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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
Attribute Ratings
Reviews
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November 05, 2019
ConnectWise Control Review
- Great for training users remotely with screen share sessions.
- Diagnosing issues through unexpected user behavior is so much easier when you can be shown.
- A handy back up when you can connect to servers over the internet which you would normally do through your LAN when its the LAN that's having the problem!
October 02, 2019
ScreenConnect Saves Money
- Increased tech efficiency and decreased time to resolution.
- Saving money on mileage.
- Overall profit increasing due to the increase in efficiency.
- Allowing us to remotely support end-users without physically being on location saves time and money.
- Being able to quickly diagnose and resolve problems makes customers happy.
- Being able to solve issues occasionally without impacting user work-flows via remote commands or backstage tinkering is a very nice feature that also keeps customers happy.
August 19, 2019
ConnectWise is a great product.
- Positive
- Better customer service
July 27, 2019
Why I love ScreenConnect, and will never look back.
- Moving to screenconnect has saved us substantially compared to the old remote access and support solutions we've used in the past.
- Screenconnect saves our support team and the customers they're supporting a great deal of time compared to our previous solutions and even helps reach an appropriate resolution in a more efficient manner.
- With the features included in ScreencConnect we've been able to eliminate multiple other software solutions we used in the past and consolidate to a single application.
June 20, 2019
Remote support
- I use it as a support tool for people I am mentoring and not as a money making tool.
June 20, 2019
Support Dealership on ConnectWise Control
- More efficient escalation.
June 20, 2019
ConnectWise from the eyes of a CEO
- Increased efficiency of internal IT support requests.
- Increased value provided to our customers w/ external IT support requests.
June 20, 2019
ConnectWise for remote access
- Positive in that I can access my main computer from a remote location..including out of the country.
- Negative in that the display is of two monitors and it isn't as easy managing them as opposed to switching from one to another.
June 19, 2019
ConnectWise Control To the Rescue!
- Multiple sessions support
- Ability to access systems from anywhere in the world
- Multifactor authentication
- Makes it so I don't have to travel as much to job sites.
June 18, 2019
Great features and excellent value
- Great ROI: the ConnectWise Control is key to our day to day business and lets us run multiple simultaneous remote support sessions.
- Very good ability to control connection response by changing the quality of display output.
- The toolbox is brilliant for quick deployment of useful tools to the end-user machines, antimalware scanning tools, Sysinternals tools, etc.
June 18, 2019
Connect Wise Control: The Good, The Bad, The Ugly
- Not really ROI but Connect Wise helps provide a more timely response to clients when we can't get onsite.
- It's made the business appear as a more professional company with tools that one may not expect from a small business.
June 17, 2019
Best Remote Desktop Software Around!
- Our production teams have experienced a significant increase in productivity as supporting their helpdesk requests has become much easier. A technician can usually solve any issues within 5 minutes of receiving a call for assistance where as before it could take 30 minutes or longer to walk someone through the fix over the phone or via email.
- The IT admins have also seen an enormous boost in productivity as they can now do nearly every administrative task remotely.
June 14, 2019
ConnectWise Control makes me look like a Star
- Overall ConnectWise has increased the efficiency of our training.
- ConncetWise has increased our customer service rating by helping us quickly solve customer issues.
- ConnectWise has helped us minimize the time we spend on customer service.
- ConnectWise has helped minimize the calls we get from customers by allowing us to provide better training.
June 14, 2019
ConnectWise Control Review
- ConnectWise Control has saved me over $1000 annually vs. LogMeIn.
- Fast connection time saves time and money for both myself and my clients.
- I can allow certain clients to have remote access to specific PCs and recoup some of the cost of the product.
June 14, 2019
You owe it to your team. Get this!
- Faster response to customers issues because of the lightweight client on older machines
- Love the cross platform support
June 14, 2019
ConnectWise Control for IT Support
- Increased efficiency for technicians
- Reduce software costs
June 12, 2019
OneGeek's Connectwise
- I am easily able to connect to new customers over the internet.
- FTP is very good.
- Sending CTRL + ALT + DEL to servers is easy.
June 11, 2019
Great for remote support and meetings.
- Our reason for moving to ConnectWise was to tighten security on our network. We removed our VPN services, and ConnectWise was able to provide the services we needed to connect remotely (no longer needing a VPN session).
June 11, 2019
Best remote tool in the business!!!
- Extremely positive. It increased efficiency.
June 11, 2019
Remote access made easy
- Mostly allowing me to fix my 89-year-old mothers computer.
- Not having to travel to the client site.
- Break-fix time.
- Reduces cost on travel.
- Reduces time for travel.
- A selling point for some customers.
June 11, 2019
Connect Wisely with ConnectWise Control
- A few MSP RMMS raise their prices annually, a few are laden with decades-old technology, a few are just too expensive. ConnectWise Control offers an inexpensive solution with just the right features to allow smaller MSPs to be profitable right away, with one client or a dozen.
- The ability to raise or lower the number of concurrent sessions to account for the number of technicians means a more agile growth pattern. It makes the increases in cost more granular and less stepped.
- The simplicity of the interface means for a very quick on-ramping of new technicians.
June 09, 2019
Amazing and lightweight
- The ease of use aspect saves a lot of time.
- The fast connectivity is incredible, and makes the software a pleasure to use.