ConnectWise Control

ConnectWise Control
Formerly ScreenConnect

Top Rated
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Score 8.7 out of 100
Top Rated
ConnectWise Control

Overview

Recent Reviews

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (584)
    9.5
    95%
  • Over-the-Internet remote session (590)
    9.4
    94%
  • Remote management of servers & workstations (506)
    9.3
    93%
  • File transfer (557)
    8.4
    84%

Video Reviews

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Pricing

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What is ConnectWise Control?

ConnectWise Control is a remote support, access, and meeting solution. With ConnectWise Control, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.connectwise.com/software/co…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

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TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

What is VNC Connect?

VNC® Connect is presented as a secure, simple remote desktop solution. It enables users to remotely access and control their devices wherever they are in the world, whenever they need to. VNC® Connect covers a wide range of remote access use cases with a single subscription, from remote working to…

Features Scorecard

Remote Administration

8.3
83%

Product Details

What is ConnectWise Control?

ConnectWise Control, formerly ScreenConnect, is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings. The vendor’s value proposition is that their solution is fast, reliable and includes the same features as competing remote control solutions.

ConnectWise Control Screenshots

Screenshot of The guest page, where end-users enter a code to join a session with a technicianScreenshot of Connecting from a Windows machine to a macOS machineScreenshot of The Extension Marketplace, where administrators can install and configure new features and integrationsScreenshot of The Access view of the Host page, where a technician can connect to unattended machinesScreenshot of The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used filesScreenshot of Run a command directly from the Host page without connecting to the machineScreenshot of Run small scripts and other tools on a remote device from your personal or shared toolbox.Screenshot of ConnectWise Control supports Linux distributions.

ConnectWise Control Video

ConnectWise Control Integrations

ConnectWise Control Competitors

ConnectWise Control Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

ConnectWise Control is a remote support, access, and meeting solution. With ConnectWise Control, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise Control.

Reviewers rate Screen sharing highest, with a score of 9.5.

The most common users of ConnectWise Control are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Comparisons

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Reviews

(1-25 of 614)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
We often need to create an ad-hoc session with a device that is not under our management. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate.
Score 8 out of 10
Vetted Review
Verified User
Review Source
ConnectWise Control is used as a secondary remote control product in addition to our main RMM tool in our company. The product is used across our entire company. The product allows us to quickly and easily remote control client devices very reliably. The product simply works with little hassle. In addition to providing remote control capabilities, the remote command line tools allow us to troubleshoot the installation of our primary RMM tool without interrupting users, when needed. The "support" option also allows us to quickly and easily start remote control sessions to systems that don't already have the agent software installed.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our IT Department uses ConnectWise Control to view our employee's computers across our entire organization. "In the world of Covid...", many of our employees still work from home, and having an easy way for them to connect into a support session is paramount. Our previous remote support solutions were a lot more clunky and took a larger footprint, and that makes a big difference with an abundance of legacy (ahem, OLD) PC we have out there.
Score 5 out of 10
Vetted Review
Verified User
Review Source
We use ConnectWise Control as part of the ConnectWise, an MSP, across the whole organization. Primarily, it was used in the managed service department and IT for asset management, automation and remote desktop assistance e.g. patch assistance and monitoring. It was useful to have a complete packaged system without the need to work with lots of different software to reach our goals.
Sam Livermore, MCP, iTIL | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use ConnectWise Control as our remote solution for external and internal employees. The ability to maintain security, provide UAC credentials and provide a great user experience is what makes this product such a great tool. The configuration was easy, and once setup, you don't have to touch it at all. User administration is easy, and provides different levels of access.
Score 9 out of 10
Vetted Review
Reseller
Review Source
IT Support love Connectwise Control as it provides fast remote support options for technicians and allows for various common tools, granular permissions, and quality control.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use ConnectWise Control (formerly ScreenConnect) to manage remote and control our unattended systems so that we can perform maintenance, support, and even installation. Once connected, we have access to the entire system, but since it does not need any special port forwarding, firewall settings, or other complicated configurations to make it work, we find it a nice solution.
Ian Hansen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
As a managed IT services provider, we use ConnectWise Control for our remote access needs and to remotely support our clients. Primarily it's used by our service team and its features and functionality have greatly assisted us to accelerate the support of our clients. It's been a very good investment for the company.
Score 9 out of 10
Vetted Review
Verified User
Review Source
ConnectWise Control was implemented and use by our customer service dept. as a major tool for our technician working to support our customer. However, since the pandemic, we re-implement the software to also support our engineers working from home and connect to their equipment.
Adam Friedli | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
At the time in my previous job, [ConnectWise Control (formerly ScreenConnect)] was used across the entire organization. It was used along with Automate to remote into machines. I have also used it heavily to support people outside of work. It is very versatile and has extremely quick and reliable connections. Fast connections that don't drop are very important when supporting people, and Control doesn't disappoint.
Evan Kent | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is a very robust piece of software that allows remote connection for support. It does not require a lot of network speed for a decent connection which is nice. It also appears to work well on Mac's and PC's. The ease of connection also makes supporting non technical users easier
Sudhashen Naicker | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Three years into my startup business and using Screenconnect. Though my RMM tool has another way of connecting it is not as robust as Screenconnect. If all else fails, I use Screenconnect to provide remote support. It is also useful for new and prospective clients who have not been added to my RMM platform. Screenconnect is significantly better than the competition, however their support leaves a lot to be desired.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use ConnectWise Control to provide remote IT support to our clients. With our regular clients, we have it set up so their computers are always connected and always accessible for remote support. For other clients, we use the function that allows them to temporarily connect their computers for the duration of a service call. Using ConnectWise Control makes it easy for us to provide service to our clients without having to make a trip to their site. We can do things off-hours, when clients are not using their computers, thus limiting disruption to their workday. We can also help clients promptly, rather than having them wait until someone can make a visit to their offices. It also saves us a lot of time and expense by reducing the need to travel to clients' sites.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use ConnectWise Control to support users on and off the company network, at trade events and at home for troubleshooting issues, for general set up, and for adding software and devices to machines. We use it for any other action that requires us to interact with a user account and not RDP in over them, such as setting up drives and changing printer settings.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have been using ConnectWise for many years now to help support desktop users and administer servers both on-site and off.

We build various applications that support the operations of our business and with ConnectWise when something isn't behaving we are able to view remotely what a user is doing, control inputs, share files and communicate through the included message system. There's even an app that I have had to use on Android a couple of times which was pretty easy to use. There have also been a few times where, in the case of servers, I have been able to connect where RDP hasn't.
Rob Rotundo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
This program allows us to remotely resolve issues without having to roll a tech on site. This saves us valuable time and money. It's also built in to ConnectWise so it's easy to integrate and connect right to our customer's computers.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Screen Connect to remotely access every computer across all our business entities and customer networks. It allows us to easily remotely troubleshoot and resolve issues on pretty much every end-user device anywhere in the world.