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area they do better than the program we used before and yet they are 3x the cost.
Subscription$35.00On Premise Per Tech Per Month |
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area they do better than the program we used before and yet they are 3x the cost.
additional money you are willing to bury into this. Figure at least 2x over CW cost your initial period of out-of-pocket costs. … more work for the same results. (We had one quit) Constant updating of pricing & products not sold through the few large IT distributors
with a company that will only allow you to add products and increase your cost but will never let you remove items unless your entire contract is up/expired
Helped to move to Web app and in turn helped in cost cutting of the desktop application Helps dispatcher on shift to assign tickets
issues only to find that the simplest answer is the correct one. It is very expensive for what you get The customer portal is outdated and we don't use it as … implementing the product to even send quotes with ease. The product is not cost effective. We have not been able to achieve any objectives from this platform … There proposal h…
expansive we haven’t even gotten to use them. In all, it is a lot for a great value. … problems are when they say they can’t fix the issue because it’s an additional fee; they do this with their report writer.
ConnectWise Manage may be overkill, but if you are able to pull the trigger on cost/implementation, it is well worth it. It is one of those platforms where it
small companies that don't have a lot to manage. There are much better and cheaper solutions out there for smaller companies.
ConnectWise was an expensive investment that we have not seen ROI. We expected it would save us money … worse at technical support, customer support. ConnectWise is extremely expensive in compared to solutions we have used in the past.
refuses to assist with any report Password management is insecure or absent Expensive Many incompetent features requiring add-ons not disclosed upfront Very … outright inadequate. This is by design. They sell an assortment of very expensive and complex to implement and train on products that you will need to buy … with ConnectWise Manage for a reason! Don't buy unt…
tasks across the board. My reservations on the product are based more on the cost and support.
support. We can buy our licence ourselves. The price is on their site as opposed to competitors who hide their price and you need to go through them to get a
be a bit clunky. When our business relies on using the system, we can't afford to wait even more than a few seconds for a screen to load. Interface: while … evaluate how many of the features they can really use in order for it to be cost effective. So if one was just looking…
expenses to projects or marketing campaigns lets us see how much our efforts cost vs what we get back.
Relatively low cost software has enabled us to run or organization. We have had to develop extensive
Better visibility into client lifetime value and margins Better time tracking and higher accuracy on invoicing Historical
product. At a cost per licensed user that is roughly equivalent to our charge for an hour of help desk service, this product provides tremendous value and functionality … product. At a cost per licensed user that is roughly equivalent to our charge for an hour of help desk service, this product provi…
Job costing, reporting and quoting. All encompassing system the entire company can use
be time intensive and/or require professional services (at an additional cost)
Price Product Features Product Usability Product Reputation Vendor Reputation Positive … the application was comprehensive and economically priced
certain tickets. The ease of raising one off invoices for equipment or labour charges. The Outlook integration - allowing you to manage your tasks and diary from … CW was more geared towards MSPs than any of the alternatives. It's cheaper than Dynamics and Manhattan but the…
for every company, small and large. If you are a very small business, the cost and complexity might be just a bit too much and youare better off using other
integral part of any managed service company that combines fixed monthly fees and project based services. It would be a serious leg up for any service-based … integral part of any managed service company that combines fixed monthly fees and project based services. It would…
operator it is still an excellent tool for running your business, but the true value of using ConnectWise is not truly realized until you need to coordinate the … efforts between several team members and multiple teams. It is still of value, but may be more than you need.
our clients to understand but have had little success. Projects with fixed fee billing. Although we have been told we don't have to remove the agreement … project, we do. If we don't remove the agreement from a project the fixed fee gets reversed. If we don't catch it, we…