ConnectWise Control

ConnectWise Control
Formerly ScreenConnect

Top Rated
About TrustRadius Scoring
Score 8.7 out of 100
Top Rated
ConnectWise Control

Overview

Recent Reviews

Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (584)
    9.5
    95%
  • Over-the-Internet remote session (590)
    9.4
    94%
  • Remote management of servers & workstations (506)
    9.3
    93%
  • File transfer (557)
    8.4
    84%

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of ConnectWise Control, and make your voice heard!

Pricing

View all pricing
N/A
Unavailable

What is ConnectWise Control?

ConnectWise Control is a remote support, access, and meeting solution. With ConnectWise Control, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.connectwise.com/software/co…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

9 people want pricing too

Alternatives Pricing

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

What is VNC Connect?

VNC® Connect is presented as a secure, simple remote desktop solution. It enables users to remotely access and control their devices wherever they are in the world, whenever they need to. VNC® Connect covers a wide range of remote access use cases with a single subscription, from remote working to…

Features Scorecard

Remote Administration

8.3
83%

Product Details

What is ConnectWise Control?

ConnectWise Control, formerly ScreenConnect, is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings. The vendor’s value proposition is that their solution is fast, reliable and includes the same features as competing remote control solutions.

ConnectWise Control Screenshots

Screenshot of The guest page, where end-users enter a code to join a session with a technicianScreenshot of Connecting from a Windows machine to a macOS machineScreenshot of The Extension Marketplace, where administrators can install and configure new features and integrationsScreenshot of The Access view of the Host page, where a technician can connect to unattended machinesScreenshot of The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used filesScreenshot of Run a command directly from the Host page without connecting to the machineScreenshot of Run small scripts and other tools on a remote device from your personal or shared toolbox.Screenshot of ConnectWise Control supports Linux distributions.

ConnectWise Control Video

ConnectWise Control Integrations

ConnectWise Control Competitors

ConnectWise Control Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

ConnectWise Control is a remote support, access, and meeting solution. With ConnectWise Control, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

TeamViewer, GoToAssist, and BeyondTrust Remote Support are common alternatives for ConnectWise Control.

Reviewers rate Screen sharing highest, with a score of 9.5.

The most common users of ConnectWise Control are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Comparisons

View all alternatives

Reviews

(1-25 of 614)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • The ability to execute commands from the Control console is very effective.
  • Sessions have settings to reduce the resolution for times when bandwidth is at a premium. You can manually reduce the data for the session this way.
  • A URL and a 5 digit access code are all that are need to initiate a session for an end user. It is very user-friendly.
  • When initiating a session, an end user needs approve the download of the agent, approve User Account Control access, and to click to open the client. A streamlined process would be preferred.
  • The technician must click a box at the top of the interface to chat with end-user. This would be better as a constant sidecar to the interface screen.
  • The tools for the session are all at the top of the interface. It would be better if they were at the bottom like a taskbar.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Remote Control sessions start quickly.
  • Agent installations are lightweight and quick to complete.
  • On premise server updates are very quick to complete, typically in less than 10 minutes.
  • Ad hoc support sessions are intuitive and easy to start.
  • With all ConnectWise products, support is lacking.
  • File transfers cannot be completed without starting a remote control session.
  • On-premise server updates must be completed very frequently.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • lag free remote control of users computers
  • communicating with users during remote control session
  • file transfers during remote sessions
  • the remote control task bar bugs out more than it should
  • when doing a remote session from the support tab, only some times it prompts for adminstrator access when this access is needed. most of the time it just just black screen when UAC input is required.
  • it does not scale well when more than 2 monitors are involved in a remote session
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Small download and CPU/Memory footprint makes ConnectWise Control stand out.
  • You do NOT need to use the rest of the ConnectWise suite of products to use ConnectWise Control
  • There are a lot of very smart options that make the program easy to use for IT, support professionals.
  • Honestly, there's not much criticism I can throw at ConnectWise Control.
  • They update their client a lot, so seeing that your client is out of date often can be off-putting... but a super minor issue because they're ACTUALLY updating things!
Score 5 out of 10
Vetted Review
Verified User
Review Source
  • Faster than competition
  • Remote control app was ahead of competition
  • Ability to connect to unattended computers
  • Ability to have more than 1 support user log into a computer at one time
  • Training was difficult
  • Software crashes
  • Support take too long
Cameron Rainey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Quick remote connections
  • High uptime when connected to clients
  • File movement from our machines to theirs
  • Update the UI for an easier experience
  • Give access to background command prompt once logged into the PC
  • Easier monitor navigation
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Connects to remote unattended computers
  • Allows sound and microphone to be mapped to the technician's computer
  • Scales the screen well
  • A little bit of a bandwidth hog
  • More granularity in permissions for different users
  • Some problems connecting if the network was down when computer restarts
Ian Hansen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Image Quality
  • Multiscreen Functionality
  • Security/2-Factor Authentication
  • Groups and Filtering
  • File Transfer
  • The logic needed for the filters is a bit confusing. Extra use documentation would be nice.
  • The security settings under account creation is a little old and counterintuitive.
  • Support documentation seems like it could use more depth.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Share screen, files, chats between users
  • Easy and automatics agent deployment
  • Reconnection if the session reboot
  • Assigned station to specific user
  • Allow access to PC console session
  • Secure access with 2 factors authentication
  • Single pane of glass for administrative
  • Agent backward version is not support
  • Did not have single sign on to assign desktop
  • User profile and Active Directory GPO imbedded would be nice
Adam Friedli | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
  • The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
  • The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
  • I recall the integration with Automate was pretty good. However, I ran into some issues trying to fix a connection issue back to the Control environment. I felt the interface for working with they integration connection could be easier to work with.
  • There should other recovery options if the multi-factor method is lost or breaks. As long as you have multiple admin accounts, this shouldn't be an issue. And I believe support can help with recovery as well. I just know most services let you use a recovery phone or email to get around that. Maybe this has been changed or I missed something as well.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • The Remote Terminal feature was amazing, it gave us the ability to remotely run scripts and find info we needed without interrupting the user.
  • The responsiveness of the remote console is quick and helps in troubleshooting.
  • Deployment on Mac and Linux works, but it is not as fluid and easily done as Windows.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Provides reliable, secure connection to control remote computers.
  • Allows for both "permanent" connections for regular clients, as well as short-term, on-demand connections for one-off clients.
  • It's a very affordable solution for a small IT support business like mine.
  • While ConnectWise Control has an app to allow me to use it from my Android phone, the app is somewhat difficult to use. Part of the problem is just that it's not easy to control a desktop computer from a small phone screen. There is certainly room for improvement here.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Access is through a small app that can be pre-installed on company machines, so the user does not need to interact at all other than to request support in the first place. The ability to connect without requiring user input is huge.
  • Connecting to a machine for the first time when you do not have access installed is a simple process and the easiest one I've found so far for users to do.
  • I can see UAC prompts.
  • Organizing connected machines is very easy.
  • Removing decommissioned machines could be more intuitive.
  • Settings per organizational unit would be good too. If they are there I still need to find them.
  • The ability to choose different color schemes.
Marc Bressman | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
  • Multiple uses (support, meetings, remote access)
  • Support from developers has become very problematic and poor since they were acquired by ConnectWise.
  • Numerous issues with more recent versions of products (and updating to more recent versions) - ever since the ConnectWise acquisition (with not many useful features in more recent versions).
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Screen sharing is particularly good, even with multi-monitor systems where you can see all screens scaled or choose a specific screen to look at.
  • Messaging is built in so you communicate with an end-user quite easily when needed.
  • The connections tend to be pretty robust and seem to work well over low bandwidth, we have a few offices in India and sometimes the connection between India and UK can be a little poor but that doesn't present an issue for ConnectWise.
  • Clipboard sharing can be a little hit and miss, though there is an additional file-sharing function.
Rob Rotundo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Quickly connects to customer computers without too much trouble from the customer's end.
  • Allows us to control UAC.
  • Allows us to transfer files and remotely reboot and reconnect to their machines without having to start the process over.
  • Sometimes getting control over UAC is cumbersome.
  • Random issues connecting to macs.
  • File transfer could be easier.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • The connections are reliable and smooth.
  • Transferring and receiving files from remote computers is straightforward and typically works perfectly.
  • Running commands from the dashboard without needing to connect to an end-user machine means we can easily run one-off commands without impacting workflows!
  • The access side of Screen Connect doesn't organize computers very well, you can give them essentially a tag or create groups based on SQL-like expressions, but it's a bit awkward, I'm not sure what the best way to improve that would be. Perhaps adding another tab that automatically sorts them by domain or IP range?
  • The remote computer HAS to have a monitor attached or the connection will display a black screen, generally, this isn't an issue but it means that you cannot remotely administer headless servers very well.
  • By default when you connect to a remote machine it throws all of your printers on that machine, some programs (particularly older ones) don't like that. If we could choose just one printer to send to (or none) when we want (like a button in the toolbar to send printers) that would solve that issue. Currently, the only way to fix this is to disable sending printers entirely
  • The licenses are locked using some form of a per-machine link, so if you have one license as we do and accidentally leave a connection on when you head out of the office you can not use Connectwise until you manage to close that connection. I've limited connections to two hours to automatically end them but this is still a real problem. There should be some way to end a connection from the dashboard to free up licenses.
  • The toolbox is a bit awkward and doesn't seem to work well, but that might be me not doing something right