ConnectWise Control

ConnectWise Control
Formerly ScreenConnect

Top Rated
About TrustRadius Scoring
Score 8.7 out of 100
Top Rated
ConnectWise Control

Overview

Recent Reviews

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (584)
    9.5
    95%
  • Over-the-Internet remote session (590)
    9.4
    94%
  • Remote management of servers & workstations (506)
    9.3
    93%
  • File transfer (557)
    8.4
    84%

Video Reviews

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Pricing

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What is ConnectWise Control?

ConnectWise Control is a remote support, access, and meeting solution. With ConnectWise Control, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.connectwise.com/software/co…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

What is VNC Connect?

VNC® Connect is presented as a secure, simple remote desktop solution. It enables users to remotely access and control their devices wherever they are in the world, whenever they need to. VNC® Connect covers a wide range of remote access use cases with a single subscription, from remote working to…

Features Scorecard

Remote Administration

8.3
83%

Product Details

What is ConnectWise Control?

ConnectWise Control, formerly ScreenConnect, is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings. The vendor’s value proposition is that their solution is fast, reliable and includes the same features as competing remote control solutions.

ConnectWise Control Screenshots

Screenshot of The guest page, where end-users enter a code to join a session with a technicianScreenshot of Connecting from a Windows machine to a macOS machineScreenshot of The Extension Marketplace, where administrators can install and configure new features and integrationsScreenshot of The Access view of the Host page, where a technician can connect to unattended machinesScreenshot of The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used filesScreenshot of Run a command directly from the Host page without connecting to the machineScreenshot of Run small scripts and other tools on a remote device from your personal or shared toolbox.Screenshot of ConnectWise Control supports Linux distributions.

ConnectWise Control Video

ConnectWise Control Integrations

ConnectWise Control Competitors

ConnectWise Control Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

ConnectWise Control is a remote support, access, and meeting solution. With ConnectWise Control, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

TeamViewer, GoToAssist, and BeyondTrust Remote Support are common alternatives for ConnectWise Control.

Reviewers rate Screen sharing highest, with a score of 9.5.

The most common users of ConnectWise Control are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Comparisons

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Reviews

(1-25 of 64)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
Support is available and good but is slow at times. Our only disappointment with the product is that support can sometimes take a day or two to get back to you. That speed does not scale for fast paces MSPs that are a 24x7 operation. Support is not frequently needed but is a frustration when it is.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Unfortunately, support is the one area where ConnectWise Control is severely lacking. Since the ConnectWise company was sold a few years ago and staffing has been reduced, there is a noticeable decline in the quality of support we receive for the product. The folks that answer questions seem to simply search the product documentation and provide answers we have already tried. In almost every case, we end up figuring how to fix the product ourselves.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I haven't had to call into their support yet, so I'm looking at that as a positive thing. Their documentation is great and they actually update their software. If you're looking for something that will take care of itself, you can hook yourself into the cloud instance of ConnectWise Control which auto-maintains itself.
Score 5 out of 10
Vetted Review
Verified User
Review Source
If there was an issue, it would take a long time before it was resolved. Even big issues that would affect a lot of their customers e.g. chrome issues. I feel like this is the same across all ConnectWise products however and something you get used to.
Sam Livermore, MCP, iTIL | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I have only needed to contact their support a few times, and every time they were knowledgeable, friendly and quick to offer a solution. The response was quick and we were always able to get the issue resolved. For having this app for so long, and only needing to call them a few times, tells a lot on how stable the application really is.
Score 10 out of 10
Vetted Review
Verified User
Review Source
The software does exactly what we need it to do. I haven't used any other product that is as easy to install and can support remote unattended computers. It allows us to transfer files, run scripts, and make sure these computers are patched.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We [rarely] call the technical support but their response is reasonable. Usually, we have the response back within hour. The technician seem know their base. If issue can not be solved quickly, ticket will be escalate to different support level. Patches and security update also notify regularly. We usually don't run all the update if that does not cover for any security issue or bug that need to fix.
Adam Friedli | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Every time we contacted support, the experience was great and they were very helpful. Sometimes, the wait times were longer. This was unfortunate, but submitting tickets always worked for things that weren't as immediate. We just queued in chat support and worked on other items while we waited. The quality of support was never an issue though.
Rob Rotundo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It's a good tool and integrates with ConnectWise Manage. Nice control all in one spot. I'd like to see a little easier control and admin access, and some possible integration with controlling mobile devices easier, but overall this is a good product and we'll continue to use it unless something significantly better comes along.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Every since we switched over to screen connect, it's improved our support response and resolution time, and saved us an amazing amount of money compared to our previous solution. I enjoy it so much I've even adopted the personal version for home use. When your the family tech guy everyone seem to call, and ScreenConnect couldn't make it easier for everyone involved.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Its been years since I have contacted their support, I think they were pretty over worked then. The only time I had to contact them recently was for an account billing type update and while I did talk to support it was resolved in a day.
Bill Artinger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Easy to get ahold of them. Quick answers, none of the "beating around the bush"
Very high uptime & availability. In 2 years only twice has there been an outage, and it wasn't Screenconnect is was a service THEY rely upon
Very easy to get answers from dumb to complex
Support cares about fixing the issue or pointing you in the correct direction
Score 10 out of 10
Vetted Review
Verified User
Review Source
There are so many different options and utilities that you can use with ConnectWise Control. It's the perfect remote utility for a system administrator.