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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.484%
Reviewer Pros & Cons
Pricing
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
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Product Details
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
Attribute Ratings
Reviews
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November 09, 2018
ConnectWise Control is Awesome
ConnectWise Control allows me to manage a large number of computers in my organization from a central office. I have unattended access installed on around 50 machines and create several ad-hoc sessions per day. We have 10 offices in my company and 90% of the little problems that pop up on a daily basis I am able to address remotely without the need to drive to my other locations. This is a huge time and resource saver for me.
November 06, 2018
Save money, and get a better product!
We used LogMeIn Rescue for a decade. With its price of $130/month, I decided to take a look at what alternatives were available. ConnectWise Control was the best solution to fit our needs. The ability to white label the domain was awesome and assured customers it was only our company that is granted access to their computer.
November 06, 2018
Powerful and very useful!
It's used daily in both my personal work/projects and professional as well. I also use it for my clients via both my server and some of their own installations. It helps give collaboration screen to screen as well as support. Very dynamic use allowing speedy and clean file transfers and many other features, such as messaging.
November 06, 2018
Great Remote Access Product.
We used ConnectWise for helpdesk support for our customers who do not have SLA with us. In addition, we use ConnectWise as back up remote access to our RMM.
November 06, 2018
ConnectWise Control (formerly ScreenConnect) Review
We use ConnectWise Control on our day to day customer and user support. It helps us support our users around the world.
November 06, 2018
A simple and affordable remote management solution
ConnectWise Control provides our technology department with the management solutions for our district's Windows client computers. It gives us the ability to jump on mid-session, without interrupting the active user with remote desktop, so we can provide quick remote support to clients across our school district. Client computers might fall under the responsibility of multiple technicians for different reasons and the LDAP authentication makes it easy to make sure that technicians have access to the correct machines. If any of our staff are off premises/traveling for something like professional development ConnectWise Control allows us to still provide quality remote support without any extra headaches.
Connectwise Control is used many times a day to repair issues on client computers and assist users with problems they have on their PCs. We also administer it for our clients that need remote access to their own PCs. It makes it extremely quick to address problems without the cumbersome issues introduced by competing products we have used in the past.
November 06, 2018
Great value for an IT provider
Computer Rescue Incorporated is a MSP using ConnectWise Control primarily for remote access and secondarily for monitoring. It replaced another product of ten years which became exorbitant.
November 06, 2018
Remote Workstation Management for Multiple Buildings
I use ConnectWise Control's Remote Agent to manage 70 workstations across our four warehouses in Canada. This allows me to troubleshoot problems faster and feels as if I was physically there.
November 06, 2018
Low Profile yet powerful - The future of remote support
Our business is a multi-site business, with field workers using tablets and laptops with remote access. It is sometimes difficult to get onto each field or to each site to support their IT. ConnectWise Control allows me to effortlessly manage all devices in our business and offer remote support regardless of if I am in the office or working remotely.
November 05, 2018
ScreenConnect, the solution to the TeamViewer problem!
We have ScreenConnect through our support organization, Educational Service Unit 6. As far as I am aware it is used across the whole organization. We are able to connect to every single platform we need to support that we cannot reach with Apple Remote Desktop. We can access Windows Desktops/Servers; we can access Linux boxes. It connects to everything!
October 30, 2018
Great product for years
We use it for providing IT support to all subcompanies. Managing to solve their daily issues and monitor any potential network problems.
October 30, 2018
Drop the other software and use Screenconnect
We use this software to connect remotely with our equipment in the field. It is fast and dependable, it always works, and the interface customization to your business is amazing. I can't say enough good things about this software and its features.
October 30, 2018
Great Product that has saved us countless hours.
We use ConnectWise to guide our new clients on how our system works. Also, we use the software to trouble shoot problems our clients are facing. It was an easy process to get started with ConnectWise. It only took me about an hour to get all our support reps set up and ready to help our clients.
October 30, 2018
Affordable and reliable. It just works!
We use it to remotely assist students, faculty, and cooperating teachers with our online assessment system.
October 30, 2018
ScreenConnect - what the other remote management software providers should measure up to
We are a 24x7 support organisation, so ScreenConnect is being used by the whole organization. Due to the speed of deployment, we are able to provide customers with world-class support.
October 30, 2018
Fantastic product
The whole organisation uses this to connect to our clients. The connection is simple and it works brilliantly.
October 30, 2018
It was a wise decision for me
We use it for remote access. It is being used by the IT dept. for the whole organization—for the users who are not on site all the time, at remote offices or locations or on the road. It makes it quick and easy to access user computers; we can help them better, faster, easier.
October 29, 2018
Excellent emerging software with a bright future
We use it as a remote support solution for our help desk. We implemented it to replace LogMeIn Rescue.
October 29, 2018
Remote connection make easy
ConnectWise Control is used as a medium to connect with our clients to demonstrate our product, and to help them understand the product and use it. It is a very simple product, and it's easy to connect with the client's computer. It has a lot of useful features and resources to help you connect to a remote desktop or laptop; you just need to log in. It is secured.
October 29, 2018
Love and Hate Relationships Dealing with Remote Software
We use ConnectWise Control to connect with our clients for remote work and to assist them with their IT needs. It allows us to connect when a client is a "possible" prospect or if our other RMM agent has failed.
October 29, 2018
Wising up with ConnectWise Control
We currently use ConnectWise Control within our own department. It is used to help our remote users with various computer issues and maintenance. It's outstanding in the various ways it is able to connect to our end users and the ease of use they have when connecting with us during sessions.
October 29, 2018
ConnectWise Control for remote computer support
We use Connectwise Control to assist users who are offsite and need assistance with their computer and/or software. It is especially helpful when the user is having trouble connecting to the company VPN and thus there is not another easy way for IT to access their computer.
October 22, 2018
Reliable & Affordable Remote Access!
We use Connectwise Control for remote access to manage endpoints in our environment. We have a few locations without dedicated IT staff and having a reliable solution to access those computers has been transformational.
October 19, 2018
ScreenConnect has made a positive difference, we love it.
We use ScreenConnect in the support department, for two purposes - troubleshooting and training. It allows us to speed up the process of troubleshooting when clients call in to the support line with problems or questions that can't easily be answered without seeing what they're actually doing. From a training perspective, it's a useful tool when delivering remote training, as it allows our staff to clearly and easily demonstrate elements of the system without having to spend too long in dry descriptions.