ConnectWise Manage Reviews

250 Ratings
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Score 7.6 out of 100

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Reviews (1-7 of 7)

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November 20, 2017
Graham Green | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Online Training

2
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
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November 09, 2017
Brian Hopper | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Online Training

8
They have a lot of trainings for specific functions within Connectwise Manage. CW Manage has a lot of different module and feature, so going in depth in all of the training is very helpful.
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October 01, 2017
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Online Training

8
Training courses are well ordered and divided into specialties which in my case focused on the engineer path. From not knowing much about the system I have been able to grasp the core functionality in less than one day, plus the training was free and available as smaller batches which meant not having to sit it for 5 hours in one block..
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Feature Scorecard Summary

Organize and prioritize service tickets (69)
7.3
Expert directory (38)
7.4
Subscription-based notifications (45)
6.7
ITSM collaboration and documentation (50)
6.2
Ticket creation and submission (69)
7.8
Ticket response (68)
7.8
External knowledge base (52)
6.5
Internal knowledge base (60)
5.9
Customer portal (63)
7.0
IVR (15)
4.1
Social integration (21)
3.9
Email support (63)
6.5
Help Desk CRM integration (59)
7.5

What is ConnectWise Manage?

ConnectWise Manage calls itself a business management platform for companies that sell, service, and support technology. According to the vendor, the product supports 110,000 users and helps them achieve greater accountability, operational efficiency, and profitability. The platform is cloud-based and integrates business-process automation, help desk and customer service, sales, marketing, project management, and business analytics in order to streamline a company's operations.

ConnectWise Manage is the hub of the ConnectWise suite, a set of solutions for technology solution providers that aims to give an end-to-end view and total control over their business.

ConnectWise also gives its users access to a network of ideas, experts, and solutions. ConnectWise has been in business for more than 15 years.

ConnectWise Manage Features

Incident and problem management Features

Has featureOrganize and prioritize service tickets
Has featureExpert directory
Has featureSubscription-based notifications
Has featureITSM collaboration and documentation
Has featureTicket creation and submission
Has featureTicket response
Has featureAutomated responses
Has featureAttachments/Screencasts
Has featureSLA management

Self Help Community Features

Has featureForums
Has featureExternal knowledge base
Has featureInternal knowledge base
Has featureQ and A
Has featureSurveys/polls

Multi-Channel Help Features

Has featureCustomer portal
Has featureLive help chat
Has featurePhone support
Has featureIVR
Has featureCall scripting
Has featureSocial integration
Has featureEmail support
Has featureHelp Desk CRM integration

ConnectWise Manage Screenshots

ConnectWise Manage Videos (4)

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ConnectWise Manage Downloadables

ConnectWise Manage Integrations

ConnectWise Manage Competitors

ConnectWise Manage Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
80%
Mid-Size Companies (51-500 employees)
20%
Enterprises (> 500 employees)
0%

ConnectWise Manage Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

ConnectWise Manage Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Mac
Mobile Application:Apple iOS, Android
Supported Countries:United States, Australia, New Zealand, United Kingdom
Supported Languages: English