Skip to main content
TrustRadius
ConnectWise ScreenConnect

ConnectWise ScreenConnect

Overview

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Read more
Recent Reviews

TrustRadius Insights

ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
Continue reading
TrustRadius Insights
TrustRadius Insights
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (583)
    9.4
    94%
  • Over-the-Internet remote session (589)
    9.3
    93%
  • Remote management of servers & workstations (506)
    9.2
    92%
  • File transfer (556)
    8.5
    85%

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing
ConnectWise ScreenConnect

ConnectWise ScreenConnect

N/A
Unavailable

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

24 people also want pricing

Alternatives Pricing

TeamViewer

TeamViewer

$24.90
per month (billed annually)
What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

Avast Business Remote Control

Avast Business Remote Control

$499.99
per year
What is Avast Business Remote Control?

Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.

Return to navigation

Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.3
Avg 8.3
Return to navigation

Product Details

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

ConnectWise ScreenConnect Screenshots

Screenshot of The guest page, where end-users enter a code to join a session with a technicianScreenshot of Connecting from a Windows machine to a macOS machineScreenshot of The Extension Marketplace, where administrators can install and configure new features and integrationsScreenshot of The Access view of the Host page, where a technician can connect to unattended machinesScreenshot of The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used filesScreenshot of the Host page, where a command can be run directly without connecting to the machineScreenshot of the Toolbox, which can be personal or shared. It is used to run small scripts and other tools on a remote device.Screenshot of ConnectWise ScreenConnect supports Linux distributions.

ConnectWise ScreenConnect Video

ConnectWise ScreenConnect Integrations

ConnectWise ScreenConnect Competitors

ConnectWise ScreenConnect Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.

Reviewers rate Screen sharing highest, with a score of 9.4.

The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(1174)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.

ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.

Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.

ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.

Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.

ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.

Attribute Ratings

Reviews

(26-50 of 63)
Companies can't remove reviews or game the system. Here's why
December 14, 2017

ScreenConnect always works when I need it.

Verified User
Director in Information Technology
Computer Hardware Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
We use it on a daily basis for remote control and access to our clients. It perfectly suits our needs to existing customer connections and to easily get connected to first time customers with very little effort on their part and ours. We would recommend it to anyone looking for a remote control solution.
December 07, 2017

Why ScreenConnect is a Sound Choice for All Businesses

Bradley Jones | TrustRadius Reviewer
Bradley Jones
Co-Owner
Tech Wizard Solutions (Computer & Network Security, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
7
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself.
With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
December 04, 2017

ScreenConnect does exactly what the name says it will do!

CL
Craig Lockley
VP of IT & Innovation
Momentum Credit Union Ltd (Banking, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
Great product, use it daily with a second support staff. Would love to see this expanded with other systems such as Slack or other collaboration software where a user can easily share their screen, do a conference or access another users screen quickly and easily.
This isn't the most friendly for "non-techy" people when comparing to Slack's ScreenShare solution but it works very well with our use case scenarios.
November 14, 2017

ConnectWise is best value for the money

Verified User
Consultant in Other
Computer Software Company, 1-10 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
8
It is easy to learn and install. It was easy to use with various other PC's to connect to my machines and other machines. It was easy on the point and click to upload and download various files. Using it for support was easy to speak with the client on the phone while moving around on their machine with them watching and at times to blank the screen so that the end user didn't see code or all of what I was doing. It was also easy to share my screen to show others work that was done or showing a demonstration of work.

Overall, the software is easy to use and to get around to using. While I believe that there is another software package that does the same basic principles, however, the price difference is huge! The price is so much higher for the other that the differences fade away easily to me.

October 27, 2017

ConnectWise Connect is instrumental in our growing RMM business

Verified User
Team Lead in Professional Services
Information Technology and Services Company, 1-10 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
7
The new support site for ConnectWise Control is mostly adequate. But there was some in-depth information that I feel was present in the old (ScreenConnect) support portal, but is missing/hard-to-find in the new support portal. Hopefully as time passes, more information will be added and the layout will be improved.
October 23, 2017

How ScreenConnect saved my business!

Sam Segura | TrustRadius Reviewer
Sam Segura
IT Services
Independant Consultant (Information Technology and Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
8
I believe there should be a better site that has more detailed status of SC network and specific to the individual instance. A good example of an excellent support site is DuoCircle - their service can be better, but their support structure allows for a forum like conversation (with historical info).
October 12, 2017

ScreenConnect Saves Me from Burnout!

Betsy Sauther | TrustRadius Reviewer
Betsy Sauther
IT Support Coordinator
Rice Insurance, LLC. (Insurance, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
I have always gotten a great response from the company and help dealing with any small issues I have had. This has been the best purchase for my work. I need to be able to help people without trying to figure out the mode that I help them through. I find it very easy to connect with people and assist them very quickly with the software. It is a very stable and easy to use support software that I use many times every day.
September 28, 2017

Remote support delivered as-if you were there in person!

Kevin Staley | TrustRadius Reviewer
Kevin Staley
MIS Administrator
AC Controls Company, Inc. (Wholesale, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
8
We use this solution for on-demand remote support and a few persistent workstation connections. The ability to maneuver on the remote system is very smooth, and other abilities such as file transfers and chats are easy to perform. Also, the ability to reconnect after reboot is necessary for us and works well.
May 08, 2017

Helping out? Finally!

Verified User
Professional in Information Technology
Accounting Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
ScreenConnect has responsive support and they are very helpful. That said, the product has a few limitations and lags that can be tricky (changing server location, etc) that can't be as easily addressed. Overall, I still recommend screen connect and rate it as highly as the more expensive GoToAssist, primarily due to the price.
Return to navigation