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ConnectWise ScreenConnect

ConnectWise ScreenConnect

Overview

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

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Recent Reviews

TrustRadius Insights

ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (583)
    9.4
    94%
  • Over-the-Internet remote session (589)
    9.3
    93%
  • Remote management of servers & workstations (506)
    9.2
    92%
  • File transfer (556)
    8.4
    84%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

What is SupremeViewer?

SupremeViewer is a lightweight Remote Desktop Access software with a free option, that allows to connect and control a computer from a remote location. It is used for variety of purposes, including: screen sharing, file transfer, and remote desktop control. The software consist of two parts:…

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.3
Avg 8.2
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Product Details

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

ConnectWise ScreenConnect Screenshots

Screenshot of The guest page, where end-users enter a code to join a session with a technicianScreenshot of Connecting from a Windows machine to a macOS machineScreenshot of The Extension Marketplace, where administrators can install and configure new features and integrationsScreenshot of The Access view of the Host page, where a technician can connect to unattended machinesScreenshot of The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used filesScreenshot of the Host page, where a command can be run directly without connecting to the machineScreenshot of the Toolbox, which can be personal or shared. It is used to run small scripts and other tools on a remote device.Screenshot of ConnectWise ScreenConnect supports Linux distributions.

ConnectWise ScreenConnect Video

ConnectWise ScreenConnect Integrations

ConnectWise ScreenConnect Competitors

ConnectWise ScreenConnect Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.

Reviewers rate Screen sharing highest, with a score of 9.4.

The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1176)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.

ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.

Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.

ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.

Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.

ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.

Attribute Ratings

Reviews

(101-125 of 613)
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April 05, 2019

A Happy Decision

Michael Watchorn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ConnectWise is used by our support team to debug issues around the world. ConnectWise allows us to save on travel costs, and response times are improved. We can connect to computers anywhere in the world, and be investigating the problem within moments. We especially like that the quality of the connection can be adjusted to make the system more responsive for slow links, and we like that files can be transferred if needed.
Jonathan Hozeska | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
ScreenConnect (now ConnectWise Control) has been our front line method of customer support for over five years. It saves dozens of hours in drive time each week, extends our support radius by hundreds of miles and reduces our time to respond to our clients to minutes.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
It was used by our IT department for remotely accessing computers. It allows a technician to access a computer from the road, home, or even while on vacation if needed. Unfortunately, we had to discontinue use due to the iPhone application crashing, and issues using remote screen viewing from slower internet connections. If you're on a blazing fast connection, and only connecting from a desktop, the program works fine.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use ConnectWise Control in three areas. Primarily we use it for desktop support and customer training. We also use it for sales demonstrations. Our clients are mobile and travel internationally. Using ConnectWise Control, we can support them overseas, on demand. In the training role, we are able to project ourselves into remote classrooms for live demonstrations or one-on-one. In the sales demonstration role, we do pre-sales demonstrations using the clients' own equipment, resulting in a more compelling demo.
Justin Mander | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ConnectWise Control is used across our business for customer support issues. It saves site visits and brings efficiency to connecting to client systems. It is far more advanced than the competition and has a very quick connection speed. We've been very impressed with the customization options and how very easy it is to use the cloud service.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are a small business that supports other businesses in the area of IT. As such, we use ConnectWise Control to assist users with their issues. So this allows us to provide timely assistance to users without having to physically visit for every issue. This allows us to be very efficient.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use ConnectWise primarily to provide remote technical support to our clients. It has all the tools and features we need to help us diagnose and address the end users' problems quickly and effectively. We use it on a daily basis and it really makes workflow much simpler for all in the organization to track.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ConnectWise Control (formerly ScreenConnect) is being used by our law firm to enable remote access by all of our firms remote users. Prior to using ConnectWise Control we were using Microsoft Remote Access which by nature is very unsecure. After moving to ConnectWise Control I no longer had to worry about all of the brute force hacking attempts from eastern Europe.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our company uses Screenconnect to securely connect to our clients remotely for support and services. Screenconnect allows us to do this quickly and does not limit the amount of unattended access. Our help desk team also uses Screenconnect to assist customers remotely.
Gawain Stern | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use ConnectWise Control (formerly ScreenConnect) to remotely control our customers' computers. It allows us to resolve issues remotely without having to go on site. This saves us massive travel costs, and allows us to respond far more quickly. We love it, and so do our customers. It is fast, reliable, flexible, and versatile.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I've used ControlWise Control as a tool for remote support and access for things like repairing computers or dealing with colleagues' issues when I was not around and managing machines for outside projects. I've had some experience with online seminars, meetings, and presentations as well. It has successfully addressed all issues that have occurred at work while I was out of the office.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
ConnectWise Control is used by our service department to help problem solve and identify issues remotely before sending a technician onsite. This helps us provide better, faster service and avoid unnecessary travel and call-outs.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are a software company and we use ConnecWise Control to do remote troubleshooting for our customers that are having issues with the software. Our software is purchased and self-hosted in a company's environment and so we generally need to get instant access to their servers or client machines.
Brad Orfall | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Inline Translation Services is a full-service language services company providing translation and layout services to major fortune 500 corporations nationwide. We employ project managers who direct the translation process, some of whom work in the office, while others work from home at least part of the time. ConnectWise allows our employees to log into their office computers remotely and work exactly the same way, regardless of where they may be. The solution provided by ConnectWise allowed us to retain a key employee who needed to move, as well as add flexibility for other employees. We use it both for PC and Mac-based solutions. Users can log on to Macs to complete design work or their office PC and the system works equally well. The web-based application is easy to use and reliable.
Taylor Siegrist | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We deployed ConnectWise Control to handle workstation remote management across our organization for over 3,500 machines. The helpdesk primarily uses it for support and maintenance. The View tools are useful for troubleshooting networking issues with remote users, especially when we need to reboot a router or make sure the proper cable is plugged into the correct port; we can see what they are seeing through their smartphone.

We also use Control to allow for vendor access to select servers for maintenance, development, and project implementation.

The infrastructure team uses all these tools, as well as the remote command tools, especially the new Backstage feature that gives us access to remote powershell and admin cmd prompt. Occasionally, we host meetings with ConnectWise as well.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
As an IT Consulting Organization with a focus on Managed IT Services delivery to a variety of clients, we rely on ConnectWise Control for quick & efficient remote access to many devices. We've found it to be well priced and include competitive features. In addition to using this for access to our clients, we also use it for remote access to our own company-owned devices.
Wayne Herbert | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Primary function is to allow 35 users remote access to their work desktops. We have a liberal work at home policy. Secondary use is to allow tech support to remotely access user computers for troubleshooting and software installs. Used across the entire organization. There are two flavors of ScreenConnect... Access and Support. We use Access primarily, but keep a Support account as well so that we are able to remote into employee's home computers as needed for troubleshooting.
Jon-Erik Orr | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are currently using this platform to provide remote assistance to our clients whose services we manage, whether it be unattended access, one-off remote support upon request, and/or to present meetings, to save our clients money on call out's as well as enable us to have more time to spend on other clients. We are using this across our Information Technology & Communications platform, for pretty much any purpose that would enable us to carry out a task or request from a remote perspective. At the same time, this platform also enables us to monitor some other platforms via the extensions found on the ConnectWise Extension Marketplace.
Thomas Pires | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our entire organization uses ConnectWise Control to do the vast majority of our support work. We have clients all over the country and ConnectWise Control is the only way that we can be effective at supporting our user base. We perform less than 1 percent on actual onsite support. Every phone call and every customer support situation requires a remote connection tool.
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