ConnectWise Manage Reviews

263 Ratings
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Score 7.0 out of 100

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Reviews (1-5 of 5)

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February 23, 2021
Charlie Meyer | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source

Difficult Tasks

  • Report creation
  • Quoting (100% featureless and unable to even modify the default quote)
  • Finding information
  • Marketing (unusable)
  • Knowledge Base (unusable)
  • Setting up a new client
  • Logging in on self-hosted versions (kicks out of other logged-in sessions and forces their portal)
  • Password management (they claim passwords can be configurations)
  • Procurement and product management (best to just track categories and keep details in the notes)
  • Tying configurations together (you will need IT Glue integration for this)
  • Contact management (no tie to username or cloud accounts or anything the user does or uses)
  • Item profitability tracking
Read Charlie Meyer's full review
December 16, 2014
Kettric Midura | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Difficult Tasks

  • Initial Setup was full of pitfalls that made it easy to make lasting and painful mistakes if you chose the wrong items at the wrong times.
  • Getting an expert level knowledge of the product takes better part of a year in practice application before you true know what you really needed to implement to make your experience great. I would definitely recommend you hire and expert or work with their support team closely to implement the product.
Read Kettric Midura's full review

Feature Scorecard Summary

Organize and prioritize service tickets (72)
7.5
Expert directory (40)
7.8
Subscription-based notifications (46)
7.3
ITSM collaboration and documentation (52)
6.8
Ticket creation and submission (72)
7.9
Ticket response (71)
8.0
External knowledge base (54)
6.8
Internal knowledge base (63)
5.6
Customer portal (66)
7.0
IVR (15)
3.8
Social integration (21)
3.8
Email support (65)
6.9
Help Desk CRM integration (61)
6.7

What is ConnectWise Manage?

ConnectWise Manage calls itself a business management platform for companies that sell, service, and support technology. According to the vendor, the product supports 110,000 users and helps them achieve greater accountability, operational efficiency, and profitability. The platform is cloud-based and integrates business-process automation, help desk and customer service, sales, marketing, project management, and business analytics in order to streamline a company's operations.

ConnectWise Manage is the hub of the ConnectWise suite, a set of solutions for technology solution providers that aims to give an end-to-end view and total control over their business.

ConnectWise also gives its users access to a network of ideas, experts, and solutions. ConnectWise has been in business for more than 15 years.

ConnectWise Manage Features

Incident and problem management Features

Has featureOrganize and prioritize service tickets
Has featureExpert directory
Has featureSubscription-based notifications
Has featureITSM collaboration and documentation
Has featureTicket creation and submission
Has featureTicket response
Has featureAutomated responses
Has featureAttachments/Screencasts
Has featureSLA management

Self Help Community Features

Has featureForums
Has featureExternal knowledge base
Has featureInternal knowledge base
Has featureQ and A
Has featureSurveys/polls

Multi-Channel Help Features

Has featureCustomer portal
Has featureLive help chat
Has featurePhone support
Has featureIVR
Has featureCall scripting
Has featureSocial integration
Has featureEmail support
Has featureHelp Desk CRM integration

ConnectWise Manage Screenshots

ConnectWise Manage Videos (4)

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ConnectWise Manage Downloadables

ConnectWise Manage Integrations

ConnectWise Manage Competitors

ConnectWise Manage Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Subscription$35.00Per Tech Per Month

ConnectWise Manage Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
80%
Mid-Size Companies (51-500 employees)
20%
Enterprises (> 500 employees)
0%

ConnectWise Manage Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

ConnectWise Manage Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Mac
Mobile Application:Apple iOS, Android
Supported Countries:United States, Australia, New Zealand, United Kingdom
Supported Languages: English