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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
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Pricing
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
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Product Details
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
Attribute Ratings
Reviews
(1-19 of 19)Companies can't remove reviews or game the system. Here's why
July 23, 2021
ConnectWise Control Puts You in the Driver's Seat
I was not involved in the process.
I am not sure there is much I would change.
June 07, 2019
ConnectWise Review
I would have the same outcome as iI really like the product.
May 28, 2019
A simple way to a complicated job
I rarely ever regret anything, I commit.
April 22, 2019
ScreeConnect has saved us a lot of time and has allowed us to work smarter and not harder
no changes
April 05, 2019
A Happy Decision
I wouldn't change my selection process at all. I would use the trial period as I did the first time. It gave me the time to ensure I had chosen a suitable solution. I was also able to get feedback from the various stakeholders and ensure there was a genuine interest in using ConnectWise Control.
December 07, 2018
ConnectWise Control gives you the control you need.
I would not. I used it for personal use to manage my family. Glad they offered a free version.
December 01, 2018
ConnectWise is a Good Tool for Support
I would not change a thing.
November 05, 2018
ScreenConnect, the solution to the TeamViewer problem!
We would not be changing our evaluation process due to the fact that this software is provided to us as part of a yearly fee we already pay.
October 19, 2018
ScreenConnect has made a positive difference, we love it.
Honestly I don't think we would. I'm happy with the process we went through, and the solution we hit on in the end.
November 20, 2017
Save Time & Money with Quick Hassle Free Connection
grouping customers is not user friendly. the new interface does not remember previpus custom machine name and i have to rtetyype tyhe whole name again if i just wanbt to edit
October 23, 2017
How ScreenConnect saved my business!
Look outside of my current relationships (AVG, TeamViewer, etc.) first. Take a fresh look upon launching my investigation.
I first talked to my AVG partners to investigate AVG Managed Workplace - I call the Grand Dame of IT management. It offers a complex and comprehensive suite of tools that includes antivirus. AVG Antivirus is an excellent and affordable product (of which I am a reseller). After a webinar and much deliberation they pound me with the price tag $7200 for 250 machines. "ya gotta be kidding?" - so much for affordable.
I downloaded some freebee/cheapo stuff AeroAdmin - that just got me a bunch of spam and some confusing conversations with what sounded like an Eastern European based call center/garage. Then came the phising calls and text messages (still dealing with that). You have to have a
TeamViewer (my partners liked). They were offering a $500 deal for 3 users. But after some investigating I come to find their paid for stuff is similar to the free stuff - with machine codes everywhere, not to mention managing username/passwords. Pass on that. However, to be fair I did not create an account and trial. But the basic breakdown on their web site? Nope.
I first talked to my AVG partners to investigate AVG Managed Workplace - I call the Grand Dame of IT management. It offers a complex and comprehensive suite of tools that includes antivirus. AVG Antivirus is an excellent and affordable product (of which I am a reseller). After a webinar and much deliberation they pound me with the price tag $7200 for 250 machines. "ya gotta be kidding?" - so much for affordable.
I downloaded some freebee/cheapo stuff AeroAdmin - that just got me a bunch of spam and some confusing conversations with what sounded like an Eastern European based call center/garage. Then came the phising calls and text messages (still dealing with that). You have to have a
TeamViewer (my partners liked). They were offering a $500 deal for 3 users. But after some investigating I come to find their paid for stuff is similar to the free stuff - with machine codes everywhere, not to mention managing username/passwords. Pass on that. However, to be fair I did not create an account and trial. But the basic breakdown on their web site? Nope.
October 10, 2017
Solid product at a solid price
Pretty happy with our evaluation and selection process.
September 26, 2017
ScreenConnect Works
would do the same
July 04, 2017
ScreenConnect all the way!!
Wouldn't change a thing
No need to change
If I were to do this again there currently isn't anything different that I would do in my evaluation and selection process. ScreenConnect were very reasonable in their trial period and when I wasn't able to complete all of my testing during the evaluation a simple email to my sales rep got it extended for another set time.
March 11, 2017
ScreenConnect savings without compromise.
I remember before deciding on ScreenConnect, looking over other software packages I wish I would have started with ScreenConnect first. I will admit it was budget that pushed a decision but the software delivers value beyond value.
February 15, 2017
ScreenConnect to inspect and correct is perfect.
I am not sure that I would have changed my process for selecting ScreenConnect. I researched what others were using and the pros and cons from potential providers and after narrowing it down to GoToAssist and ScreenConnect, I contacted each for the best price they could offer. Both gave me quotes and ScreenConnect was considerably less.