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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
Attribute Ratings
Reviews
(126-150 of 613)Companies can't remove reviews or game the system. Here's why
December 18, 2018
Offers amazing reliability and permanent connectivity!
- Increased efficiency in accounting operations due to remote access
- Overall software cost is lower than the cost of accounting mistakes that must be corrected in the future
December 15, 2018
Excellent Program to keep your clients happy without them having to see you in person.
- increased efficiency of technicians through support for multiple sessions
- Timely access to an end user
- The speed at which the session runs. Very little lag if any.
December 15, 2018
Fast, efficient and just works!
- Reduced overall software cost.
- Improved response times.
- Works well with both self-initiated support sessions and user-join sessions.
- Very fast connection time and very good connection speed.
- ConnectWise Control has made our remote access to desktops very easy.
- ConnectWise Control has solved our remote printing requirements
- We are able to do remote troubleshooting on remote users' desktops remotely, which increased our productivity.
December 12, 2018
ConnectWise (formerly ScreenConnect) full review
- Increased efficiency because I can work on machines (when available) via remote sessions.
- Makes my business more marketable due to being able to offer a "hands off" experience...where I don't need to step in the door and gives me a more flexible schedule.
- Give me greater user coverage since I can support users that are not in the general area. I have done and current do this with businesses and organizations.
December 11, 2018
Use ConnectWise to empower your technical resources and enhance your service offerings.
- Speed of access.
- Only limited by communications.
- Better resource utilization.
December 11, 2018
ScreenConnect is an amazing piece of remote support software
- We have gained support efficiencies as a result of being able to control computers remotely.
- We've saved a great deal of time being able to use the command line option through the interface to perform certain tasks if a computer is not responsive.
- The chat panel is really handy to have rather than staying connected via phone to be able to let people know of any information or instructions required.
December 08, 2018
Pretty good to use, not too much room for improvement ;)
- Overall software cost decreased a bit by switching to connectwise
- Organization and structuring of remote machines is better through connectwise.
December 08, 2018
Want to save time, money and improve customer happiness? Then get ConnectWise Control
- ConnectWise has brought our costs down to a manageable level after our former product LogMeIn vastly increased their prices at very short notice.
- Allowed support staff to be more productive by supporting from our offices. Travel time and associated costs are greatly reduced for both our staff and customer support reduced.
- Each support call is quicker as we see what is happening on target PC rather trying to guide non-technical people by phone only.
December 08, 2018
Affordable, Stable and Easy for Customers to Connect!
- Positive: We can help customers remotely and prevent return service calls for computer repair customers.
- Positive: We can help new website customers set up their email and troubleshoot if they try to set it up on their own.
- Positive: The ability to have remote sessions makes one person far more productive and getting things done more efficiently means we can do more remotes at the same rate which makes us more money.
December 08, 2018
ConnectWise Control convert
- Efficiency gain through fast connection time and remote session speed
- Saved money compared to previous software that was used
December 07, 2018
ConnectWise Control gives you the control you need.
- Saves time = money for supporting users.
- Issues can be resolved quickly and remotely.
- Remote Session speed
- Cut on commute
- Fast control
December 05, 2018
Powerful versital software
- One set of tools for remote control, meetings and pc management. This avoids two programs. Although a separate phone conference call provider is still required unfortunately.
- Remote printing and file transfer are nice features allowing for end-users to use as an alternative to RDP. We are moving away from terminal services.
- Ease of license management is nice.
December 01, 2018
A welcoming remote software.
- I can reach my clients remotely. Less travel time.
- Easy re-connect.
- Can see if remote client is busy on their computer. If so I can return later to do my job.
December 01, 2018
It was a Wise Move to Connect with ConnectWise.
- The connection time and the ease of use from both the customer and my perspective.
December 01, 2018
Best remote access software available since the dawn of man
- I have not yet started billing end users for use of the software, but it has crossed my mind as a potential ROI.
- I love that I can have fast, reliable access to my clients just by being in front of a browser.
- I have run into a few issues on first time installs, but a forced reinstall has always resolved it.
December 01, 2018
Great remote software
- Able to get tickets done in a more efficient manner remotely
- Able to get files out to computers that need them
- The ability to chat with users
December 01, 2018
Easy to use software.
- Technicians are able to work smarter with doing more than one remote at a time
- Cost is very reasonable
December 01, 2018
ConnectWise is a Good Tool for Support
- Allows us to instantly support end users
- Allows us to fix issues quickly without having on site support
- Reduces the cost of doing business
- Overall cost so far is less for the one of me than a similar package we had been using of a competitor.
- Subsequent connection speed to remote systems, due to automatically saved credentials, is fast and so my efficiency of connecting to my techs has improved.
- Multi-monitor support (if I have multiple monitors, and so does the computer I'm connecting to, is not as good as a competitor we still have to use for such use - 3 monitors remote and local, with ConnectWise Control, the best I can do is drag the window between them - would be more efficient to be able to have each screen map to a different local screen, or be separate windows I can move around.
November 27, 2018
ConnectSmooth Not Lagged
- Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
- Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
November 27, 2018
Best business decision/purchase we ever made
- We have been able to increase our response times and support more clients resulting in 35% increase in support revenue
- The Triggers has allowed us to build a monitoring service that we offer to our clients as a service with recurring fee.
- It has definitely strengthened existing customer loyalty and has bought us new clients.
November 27, 2018
We switched to Connect Wise
- Saves travel, speeds diagnostics.
November 27, 2018
Quick Points
- improved ability to support users while costing less than other alternatives