ConnectWise Control Reviews

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1052 Ratings
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Score 8.6 out of 100

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Reviews (1-25 of 614)

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April 29, 2021
Eric Milles | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The ability to execute commands from the Control console is very effective.
  • Sessions have settings to reduce the resolution for times when bandwidth is at a premium. You can manually reduce the data for the session this way.
  • A URL and a 5 digit access code are all that are need to initiate a session for an end user. It is very user-friendly.
  • When initiating a session, an end user needs approve the download of the agent, approve User Account Control access, and to click to open the client. A streamlined process would be preferred.
  • The technician must click a box at the top of the interface to chat with end-user. This would be better as a constant sidecar to the interface screen.
  • The tools for the session are all at the top of the interface. It would be better if they were at the bottom like a taskbar.
Read Eric Milles's full review
April 14, 2021
Adam Friedli | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
  • The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
  • The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
  • I recall the integration with Automate was pretty good. However, I ran into some issues trying to fix a connection issue back to the Control environment. I felt the interface for working with they integration connection could be easier to work with.
  • There should other recovery options if the multi-factor method is lost or breaks. As long as you have multiple admin accounts, this shouldn't be an issue. And I believe support can help with recovery as well. I just know most services let you use a recovery phone or email to get around that. Maybe this has been changed or I missed something as well.
Read Adam Friedli's full review
May 02, 2021
Sam Livermore, MCP, iTIL | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy to use for end users
  • Flexibility of connection type: CODE, Email, etc.
  • Stable application, no issues after 6 years
  • UI is a little outdated
  • Provide automatic connection without user intervention
  • Better branding options
Read Sam Livermore, MCP, iTIL's full review
April 15, 2021
Ian Hansen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Image Quality
  • Multiscreen Functionality
  • Security/2-Factor Authentication
  • Groups and Filtering
  • File Transfer
  • The logic needed for the filters is a bit confusing. Extra use documentation would be nice.
  • The security settings under account creation is a little old and counterintuitive.
  • Support documentation seems like it could use more depth.
Read Ian Hansen's full review
April 14, 2021
Truc Vo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Share screen, files, chats between users
  • Easy and automatics agent deployment
  • Reconnection if the session reboot
  • Assigned station to specific user
  • Allow access to PC console session
  • Secure access with 2 factors authentication
  • Single pane of glass for administrative
  • Agent backward version is not support
  • Did not have single sign on to assign desktop
  • User profile and Active Directory GPO imbedded would be nice
Read Truc Vo's full review
April 14, 2021
Miguel Garcia | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • lag free remote control of users computers
  • communicating with users during remote control session
  • file transfers during remote sessions
  • the remote control task bar bugs out more than it should
  • when doing a remote session from the support tab, only some times it prompts for adminstrator access when this access is needed. most of the time it just just black screen when UAC input is required.
  • it does not scale well when more than 2 monitors are involved in a remote session
Read Miguel Garcia's full review
April 13, 2021
Evan Kent | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Connects easily
  • Low Internet speeds on both sides still allow great connection
  • Secure Connection when working
  • Multiple OS supported
  • It doesn't appear to work with Chrome OS
  • No iOS support
  • No Android Support
Read Evan Kent's full review
April 16, 2021
Cameron Rainey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Quick remote connections
  • High uptime when connected to clients
  • File movement from our machines to theirs
  • Update the UI for an easier experience
  • Give access to background command prompt once logged into the PC
  • Easier monitor navigation
Read Cameron Rainey's full review
April 27, 2021
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Remote Control sessions start quickly.
  • Agent installations are lightweight and quick to complete.
  • On premise server updates are very quick to complete, typically in less than 10 minutes.
  • Ad hoc support sessions are intuitive and easy to start.
  • With all ConnectWise products, support is lacking.
  • File transfers cannot be completed without starting a remote control session.
  • On-premise server updates must be completed very frequently.
Read this authenticated review
April 16, 2021
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Connects to remote unattended computers
  • Allows sound and microphone to be mapped to the technician's computer
  • Scales the screen well
  • A little bit of a bandwidth hog
  • More granularity in permissions for different users
  • Some problems connecting if the network was down when computer restarts
Read this authenticated review
April 13, 2021
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The Remote Terminal feature was amazing, it gave us the ability to remotely run scripts and find info we needed without interrupting the user.
  • The responsiveness of the remote console is quick and helps in troubleshooting.
  • Deployment on Mac and Linux works, but it is not as fluid and easily done as Windows.
Read this authenticated review
May 26, 2020
Sudhashen Naicker | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • No fuss - just works
  • Easy access
  • East setup of sessions
  • Security
  • I always seem to have an issue with upgrading - its not smooth. Eventually resolves itself
  • Chrome client was reported in January. Only fixed in May - about 3,5 months! Really Connectwise?
Read Sudhashen Naicker's full review
April 24, 2020
Richard Hogan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Provides reliable, secure connection to control remote computers.
  • Allows for both "permanent" connections for regular clients, as well as short-term, on-demand connections for one-off clients.
  • It's a very affordable solution for a small IT support business like mine.
  • While ConnectWise Control has an app to allow me to use it from my Android phone, the app is somewhat difficult to use. Part of the problem is just that it's not easy to control a desktop computer from a small phone screen. There is certainly room for improvement here.
Read Richard Hogan's full review
February 11, 2020
Josh Ryan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Access is through a small app that can be pre-installed on company machines, so the user does not need to interact at all other than to request support in the first place. The ability to connect without requiring user input is huge.
  • Connecting to a machine for the first time when you do not have access installed is a simple process and the easiest one I've found so far for users to do.
  • I can see UAC prompts.
  • Organizing connected machines is very easy.
  • Removing decommissioned machines could be more intuitive.
  • Settings per organizational unit would be good too. If they are there I still need to find them.
  • The ability to choose different color schemes.
Read Josh Ryan's full review
December 30, 2019
Marc Bressman | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Multiple uses (support, meetings, remote access)
  • Support from developers has become very problematic and poor since they were acquired by ConnectWise.
  • Numerous issues with more recent versions of products (and updating to more recent versions) - ever since the ConnectWise acquisition (with not many useful features in more recent versions).
Read Marc Bressman's full review
May 20, 2019
Andrew Haskell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The remote session is often very low latency, and there have never been noticeable issues in the connection quality for our staff.
  • Installation is a breeze for remote clients. And for those that need a little help, being able to convert on-demand sessions into permanent ones is a major plus
  • The file sharing just plain works. I've used several competitors that haven't quite lived up to this so having a seamless solution is quite nice
  • Multi-monitor support is perfect!
  • I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
  • The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
  • Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
Read Andrew Haskell's full review
September 06, 2019
Ryan Timmons | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The connections are reliable and smooth.
  • Transferring and receiving files from remote computers is straightforward and typically works perfectly.
  • Running commands from the dashboard without needing to connect to an end-user machine means we can easily run one-off commands without impacting workflows!
  • The access side of Screen Connect doesn't organize computers very well, you can give them essentially a tag or create groups based on SQL-like expressions, but it's a bit awkward, I'm not sure what the best way to improve that would be. Perhaps adding another tab that automatically sorts them by domain or IP range?
  • The remote computer HAS to have a monitor attached or the connection will display a black screen, generally, this isn't an issue but it means that you cannot remotely administer headless servers very well.
  • By default when you connect to a remote machine it throws all of your printers on that machine, some programs (particularly older ones) don't like that. If we could choose just one printer to send to (or none) when we want (like a button in the toolbar to send printers) that would solve that issue. Currently, the only way to fix this is to disable sending printers entirely
  • The licenses are locked using some form of a per-machine link, so if you have one license as we do and accidentally leave a connection on when you head out of the office you can not use Connectwise until you manage to close that connection. I've limited connections to two hours to automatically end them but this is still a real problem. There should be some way to end a connection from the dashboard to free up licenses.
  • The toolbox is a bit awkward and doesn't seem to work well, but that might be me not doing something right
Read Ryan Timmons's full review
June 19, 2019
Charlie Stamp | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Sharing sessions with other techs.
  • Cross-platform support.
  • Connection logging.
  • Hostpass is awesome.
  • Java, but there are only so many ways to provide cross-platform without driving up the cost.
  • No recorded session for hosted version.
Read Charlie Stamp's full review
June 19, 2019
Ronald Kent | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • It is easy to access my office computer remotely.
  • Connection is quick.
  • Graphics are easy to read.
  • While the graphics are easy to read, both screens appear on my remote notebook.
  • Having two screens rather than one makes it difficult to read (small print).
  • It would be nice to be able to switch from one screen to another with a full-screen readout on the remote notebook.
Read Ronald Kent's full review

Feature Scorecard Summary

Screen sharing (584)
9.6
File transfer (557)
8.6
Instant message (491)
8.6
Secure remote access with Smart Card authentication (74)
9.4
Access to sleeping/powered-off computers (302)
7.1
Over-the-Internet remote session (589)
9.5
Initiate remote control from mobile (380)
7.3
Remote management of servers & workstations (506)
9.6
Remote Active Directory® management (167)
9.6
Centralized management dashboard (469)
9.1
Session record (308)
8.4
Annotations (257)
8.3
Monitoring and Alerts (180)
8.2
Multi-platform remote control (390)
8.9

What is ConnectWise Control?

ConnectWise Control, formerly ScreenConnect, is a remote support, access and meeting solution. With this solution, you can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings. The vendor’s value proposition is that their solution is fast, reliable and includes the same features as competing remote control solutions.

ConnectWise Control Screenshots

ConnectWise Control Video

ConnectWise Control Demo

ConnectWise Control Integrations

ConnectWise Control Competitors

TeamViewer, GoToAssist Remote Support, BeyondTrust Remote Support (Formerely Bomgar Remote Support)

ConnectWise Control Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
One$24per month
Standard$42per month
Premium$54per month

ConnectWise Control Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:No

Frequently Asked Questions

What is ConnectWise Control?

ConnectWise Control is a remote support, access, and meeting solution. With ConnectWise Control, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

What is ConnectWise Control's best feature?

Reviewers rate Screen sharing and Remote management of servers & workstations and Remote Active Directory® management highest, with a score of 9.6.

Who uses ConnectWise Control?

The most common users of ConnectWise Control are from Small Businesses and the Information Technology & Services industry.