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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.484%
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
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Product Details
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
Attribute Ratings
Reviews
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November 27, 2018
Connectwise Control for a small support team
ConnectWise is currently used for in house IT support of staff around the world.
It allows a fast and convenient way to keep everybody working.
November 27, 2018
ConnnectWise Rocks. 'Nuff Said.
We use it through the entire organization from marketing to customer service to production and anything else. We are a small organization and it let's us 'be' with each other quickly and effectively, as well as accessing info from our always on remote computers. It is super easy to use so there was zero learning curve.
November 27, 2018
ConnectWise @ a Glance
I currently administrator 3 networks with ConnectWise software. In addition to these three networks, I use the software to help friends, family and colleagues with remote sessions for a variety of tasks. Some of the most common uses are; remote control of user desktops to solve technical and software issues, screen sharing and software installation and setup.
November 27, 2018
My Experience with ConnectWise Control
I use ConnectWise Control in my role as IT manager to support my fleet of desktops, laptops, and mobile phones and tablets. It allows me more flexibility in terms of how many machines I can support and where I can support them from. I also have a role in our company's electronic security department (alarms, CCTV, and access control), and we use ConnectWise Control to help our techs in the field as they program or troubleshoot equipment. The software is also periodically used to remotely control the computers of our clients when they're having an issue with their alarm, CCTV, or access control software.
November 27, 2018
Amazing product for a Support Tech
I have been using ConnectWise Control to support my end users for the past year and I love it. I had been using LogMeIn for several years prior and it became way too expensive. I did my research and moved to ConnectWise and I've never looked back. I couldn't live without the unattended access to manage my servers and also the ability to share screens both ways. It's incredibly simple to use and set up.
I'm a one man operation and I use this product multiple times a day to support my users. It's fantastic.
I'm a one man operation and I use this product multiple times a day to support my users. It's fantastic.
November 27, 2018
Saves time and money, Always works.
Across the whole company, it allows all my technicians to be able to remotely help all my customers, and remotely log in for a quick support session.
November 26, 2018
ConnectWise a great remote session solution
With the increase in our workforce and the ever-evolving demands of cybersecurity, we decided to go with ConnectWise as a solution for our IT department. This tool is used by our IT infrastructure teams to help diagnose problems in the company issued work machines. We decided to use ConnectWise because of its compatibility with all commonly used OS including Linux machines.
November 21, 2018
Superior remote access - That's all you need to know!
Used in providing remote IT support services. Helps reduce costs because most issues can be resolved quickly remotely. This allows our IT department to focus on other issues.
It helps our company to provide quick remote access to help our clients.
We have users spread out and it helps us to manage those users remotely.
ConnectWise is currently being used to managed remote computers powering virtual tours at our customers' sale centers.
November 20, 2018
Connectwise is a workhorse
ConnectWise Control has made it possible for me to work on other things and still be able to provide support to the Users around our plant. It has drastically cut down on the time users need to wait for support. It is a great product for any I.T. person and makes support tickets much easier to process. Currently we are also using ConnectWise to take care of other locations and provide support to salesman that are on the road and it makes it really easy to solve a multitude of problems without the hassle of trying to talk someone through how to correct a problem on the phone.
November 20, 2018
ConnectWise Control returns control of your IT service to YOU!
It is being used to allow for remote support of both monthly billed clients and one-off client service requests. Virtually every PC we work on receives an installation of ScreenConnect so should the client discover an issue that was either not resolved, or something new develops we are quickly able to connect to the system and review the situation first hand.
November 17, 2018
ConnectWise Transforms Small Business Remote Access Support
ConnectWise is being solely used for the remote support of our customers and servers. It allows us an easier client experience compared to other programs. It solves the problem of having a quick response to client issues. It also allows us access to our remote customer servers in real time. We use the product across our team of support engineers.
November 17, 2018
Great Product at a Great Price
ConnectWise is used across the entire organization to provide remote assistance to our offices and users. It allows us to assist with issues without staff present at all locations.
November 17, 2018
Simple yet secure remote connections
I use ConnectWise Control to connect to computers outside my organization for two purposes. 1. For briefly helping the person on the other end on an issue, and at the same time allowing them to see what I am doing for teaching purposes. 2. To take complete control over the PC without the need for them to be there.
It's really easy to use once set up. I am using it for business purposes and personal. I can connect to my parents' computers and fix them when they are not able to figure out the problem.
I use ConnectWise instead of setting up my router to allow me to remote in, using port configuration that is a security risk.
November 17, 2018
Reliable remote management and control at an affordable price!
I use ConnectWise Control to remotely manage and connect to a small office of about 10 computers and a server. I am the only one who uses it/manages it. It allows me to have access anytime without having to physically access the computers, as well as be able to see important information about the computers.
November 17, 2018
Cost effective and efficient!
We use Connect daily to troubleshoot issues and problems for end users on a daily basis. We would not get nearly the amount of work done without it. Needed software for our IT and IS groups.
November 17, 2018
ConnectWise Control is like Sitting Beside Your Customer
It is currently used to provide immediate support to organizations to which we provide managed IT services. It is used by our support team and it allows us to directly monitor the computers we manage and provide immediate support to end users.
November 15, 2018
ConnectWise Control - Great product and excellent bang for the buck
I'm currently using ConnectWise Control to maintain software on a variety of models of PCs which are not on a domain. ConnectWise Control is vastly superior to the product we were previously using (and MUCH more reasonably priced). I would recommend it to someone looking for an easy and powerful remote desktop tool which won't break the bank.
November 15, 2018
Smooth Remote Support
We use ConnectWise to easily remote into any of our Mac computers. It has an integration with our Mac Remote Management tool, Addigy. It's super easy to click to connect from the Addigy console and remote into users' computers to complete whatever task is needed. This tool is mainly used by our IT department as they are the main users of the tool, everyone else is just the recipient of the help ConnectWise provides.
November 15, 2018
5 Stars for ConnectWise Control
We use it to connect to client PCs which allows us to access equipment that may need servicing.
November 15, 2018
Why you need ConnectWise Control
I am an IT consultant and use ConnectWise Control as my exclusive remote control software.
November 15, 2018
Connects Wisely and Quickly
ConnectWise is being used exclusively in our IT department. It is especially helpful for our remote users who work from home or hotels.
November 15, 2018
Screen Connect does what you need it to
[It's] Used by the entire IT department to help resolve issues by connecting to users to see what they see and also take control of user's PC to resolve the issue.
November 12, 2018
ConnectWise Control is the best and easiest remote control software.
We currently use ConnectWise Control to support end users inside and outside of the company walls. It helps us provide quick and easy support to a wide range of users of different experience levels.