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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
Reviewer Pros & Cons
Pricing
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
Attribute Ratings
Reviews
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October 18, 2018
ConnectWise and Why you should use it!
- The licensing cost is very good, allows remote support sessions to return the cost very quickly
- Technician efficiency is doubled due to a simpler design
- Clients can find it difficult to connect to a session, causing a delay in time - increasing engineers' work times.
October 18, 2018
Simply Better...
- We have been able to serve more clients daily
- Lower our costs to our clients by removing drive time and gas
October 17, 2018
ConnectWise Control Review
- There is greatly increased effieciency when having multiple sessions open
- It completely eliminates the need to make client site visits for 90% of issues
- The add-on to allow command line interface access from the management console is fantastic for command line use without a need to actually log into the system.
October 17, 2018
Remote Connect
- Have not used it to improve my business due to the difficulty of use.
- Would like it to be more user friendly where my staff could use it more often with our clients.
October 16, 2018
Solid tool that does the job
- Positive impact on money spent on remote management. Significantly less money than previous solution to deliver what we needed.
October 16, 2018
ConnectWise Control, a simple way to remotely access machines.
- Because I pay so little for Connect Wise Control, I really only need to use it once a month to make it have a positive ROI.
- ScreenConnect has been a positive impact to our daily regime. We can quickly and effectively help anyone as long as the site has internet.
October 16, 2018
Great Remote Tool for Training and Support
- Easy to administer
October 03, 2018
Important tool for an IT expert
- With our company workforce dispersed across the globe, we needed an efficient solution in managing client workstations. ConnectWise was ideal in allowing us to solve this need. Thus far we feel the it has suitably met our needs.
- This tool doesn't require much training which is good for day to day activities. L1 guys are good in handling this apart from few features like active directory.
- The knowledge base lacks articles on customization and API on innovations, like log forwarding to SIEM efficiently.
July 24, 2018
Connectwise/ScreenConnect is very user friendly
- Costs can be expensive
- Monitoring alerts can be done in other software such as Atera which also has a screen share.
- Adjusting the monitor size can be difficult if the user has their screens scaled.
July 18, 2018
ScreenConnect has helped us
- Ease of Software
- Remote Desktop support
- Low cost relative to what you can do with the software
July 13, 2018
Control over every device you need
- Control has saved significant sums of money. My company employed several remote desktop software packages in the past but have canceled them due to Control's improvements to functionality and reliability.
- Control is built-into Automate, so the ROI is more or less infinity.
July 09, 2018
Lightning Fast Remote Control
- Lightning fast connections save considerable amount of time verse other remote control software
- Costs are extremely competitive for a superior product
- Support is great and the product rarely needs support.
- Overall software cost is not bad compare to other competitors. Support is good, nothing great.
- Remote session speed is good but buggy file sharing.
- Remote session to a computer with multiple monitors shows everything side-by-side. It really a cool monitoring feature.
April 02, 2018
Simply the best!
- Extremely fast ticket times due to quick connection times and screen sharing speeds, resulting in great efficiency overall.
- Can give fast responses to clients so that they can use your products easily.
- A good software with low cost.
- Our organization is small and many of our clients want an in-person, hands-on visit from a tech. But increasingly even they appreciate the ease and speed with which minor issues can be addressed remotely, so they feel they wait for less to get solutions, and they end up happier, even though they initially resisted.
March 23, 2018
A review by Grand Mesa Observatory
- Fast connection, multiple users and a modest price
- Increased efficiency of install for a client. Very very simple compared to LogMeIn.
- Multiple and lightweight session support.
- Internet accessible even without app install, so can easily access from anywhere
March 23, 2018
Great interface but needs work!
- Fast connection time.
- Ease of use when being able to provide clients with a support code for remote access to their workstation for helpdesk operations.
March 23, 2018
Great remote support software ConnectWiseControl
- Reliability connecting to remote sessions
- It just works
March 23, 2018
ConnectWise Control Review
- Clients are happy about the training sessions of our product. More connection with a client means more ROI.
- Clients can ask any question and we can provide support with a minute of the ConnectWise session.
March 22, 2018
A Review of ConnectWise Control
March 22, 2018
A tool we can't live without anymore
- Ease of use and management of the solution compared to our old solution