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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.484%
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
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- Premium Consulting/Integration Services
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TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is SupremeViewer?
SupremeViewer is a lightweight Remote Desktop Access software with a free option, that allows to connect and control a computer from a remote location. It is used for variety of purposes, including: screen sharing, file transfer, and remote desktop control. The software consist of two parts:…
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
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(1-4 of 4)Companies can't remove reviews or game the system. Here's why
July 23, 2021
ConnectWise Control Puts You in the Driver's Seat
We often need to create an ad-hoc session with a device that is not under our management. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate.
- The ability to execute commands from the Control console is very effective.
- Sessions have settings to reduce the resolution for times when bandwidth is at a premium. You can manually reduce the data for the session this way.
- A URL and a 5 digit access code are all that are need to initiate a session for an end user. It is very user-friendly.
- When initiating a session, an end user needs approve the download of the agent, approve User Account Control access, and to click to open the client. A streamlined process would be preferred.
- The technician must click a box at the top of the interface to chat with end-user. This would be better as a constant sidecar to the interface screen.
- The tools for the session are all at the top of the interface. It would be better if they were at the bottom like a taskbar.
77.27272727272728%
7.7
- Regardless of our management of device, we can access it with end-user assistance.
- When integrated with ConnectWise Automate, it gives an amazingly, powerful remote management and support platform.
- It can be branded to marked your company.
- BeyondTrust Remote Support (Legacy)
We have used Beyond Trust occasionally for one of our White Label clients, but have found it is not as robust as ConnectWise Control. The seamless integration of Control with ConnectWise Automate makes it the best and most effective choice for our technical teams to deploy and manage our client machines.
70
As a Managed Service Provider, we often need access to machines that we don't yet directly manage. ConnectWise Control provides that access. We also need to troubleshoot offline machines occasionally. The link to smartphone camera feature helps us to see what the client sees, giving us visibility beyond the client's description of the machines activity.
2
Our internal systems administrator and his assistant support ConnectWise Control for us. They have extensive experience in working with this and similar products. It is low maintenance and requires occasional version updates, but little more.
- New client onboarding so that we can add our RMM agent to the divice.
- New seat additions to managed clients to add our RMM agent.
- Troubleshoot unmanaged machines for contracted clients.
- The newer feature that allows a SMS message to activate the clients smartphone camera so that we can view an offline machines behavior.
- We don't take advantage of the command line functionality of it.
No
- Price
- Product Features
- Product Usability
I was not involved in the decision making process. We have been using it for many years. I have checked boxes for the reasons why I know we keep it.
I was not involved in the process.
- Implemented in-house
- I was not part of the implementation team.
- no training
It is VERY intuitive. Minimal training needed.
I do not directly configure.
Some - we have done small customizations to the interface
We have added our company branding to the interface.
No - we have not done any custom code
None
We did not. We have alternate resources.
I personally do not engage in support issues with them. That is not my role.
- Establishing a connection with a client end point.
- Naviation
- Controls inside application.
- I really can't think of any.
Yes
It is a little awkward, do to the size of screen you have to work on from a mobile platform. Navigation is a very big challenge.
- ConnectWise Automate
They are cousin services and the integrations are easy to maintain and deploy.
- Not at this time
Not at this time.
- File import/export
- ETL tools
File transfer integrations and tools are fantastic!
Use it to it's full, robust potential.
I am not in sales. Unknown.
Use them.
No
- unknown
- no expectations
No
ScreenConnect is being used to access computers remotely by the IT department for remote support. Many of our users are not on the corporate VPN so access to their computers from any internet connection is the problem this software is helping with.
- Remote Access
- Dual Screens
- Adjustable for lower connection speeds.
- Customization features like GUI changes.
- Pricing is pretty high.
40%
4.0
- Makes it so I don't have to travel as much to job sites.
Selected ConnectWise Control because of the ability to easily deploy via an MSI or tarball.
3
IT support., Day to day remote supporting of basic computer troubleshooting.
1
Once the setup is in place it doesnt usually require a ton of day to day support. Some Linux systems require additional software downloaded to support them. But otherwise its fairly self sufficient.
- Saving time by not traveling to remote sites
- The ability to do a screen sharing conference
- Being able to auto deploy the software.
- The addition of phone support a few years back was a big plus , so oncall techs didn't have to carry around full laptops to reset a password.
- Expanding who can use it. Such as a lead accountant could train another remotely
Yes
Well yes and no, it expanded the support. We used and still use Windows Remote desktop and TightVNC, its best to have multiple options.
- Product Usability
- Prior Experience with the Product
Being familiar with it and not having to re-invent the wheel was a big push to purchase this.
I am not sure there is much I would change.
- Implemented in-house
No
Change management was a small part of the implementation and was well-handled
In our case we just added this as an additional tool, so people were able to continue what they were used to, but had this as an option. then eventually it became the preferred option.
- deploying to all machines, a few users computers had non IT sanctioned malware type programs that caught this software.
- training support people on how to use it.
- Self-taught
yes, I also referenced the forums so I could find some of the custom settings that I wanted to use.
I would start with the initial client configuration and fully get that set how you want before you start deploying.
No - there is no facility to customize the interface
No - the product does not support adding custom code
It would be nice if we could change some more logos and the client look more. There are a few limited things we can do. But its nice to be able to brand more than what is currently available.
No
Generally we do not need premium support. There really is very few vendors that we do purchase premium support from.
Yes
Yes I have reported a bug, The bug still seems to happen. Basically at random times machines will just not be able to connect to the server. I have verified all network and routing type connections.
The best support I got was when they rolled out the printer redirection options my company was one of the first ones to report an issue with the printers being left on client computers after a host connected. We were contacted within 3 hours by a rep about and they found a solution for us at the time.
- it is very easy to make a deployment package or a plain executable .
- its easy to search for a machine, by typing an IP or computer name or user name or windows version etc.
- Its also nice to see when a user is active on their computer so you can chat them and see if they are available.
- Changing the GUI around a lot gets cumbersome at times.
- getting the software installed remotely on Linux machines (ubuntu, Suse) can be time consuming.
- sending remote commands or shutcuts to the client computer can be a pain at times.
Yes
It works pretty well, however sometimes its difficult to use the mouse as my phone screen is only a 5.4 inch. Maybe a joy stick type function would work better or some other way as most applications require lots of mouse clicks to get to where you need to go .
- We have not tried integrating
- not at this time.
We have not integrated with anything or tried to.
It would be nice to integrate with Spiceworks that we use for Helpdesk.
pricing is non negotiable. Once Connectwise purchased screenconnect all of the pricing went up.
At least for me and our size, there was nothing they could do for us pricing wise.
Yes
Generally new releases get pushed out automatically. I havent seen any major impacts other than it seems every update a machine or two has to be manually updated as the software can't do it itself.
- They added better support for windows core servers.
- I am expecting for screenconnect to fully support windows core 2019 and hyper-v 2019
No
No
October 23, 2017
How ScreenConnect saved my business!
I run an IT business as an Independent Consultant - I service my own clients. I collaborate with another IT pros on machines spread across Dallas/FT Worth.
OS: Server 2012R2 / SBS2011 / 2008R2 / DietPi - Linux (phone systems, PBX management, music on hold players) Windows 7/8.1/10 Pro desktops. Little VMWare. Working from a single location, I need to be able to manage many machines remotely and at the same time.
Functions: Remote to the console, run commands on, get some hardware/software inventory data, some alerting on servers, chat with users. Cost must be low enough allow me to work my clients hourly.
OS: Server 2012R2 / SBS2011 / 2008R2 / DietPi - Linux (phone systems, PBX management, music on hold players) Windows 7/8.1/10 Pro desktops. Little VMWare. Working from a single location, I need to be able to manage many machines remotely and at the same time.
Functions: Remote to the console, run commands on, get some hardware/software inventory data, some alerting on servers, chat with users. Cost must be low enough allow me to work my clients hourly.
- Cost is low (fraction of LogMeIn and AVG Managed Workplace).
- I'm using a cloud account. Machine are listed and grouped - major plus.
- I like the email alerts of when a user sends me a chat message. They simply click on their ScreenConnect task tray and I get the email.
- Email alerts using flexible and comprehensive criteria. Alerts can be configured so that machines in specific groups will send an email to specific users.
- I can easily write scripts that can be run on multiple machines.
- User management is excellent. Giving me very comprehensive flexibility on what groups and functions users have. E.g. I have clients that may do some of their own IT work - I can limit access to specific machines. This lowers their costs and can still use me as an escalation to resolve more critical issues and projects.
- Storage of passwords for each machine is vital. Makes it quick to log back onto the same servers. Also, I often need to log back onto a machine as the same user - I simply ask them to type their password and can come back in off-hours to finish a job.
- Once the client is installed, I can start to manage it immediately - BIG PLUS. SC does not force you enter credentials unnecessarily.
- I'm still getting to know the Report Manager extension, from the Admin page. What I've learned, I like. However it does not have some clean inventory features. Or some other examples I can use. Inventory data is there since it does show up in the General tab when a machine is selected.
- Tools Manager. When I upload a tool (script) I can run it directly on the machine if the user is logged in or not. But behaves differently if the user is logged in. If logged in, it uses that user's security context. It needs to run behind the scenes w/o the user's knowledge and in an administrator's context.
- http://status.screenconnect.com/ - only tells me something I already know. If ScreenConnect is working, then I don't need to look at this page. If it's not working, just says it's not (I already know that). We need some more detail about current issues and past issues. If it were to have a history of what is happening then we can have something more to go back to our customers with.
- There was some maintenance being done on my SC cloud instance. I was not aware of that (at 5.45am granted). But still was in the dark and offline. I was looking on the Amazon Web service status pages (if the N. Virginia data center had an issue) to try to figure out what was happening. It came back online by 6.10am. But I ended taking the next hour or so working on the issue - reason is the tech working my trouble ticket was only told by his escalation "there was a glitch" on my instance. That was pretty worthless information to me. After some arm pulling he was able to get back to me - they were moving my instance to another server that was having some issues.
- We need a platform that has some more interaction with techs at different levels - very similar to how a forum would work. It would carry the ticket number and a history of the conversation happening. This way there is no misunderstanding.
- I appreciate very much how there is this mechanism to send feedback. No offense, but it would be a bit more productive if it did not have to go through a 3rd party. If there were a link directly on the Host page that would allow us to create a trouble ticket. The chat session page on the main support site is ok. Something integrated on the main Host page would be better.
- When using the Host screen for the first time, in FireFox, when joining a session it allows me to download the screenconnect.client.exe. Subsequent joins do the same - prompting to download. Not until you select "try next option" about three times does it give you the option to Download the App and install. And from there Launch Application and check the box saying "Remember my choice for sc-xxxxxxxx" - From then on it automatically starts the session upon doing a Join. This automation should be done as soon as you download the .exe instead of hunting for that option.
- If I try to join a session to same machine I'm working on it goes into a recursive spiral (like the mirror in front of a mirror). Only upon killing the task does it stop.
- The following Extensions should be there by design - Additional General Information, Remote System Diagnostics, Report Manager,
- On the Host page, manually resizing of the page elements would be nice. Lower-Right area block, Left page block.
- File transfer should not require being in a session. Being able to transfer to multiple machines would also be nice.
- An executable agent running on my desktop that would work similar to the Host screen. Or, more importantly - would be an IM agent or chat running on my desktop. So if a customer sends a message to me, I don't have to wait for an email alert but I get the message in real time.
- SNMP like features would be beneficial. Specifically having an alert if a specific condition happens on a server: 1) Single or Multibit memory errors, 2) Hard drive smart or other drive errors, 3) Machine offline if due to failure condition (not simply network offline).
59.23076923076923%
5.9
- Allows me to keep working where other more expensive options I would not use. So ROI - YES!
LogMein - TOO EXPENSIVE - cumbersome, does not work for antivirus and update
AVG Managed Workpalce - TOO EXPENSIVE - sales team does not know how to spot their customer. Took two hours and a webinar for us to decide it was not a good fit.
TeamViewer - somewhat expensive, not flexible management of users.
ScreenConnect #1 in my book!
AVG Managed Workpalce - TOO EXPENSIVE - sales team does not know how to spot their customer. Took two hours and a webinar for us to decide it was not a good fit.
TeamViewer - somewhat expensive, not flexible management of users.
ScreenConnect #1 in my book!
4
1) IT services provider - myself and other partners
2) Administration of ScreenConnect. We share ideas and scripts to help us with our individual businesses
3) My partners and myself have customers with in house IT person. Teaching them how to take advantage of Tools and scripts to deploy to desktops. We add users as needed for those - give them limited access to their machines
4) Collaborators - helping them get off of TeamViewer and onto ScreenConnect - there are those who run their own business but would like to get to know ScreenConnect.
2) Administration of ScreenConnect. We share ideas and scripts to help us with our individual businesses
3) My partners and myself have customers with in house IT person. Teaching them how to take advantage of Tools and scripts to deploy to desktops. We add users as needed for those - give them limited access to their machines
4) Collaborators - helping them get off of TeamViewer and onto ScreenConnect - there are those who run their own business but would like to get to know ScreenConnect.
1
I work independently as a business. I collaborate as much as possible with peers and with my vendors. Basically, it's the tool of my trade and craft as an IT service provider.
Skills:
Comfortable with browser.
If you want to use it's full potential: comfortable with a file management tool and organizing your clients. Store a ScreenConnect executable for each client and assign them a group.
Scripting - being able to write scripts for running specific functions on desktops and servers.
Skills:
Comfortable with browser.
If you want to use it's full potential: comfortable with a file management tool and organizing your clients. Store a ScreenConnect executable for each client and assign them a group.
Scripting - being able to write scripts for running specific functions on desktops and servers.
- Inventory
- Remote User Support
- Status of servers
- Run scripts to remove LogMeIn from a machine.
- Reports and auditing
Yes
LogMeIn - TOO EXPENSIVE - DOES NOT WORK - Waste of time and mental stamina. They arrogantly increased their price 4 fold this past year.
LogMein tries to be the all-inclusive product. It has a web based console called LogMeIn Central. Has lots of pretty colors and icons that are worthless.
Antivirus status - A little shield that represents the antivirus status. However, it does not recognize the latest professional full paid versions of AVG (it mistakenly says your machine is running Windows Defender). For each machine, it has a nice button for you to press "update antivirus status" - as if that is something you want to do manually. So you press it - it spins around for quite some time (like that price is right wheel) - and does NOTHING!
Windows updates management - also worthless. You definitely want all of the optional updates installed, right? NOT. There's no way to disable updates as a policy. You can't "hide" updates. Also a pretty button for your to manually update - Which also does NOTHING.
LogMein tries to be the all-inclusive product. It has a web based console called LogMeIn Central. Has lots of pretty colors and icons that are worthless.
Antivirus status - A little shield that represents the antivirus status. However, it does not recognize the latest professional full paid versions of AVG (it mistakenly says your machine is running Windows Defender). For each machine, it has a nice button for you to press "update antivirus status" - as if that is something you want to do manually. So you press it - it spins around for quite some time (like that price is right wheel) - and does NOTHING!
Windows updates management - also worthless. You definitely want all of the optional updates installed, right? NOT. There's no way to disable updates as a policy. You can't "hide" updates. Also a pretty button for your to manually update - Which also does NOTHING.
- Price
- Product Features
- Product Usability
It is a cost effective and functional product. Better then in-house developed or VNC experiments and less expensive than other alternatives.
Yearly cost:
LogMein - $7200 for 250 machines (went up from $1400 in one year)
AVG Managed workplace - +/- $6500 for 250 machines
So Screenconnect at $840 for 250 machines is reasonable. Let's all hope it stays that way.
Yearly cost:
LogMein - $7200 for 250 machines (went up from $1400 in one year)
AVG Managed workplace - +/- $6500 for 250 machines
So Screenconnect at $840 for 250 machines is reasonable. Let's all hope it stays that way.
Look outside of my current relationships (AVG, TeamViewer, etc.) first. Take a fresh look upon launching my investigation.
I first talked to my AVG partners to investigate AVG Managed Workplace - I call the Grand Dame of IT management. It offers a complex and comprehensive suite of tools that includes antivirus. AVG Antivirus is an excellent and affordable product (of which I am a reseller). After a webinar and much deliberation they pound me with the price tag $7200 for 250 machines. "ya gotta be kidding?" - so much for affordable.
I downloaded some freebee/cheapo stuff AeroAdmin - that just got me a bunch of spam and some confusing conversations with what sounded like an Eastern European based call center/garage. Then came the phising calls and text messages (still dealing with that). You have to have a
TeamViewer (my partners liked). They were offering a $500 deal for 3 users. But after some investigating I come to find their paid for stuff is similar to the free stuff - with machine codes everywhere, not to mention managing username/passwords. Pass on that. However, to be fair I did not create an account and trial. But the basic breakdown on their web site? Nope.
I first talked to my AVG partners to investigate AVG Managed Workplace - I call the Grand Dame of IT management. It offers a complex and comprehensive suite of tools that includes antivirus. AVG Antivirus is an excellent and affordable product (of which I am a reseller). After a webinar and much deliberation they pound me with the price tag $7200 for 250 machines. "ya gotta be kidding?" - so much for affordable.
I downloaded some freebee/cheapo stuff AeroAdmin - that just got me a bunch of spam and some confusing conversations with what sounded like an Eastern European based call center/garage. Then came the phising calls and text messages (still dealing with that). You have to have a
TeamViewer (my partners liked). They were offering a $500 deal for 3 users. But after some investigating I come to find their paid for stuff is similar to the free stuff - with machine codes everywhere, not to mention managing username/passwords. Pass on that. However, to be fair I did not create an account and trial. But the basic breakdown on their web site? Nope.
- Implemented in-house
Yes
For each client
1) I uploaded a task (script) to LogMeIn, one for each customer, to install ScreenConnect. I created an Installer for each client (with the group name included in the msi installer).
2) Upload an uninstall scrip to LogMeIn and ScreenConnect. There are times when a script from LogMeIn does not work. I would then run the script from SC.
3) There are times when not all machines were available for a customer. These would have to be scheduled.
4) schedule an alert (in Logmein) to send me an email when any machine would come back online - quickly run the SC install script.
All of the above required no user intervention. But did take about a month's time to complete.
1) I uploaded a task (script) to LogMeIn, one for each customer, to install ScreenConnect. I created an Installer for each client (with the group name included in the msi installer).
2) Upload an uninstall scrip to LogMeIn and ScreenConnect. There are times when a script from LogMeIn does not work. I would then run the script from SC.
3) There are times when not all machines were available for a customer. These would have to be scheduled.
4) schedule an alert (in Logmein) to send me an email when any machine would come back online - quickly run the SC install script.
All of the above required no user intervention. But did take about a month's time to complete.
Change management was minimal
Since I work independantly, it was only me and a couple of others that needed some updating. Very little learning curve, but much script writing. Which had very beneficial results from a business collaboration and mindshare optic.
- The time it took to remove logmein from all machines. It's time that I cannot bill out to any customers but would have to be part of simply running my business. However, ScreenConnect low impact and no user intervention made the implementation an excellent success!
- Online training
- Self-taught
Yes I would recommend those who are comfortable with remote support and scripting do so with an open mind. Not to expect to have everything done for them. But look into using the extensions and do some exercises with their functionality.
Also look into the triggers. You can get very creative with this is you look into the references available .
Also look into the triggers. You can get very creative with this is you look into the references available .
Using FireFox... On the workstation where you plan to do your support work...
Install the latest SC client on your machine.
Log onto your instance (xxxxx.screenconnect.com).
When you Join a session for the first time, it will prompt you to download an installer, forgo that.
Click on "Try next option" a couple of times till you get "Download App" - install that.
Next time you join a session, "launch app" and click on the box "remember"
It will now automatically launch the app by a simply "Join" a session.
Install the latest SC client on your machine.
Log onto your instance (xxxxx.screenconnect.com).
When you Join a session for the first time, it will prompt you to download an installer, forgo that.
Click on "Try next option" a couple of times till you get "Download App" - install that.
Next time you join a session, "launch app" and click on the box "remember"
It will now automatically launch the app by a simply "Join" a session.
Yes - we have customized the interface extensively
There are Extensions you can install (lots to choose from). Admin page, Extensions. There are a few I believe should be simply included in your instance:
Additional General Information - great details on CPU, memory and motherboard right on the General tab.
Remote System Diagnostics - VERY useful. I was running into an AVG CloudCare false positive issue, related to old-->new upgrades. this was very helpful to determine if the upgrade was applied to a machine or not.
Report Manager - still getting to know but looks promising
Additional General Information - great details on CPU, memory and motherboard right on the General tab.
Remote System Diagnostics - VERY useful. I was running into an AVG CloudCare false positive issue, related to old-->new upgrades. this was very helpful to determine if the upgrade was applied to a machine or not.
Report Manager - still getting to know but looks promising
Some - we have added small pieces of custom code
Yes. I've written quite a number of scripts and included them into the Tools section. These are all available in and out of sessions - AWESOME!
CLEANAVGHIST.cmd - clean off AVG history of detection (neatly leave a machine w/ no history)
CLEARSPOOLER.cmd - some Sharp printer drivers choke on slower machines. This will clear the spooler.
Get-SMART-WMIC.CMD - a quick "is your hard drive dying" script
INVENTORY-ALL.CMD - I run this to get a full inventory report if a Windows machine and have it send the report to my FTP server.
LAUNCH-WindowsUpdate-Win10.CMD - when building a machine sometimes you just want to run a winupdate.
PREPBUILD - Run Elevated.CMD - after I ghost a machine with my image I run this to set up basic credentials, folders, etc.
REBOOTME.CMD - reboot machine
Remove-LogMeInPS.CMD - YUP, LOGMEIN - Yer OUTATHERE!
Remove-LogMeInWMIC.CMD - same but different
RemoveGetWindowsX.CMD - Win 7 machines dream come true: Get rid of "Get Windows 10"
SHUTEM.CMD - quickly shut a machine down
CLEANAVGHIST.cmd - clean off AVG history of detection (neatly leave a machine w/ no history)
CLEARSPOOLER.cmd - some Sharp printer drivers choke on slower machines. This will clear the spooler.
Get-SMART-WMIC.CMD - a quick "is your hard drive dying" script
INVENTORY-ALL.CMD - I run this to get a full inventory report if a Windows machine and have it send the report to my FTP server.
LAUNCH-WindowsUpdate-Win10.CMD - when building a machine sometimes you just want to run a winupdate.
PREPBUILD - Run Elevated.CMD - after I ghost a machine with my image I run this to set up basic credentials, folders, etc.
REBOOTME.CMD - reboot machine
Remove-LogMeInPS.CMD - YUP, LOGMEIN - Yer OUTATHERE!
Remove-LogMeInWMIC.CMD - same but different
RemoveGetWindowsX.CMD - Win 7 machines dream come true: Get rid of "Get Windows 10"
SHUTEM.CMD - quickly shut a machine down
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No
Support is implied on a good product. Having your already paying customers pay extra for better support is like saying "we think we can eak out some more money from those who don't know better". It's a little insulting - but people will pay out of necessity.
Yes
Not really a bug but a suggestion. On screen connect sessions that are launched, I asked if they can put the name of the session in the title of the windows. In 5.6 They did! :-)
I have a cloud account. It was 5.45am and my instance was not working. It had been exactly one month since I had paid for my cloud account. I thought "a billing issue" - I paid for the whole year? I called and in a few minutes I was talking to a real human. The machine hosting my instance was being worked on (I was not aware of it) and the instance was being transferred to another machine. By 6.05am the instance was back on.
I believe that was a successful resolution to what could have been a disastrous situation.
I believe that was a successful resolution to what could have been a disastrous situation.
- Joining a session is a quick right-click
- running tools (self built scripts) are VERY quick an easy to run. And can be done on multiple machines.
- User administration is permissions based. Very well thought out.
- deploying the client is VERY fast and has no user interaction other than just click on the executable.
- You must be good at writing scripts if you are to take advantage of the Tools section. There are not "prefab" or pre-made tools.
- Alerts - you must also be at least comfortable with writing scripts. Very powerful tool if you're good
- Report Manager - it is still just an extension. Very powerful if they can hook into all of the metadata of each machine. No pre-sets or SNMP like data.
Yes
It's getting better over time. MUCH Better than LogMein. I've used it on a Samsung 7" tablet and worked ok.
- Windows Server 2012R2 VH Host
- Windows Server 2012R2 Standard running as a VM
- Windows Server 2008 R2 Standard
- Raspberry Pi
- Still going to experiment with Odroid C2 - waiting for the devices to come in.
- Windows 10, Windows 8.1, Windows 7 - all work well.
- MAC OS
For Raspberry PI, Use DietPi. Install LXDE interface. W/o it you get a black screen. Do a simple build. Leave SSH and SSH client. If not needed, No Samba. SC takes up precious CPU, so run overclocked with a good heatsink. Use Pi3 and not Pi2. The extra CPU makes a difference. Create a separate build and image for Pi3 - even though they are interchangeable, Pi3 that came from a Pi2 image will tank the CPU.
- Odroid C2
- Mac OS
And other Linux distros
Have not used these
I might look into using FreshBooks with ScreenConnect
250 machines. Multiple users. Very flexible and very affordable.
Not really. All went well
Yes
I'm in the process of moving from 5.5 to 5.6. I worked with one of my customers to upgrade his machines. So far, no issues. All as planned.
- Small esthetics mainly. Still working with
- Hopefully some better reporting. Easier to set up and manage.
Yes
I started with a trail for about 2 weeks. Then purchased cloud account
No
March 11, 2017
ScreenConnect savings without compromise.
We use screenconnect across our educational institutions for the purpose of lowering time to solution intervals from our end users. Our users love that at any one moment we can give remote support for any of their computer needs with minimal effort on their end. As an IT department, we love having access to computers as a time-saving tool that keeps a technician more productive with less travel.
- Remote access and control of desktop environment
- Screen capture and screen recording
- Screen sharing for presentation and training
- Agent branding
- Idle machine screen cap
- Resolution of idle machine screen cap
77.85714285714286%
7.8
- Increased support numbers per technician
- Lowered time to resolution
Screenconnect offers a ridiculously awesome cost saving in comparison to the mainstream remote control and presentation [tools] out there like LogMeIn or WebEx.
3
Information Systems/IT
1
Screen connect offers easy use and very little skill to maintain. Junior Admins can deploy and maintain screen connect easily with little effort and with guided how to's from the screen connect website. The integration with Active Directory is painless to integrate and the granularity of permission is trustworthy and can be used to control who has access to what.
- Remote support of desktops.
- Presentation of desktops for training and instruction
- updates and desktop troubleshooting
- monitoring on a case by case basis of computer misuse.
- Recording of desktops to file to review for later
- Chatting with end users
- auditing use
- ScreenConnect works well to monitor individual desktop use
- ScreenConnect can be used to screen for software installed
- ScreenConnect works well to scan who is logged on to computers on your network
Yes
We used LogMe in before using ScreenConnect and have found a bigger cost savings with ScreenConnect. The ability of screen connect to be used from anywhere coupled with granular permission, gave us the confidence to switch and feel good in our investment.
- Price
- Product Features
- Product Usability
The immense value given by purchasing ScreenConnect is in my opinion the single biggest perk of owning the Software. The total cost of ownership is a pleasure to display on budgeting spreadsheets.
I remember before deciding on ScreenConnect, looking over other software packages I wish I would have started with ScreenConnect first. I will admit it was budget that pushed a decision but the software delivers value beyond value.
- Implemented in-house
No
Change management was minimal
As a non profit implementation was easy and obstacles to implementation were little to none and easily mitigated. In my opinion its a testament to how well the software is architected.
- OS updates and upgrades
- Use policy and internal governance
- Self-taught
ScreenConnect's layout is what made the software easy to understand and learn. It was very simple to pickup from an administrative perspective and from a users perspective. The ScreenConnect website is wealth of information fro all things setup and background settings.
The software is easily implemented. You should first make sure your installation environment is clean and that all SSl certificates have been obtained. from there forward installation is easy and straight forward.
Some - we have done small customizations to the interface
I wanted to brand the software so that the comfort level of the user being supported would be raised by easily seeing that the software can be trusted because it resembles the look and feel of the organization. Settings are easy to access and are well documented on the screen connect website.
No - we have not done any custom code
No additional customization completed.
Yes
Paying for software updates and support is part of the value given to the software, the support person on the other end of the phone are happy and wiling to help you thru your issue and all seem to know the software very well.
No
I called in the very first time I deployed the software, I wanted to learn about the desktop client and its deployment options. I was amazed at the level of attention I was given by the rep that helped me. Although he did not know the answer right away the commitment was there and i was promptly sent a comprehensive list of all of the options I could exercise.
- Joining a session with a computer is remarkably easy
- Creating a session is easy for the presenter and for the User.
- from the administrative side creating and maintaining users and permission is easy
- Not cumbersome but it is fairly easy to end a session on a computer without wanting to
- sorting computers into groups that help sort them is not particularly easy
Yes
The mobile interface is fairly easy to navigate it feels bit more restricted on iPhone but it serves the purpose intended.
- Windows Desktop
- Windows Server
- Apple OS
deploying screen connect has proved to be easy leveraging Active Directory for Windows over group policy and Open Directory for Apple using MCX extensions.
- NA
NA
- File import/export
Planning trumps anything that could come your way during install. read on up the manuals on the website and Work on a policy for governance.
Not applicable to my situation
NA
Yes
I have been very surprised how easy backup and upgrades have been on screen connect. The way the software is written the upgrade routine is easy as 123 to follow and implement.
- Faster client
- bette recording features
- Stability and Configurability
No
No