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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
Reviewer Pros & Cons
Pricing
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
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Product Details
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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(1174)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
Attribute Ratings
Reviews
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July 23, 2021
ConnectWise Control Puts You in the Driver's Seat
Yes
Well yes and no, it expanded the support. We used and still use Windows Remote desktop and TightVNC, its best to have multiple options.
June 07, 2019
ConnectWise Review
May 28, 2019
A simple way to a complicated job
April 22, 2019
ScreeConnect has saved us a lot of time and has allowed us to work smarter and not harder
Yes
We were using dameware. it was great from the beginning but as more users started working remotely, we were unable to get access to their workstations.
April 05, 2019
A Happy Decision
Yes
We replaced Kaseya. We were not using most of the features of Kaseya, and it was very costly. Additionally it would have been more expensive to deploy Kaseya agents to our customers, and the equipment sell to them and support. While Kaseya had lots of functionality, it was a poor fit for us (regarding the ROI). I had to give up a few features, but I can't honestly remember what they were, so obviously they weren't that important to me. ConnectWise Control is a much better fit for our use-cases. We have few technicians, a lot of agents deployed on a lot of remote computers, and few customer support sessions. We normally receive a phone call from a customer and connect in using the agent. The customer can go about their business and we'll report back (email or phone call) to the customer when the problem has been resolved.
December 07, 2018
ConnectWise Control gives you the control you need.
Yes
RDP - and nothing -- there was no real product in place outside of walking to a workstation. Connectwise control allowed us to take control a workstation easily. saves a lot of time. issues that took 10 - 15 minutes (password reset, or i can't print) now can be resolved with a few clicks
December 01, 2018
ConnectWise is a Good Tool for Support
Yes
Windows RDP was replaced because we couldn’t support Macs. RDP also didn’t allow us to see the end users screen.
November 05, 2018
ScreenConnect, the solution to the TeamViewer problem!
October 30, 2018
ScreenConnect - what the other remote management software providers should measure up to
Yes
RDP, Solarwinds
October 19, 2018
ScreenConnect has made a positive difference, we love it.
Yes
We were previously using LogMeIn as our screen sharing solution. We looked for an alternative solution which would provide additional functionality and a more cost effective solution for scaling our usage as our needs grew and as our team increased in size over time.
November 20, 2017
Save Time & Money with Quick Hassle Free Connection
Yes
linkedin. too expensive
October 23, 2017
How ScreenConnect saved my business!
Yes
LogMeIn - TOO EXPENSIVE - DOES NOT WORK - Waste of time and mental stamina. They arrogantly increased their price 4 fold this past year.
LogMein tries to be the all-inclusive product. It has a web based console called LogMeIn Central. Has lots of pretty colors and icons that are worthless.
Antivirus status - A little shield that represents the antivirus status. However, it does not recognize the latest professional full paid versions of AVG (it mistakenly says your machine is running Windows Defender). For each machine, it has a nice button for you to press "update antivirus status" - as if that is something you want to do manually. So you press it - it spins around for quite some time (like that price is right wheel) - and does NOTHING!
Windows updates management - also worthless. You definitely want all of the optional updates installed, right? NOT. There's no way to disable updates as a policy. You can't "hide" updates. Also a pretty button for your to manually update - Which also does NOTHING.
LogMein tries to be the all-inclusive product. It has a web based console called LogMeIn Central. Has lots of pretty colors and icons that are worthless.
Antivirus status - A little shield that represents the antivirus status. However, it does not recognize the latest professional full paid versions of AVG (it mistakenly says your machine is running Windows Defender). For each machine, it has a nice button for you to press "update antivirus status" - as if that is something you want to do manually. So you press it - it spins around for quite some time (like that price is right wheel) - and does NOTHING!
Windows updates management - also worthless. You definitely want all of the optional updates installed, right? NOT. There's no way to disable updates as a policy. You can't "hide" updates. Also a pretty button for your to manually update - Which also does NOTHING.
October 10, 2017
Solid product at a solid price
September 26, 2017
ScreenConnect Works
Yes
JoinMe
July 04, 2017
ScreenConnect all the way!!
Yes
GoToAssist did not work for all PCs.
Yes
LogMeIn and TeamViewer
Yes
ScreenConnect replaced LogMeIn. This came about as my organization was facing another price increase from LogMeIn and couldn't justify the cost any longer. Another reason was that LogMeIn conflicted with another product (Remotely Anywhere) that was used in the organization which surprisingly was also made by LogMeIn. In the end before using ScreenConnect in-depth feature for feature matched up with LogMeIn and came in at a much better price.
March 11, 2017
ScreenConnect savings without compromise.
Yes
We used LogMe in before using ScreenConnect and have found a bigger cost savings with ScreenConnect. The ability of screen connect to be used from anywhere coupled with granular permission, gave us the confidence to switch and feel good in our investment.
February 15, 2017
ScreenConnect to inspect and correct is perfect.
Yes
ScreenConnect replaced RemotePC when I finally decided it was time to get a paid remote support software. The RemotePC paid version was no better than their free option when it came to quality and the price was not very competitive with much better offerings. GoToAssist was my first choice for remote support software but the cost was more that I was willing to spend compared to that of ScreenConnect which is also a great product.