to travel to clients' offices, we save a lot of time and travel expense. It has also allowed us to service clients who might otherwise be too far away to serve if we always had to travel to their site.
Marc Bressman | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
  • Negative - have had to waste so much time dealing with flaws and issues with newer versions that I would have been better off never upgrading (which is not realistic due to security concerns in older versions) or moving to a different product altogether.
  • Negative - their recent upgrades completely broke remote access to pretty much all Mac installs - leading to having to re-engage and bother clients to regain access; completely defeating the purpose of the product and causing major problems from a client relationship perspective.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Great for training users remotely with screen share sessions.
  • Diagnosing issues through unexpected user behavior is so much easier when you can be shown.
  • A handy back up when you can connect to servers over the internet which you would normally do through your LAN when its the LAN that's having the problem!
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Allowing us to remotely support end-users without physically being on location saves time and money.
  • Being able to quickly diagnose and resolve problems makes customers happy.
  • Being able to solve issues occasionally without impacting user work-flows via remote commands or backstage tinkering is a very nice feature that also keeps customers happy.