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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
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Reviews
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December 18, 2018
Offers amazing reliability and permanent connectivity!
It is being used by the accounting department. It allows our accounting technician to work daily on the organisation's laptop in Canada and allows myself, the accounting supervisor, to connect weekly from Australia for end of the month procedures and conciliations.
December 15, 2018
Excellent Program to keep your clients happy without them having to see you in person.
I initially purchased ScreenConnect which is now ConnectWise because of the pricing and the functionality of the product. It has continued to improve over the years and I still use it to help people with their computers remotely. It solves the problem of having to schedule an appointment to see a customer when it sometimes is a quick fix that can have them back up and running almost immediately. It makes for a happier customer and help with efficiency of the service tech.
December 15, 2018
Fast, efficient and just works!
ConnectWise is used to provide end-user support to all 22 of the departments within our organization. It is primarily for remote support sessions and file transfer. We also use the cloud version for non-administrators to connect to devices remotely.
The biggest problem we had was the cost of the prior solution and the limitations on number of supported devices. With ConnectWise concurrent use licensing, we were able to self-host the service and optimize the use of the application while holding down costs.
The biggest problem we had was the cost of the prior solution and the limitations on number of supported devices. With ConnectWise concurrent use licensing, we were able to self-host the service and optimize the use of the application while holding down costs.
At our company, we used to use RDP in Windows to connect to our terminal server for remote access. This process was tedious and didn't map our printers accurately, so we decided to switch to a new method of remote desktop.
We moved to LogMeIn and used that service for 3 years. The service worked just like we wanted, however, for our small business it became very expensive (over $1,500.00 per year.) I started looking for an alternate solution and came across ConnectWise Control. We made the final switch to this service, as it worked seamlessly for what we needed, was inexpensive, and very responsive. There is no lag in the service and our remote printing works seamlessly. I'm so glad we found this product and I plan on being a long-term customer!
We moved to LogMeIn and used that service for 3 years. The service worked just like we wanted, however, for our small business it became very expensive (over $1,500.00 per year.) I started looking for an alternate solution and came across ConnectWise Control. We made the final switch to this service, as it worked seamlessly for what we needed, was inexpensive, and very responsive. There is no lag in the service and our remote printing works seamlessly. I'm so glad we found this product and I plan on being a long-term customer!
December 12, 2018
ConnectWise (formerly ScreenConnect) full review
I originally purchased ScreenConnect back in 2009 and built an in-house server to host it on an old DELL GX1 desktop computer. I have used it heavily for all 9 years and use it currently to support my clients of my computer repair/support business.
I have a domain name tied to it: "helpmejasonc.com" and a sub-domain tied to it as well: "remote.jasonaclarke.com".
In the last 2 years, I migrated my installation to a VPS to better support my users and to provide greater up-time reliability. I love this product and have never had a problem using it.
I currently have 2 concurrent licenses and plan to renew my support again in the next few weeks.
I have a domain name tied to it: "helpmejasonc.com" and a sub-domain tied to it as well: "remote.jasonaclarke.com".
In the last 2 years, I migrated my installation to a VPS to better support my users and to provide greater up-time reliability. I love this product and have never had a problem using it.
I currently have 2 concurrent licenses and plan to renew my support again in the next few weeks.
December 11, 2018
Use ConnectWise to empower your technical resources and enhance your service offerings.
ConnectWise (CW) is used for remote control of technology for our customer base. Being in the DMV (District, Maryland, VA) area it's not always easy to dispatch and engineer for a site visit. CW gave us the flexibility of assisting the customer in a quicker manner and better allocating our resources to other tasks.
December 11, 2018
ScreenConnect is an amazing piece of remote support software
We use this software installed on all computers so we can support computers in-house or remotely. We also use the software for external support to help some of our clients. It has been handy to be able to remotely control computers from anywhere so our support can be continued at a high level.
December 08, 2018
Pretty good to use, not too much room for improvement ;)
The software is used by 2-3 people within the company - usually embedded computers that control instruments are interfaced with the software at remote places to transfer data or resolve issues.
December 08, 2018
Want to save time, money and improve customer happiness? Then get ConnectWise Control
We use ConnectWise Control throughout my company to provide support to our customers. This allows us to rapidly provide remote support to our IT services customers at any time whether we are in our offices or out and about with portable devices such as laptops or Ipads.
We are able to provide support even when customer is not present which is great for out of hours support.
ConnectWise Control allows us to provide excellent support while keeping costs down and response times up. All without any infrastructure investment.
December 08, 2018
Affordable, Stable and Easy for Customers to Connect!
Screen connect has been a valuable customer support tool for our business. We are able to provide remote support for email setup and troubleshooting as well as assisting customers with minor training. We can actually see what customers are doing and help them facilitate the tasks they wish to perform. We have also set up ConnectWise Control for our customers so that they are able to connect with their customers. Its a win-win for everyone!
December 08, 2018
ConnectWise Control convert
[It's] Used across the whole organization; it allows management to access their office computers from home and perform all tasks easily and efficiently. Users can do all functions as if they were at their PC and can transfer files and print remotely to their home office if needed.
ConnectWise Control works smoothly and quickly.
December 07, 2018
ConnectWise Control gives you the control you need.
[It's being used to] Grant remote access to workstations locally and for access to remote sites. We use this across Windows and Mac platforms.
It's being used on the entire org for help desk support. Also have it as an alternative to a VPN to control servers and other devices when not onsite. The biggest win has been cutting down on commute and friction when trying to help a user with a simple fix.
December 05, 2018
Powerful versital software
I use ConnectWise Control for client support and group meetings.
December 01, 2018
A welcoming remote software.
I manage a bookkeeping group of bookkeepers, accountants and, tax lawyers. We use ConnectWise to remotely connect to our clients' software to review the financials or historical data.
ConnectWise is a cost-efficient and very easy to use software. Once installed on the client's computer, connection is a breeze. The dashboard with all connections are clear, as well as the easy to identify connection availability.
My experience with customer service chat, is that the responders are IT professionals themselves and can pinpoint the issue I've had, getting started.
Customer service from 1 to 5, compared to other software I've used, ConnectWise would be 5 because of the feel that you are dealing with people in North America, with a strong understanding and communication.
ConnectWise is a cost-efficient and very easy to use software. Once installed on the client's computer, connection is a breeze. The dashboard with all connections are clear, as well as the easy to identify connection availability.
My experience with customer service chat, is that the responders are IT professionals themselves and can pinpoint the issue I've had, getting started.
Customer service from 1 to 5, compared to other software I've used, ConnectWise would be 5 because of the feel that you are dealing with people in North America, with a strong understanding and communication.
December 01, 2018
It was a Wise Move to Connect with ConnectWise.
We are a software consulting company. We use ConnectWise to support our customers. I frequently screen share to solve customer issues. We also have unattended hosts on some customer computers to facilitate efficient service.
December 01, 2018
Best remote access software available since the dawn of man
As a systems administrator, I use it for remote access to my end users. I also allow my end users access to specific machines they would need remote access to.
December 01, 2018
Great remote software
We use ConnectWise throughout the company we support. It makes it a lot easier to connect to computers at our offices which are between 10 to 40 miles away. I would recommend ConnectWise to anybody outside our company. I even use their cloud services for my home use to help out friends and family remotely.
December 01, 2018
Easy to use software.
We use ConnectWise for our IT customers. We are an MSP so it is very convenient to have the remote support access that is extremely simple to use.
December 01, 2018
ConnectWise is a Good Tool for Support
The Support Desk utilizes ConnectWise to assist with the daily support of our customers. It helps to streamline efficiency and allows us to support the different teams quickly. It’s a great tool.
At the moment we use it for remote support when a customer needs immediate help, and as local helpdesk support for our in-house administrators. Currently we only have one seat, as I'm the only one who needs access to all systems. Hopefully soon we'll have a second remote technician and will get a second seat.
November 27, 2018
ConnectSmooth Not Lagged
We use ConnnectWise Control / ScreenConnect on all of our client machines for remote desktop access and management. It enables us to address user machines and servers directly without any fuss as well as see configuration and software info using some of the free plug-ins provided.
November 27, 2018
Best business decision/purchase we ever made
ConnectWise Control has changed how we support and communicate with our clients, allowing us to provide instant support and allowing us to grow our business. As an outsourced IT provider, ConnectWise Control is a core part of our business of remote support to hundreds of clients servers and desktops. The triggers, extensions and command options are both powerful and flexible and over time we have been able to request features or program our own solutions to incorporate ConnectWise Control to answer out needs. We previously used RAdmin and LogMeIn Rescue, but were frustrated by the difficultly of connections and licensing limitations. Control Unlimited was the answer and was the best decision and purchase we ever made. I still like the name ScreenConnect better as Control has been found intimidating to the end user, but from an IT Host perspective, that is what you get.... Control.
November 27, 2018
We switched to Connect Wise
It is used primarily for remote diagnostics of CCS clients. Most of our clients are several hours of travel away from our location. We have even ended up using ConnectWise Control for computers within the office rather than walking to the computer or to facilitate comparing vales on one computer monitor verses another. We were unhappy with the product we had used for years, costs kept rising, and when the annual license was coming due, we tested ConnectWise Control and ultimately switched.
November 27, 2018
Quick Points
We use it in our support department to help our users with various computer issues.