ConnectWise Manage Reviews

250 Ratings
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Score 7.6 out of 100

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TrustRadius Top Rated for 2020

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Reviews (1-6 of 6)

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January 19, 2020
Nicolas Poague | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Scalability

9
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
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November 20, 2017
Graham Green | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Scalability

7
Our business is growing organically at the rate of 25% to 30% per annum. CW is able to cope with the increased data effectively. Obviously as our business grows the reliance on good data, systems and processes becomes even more paramount. CW has had a real positive impact on the way our business operates. We need to look at further automation
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November 09, 2017
Brian Hopper | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Scalability

8
ConnectWise has a variety of modules and workflow integrations that make things easy no matter the size. Whether it's a new computer order or a new project for 50 computers, pushing orders and projects forward is easy.
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Feature Scorecard Summary

Organize and prioritize service tickets (69)
7.3
Expert directory (38)
7.4
Subscription-based notifications (45)
6.7
ITSM collaboration and documentation (50)
6.2
Ticket creation and submission (69)
7.8
Ticket response (68)
7.8
External knowledge base (52)
6.5
Internal knowledge base (60)
5.9
Customer portal (63)
7.0
IVR (15)
4.1
Social integration (21)
3.9
Email support (63)
6.5
Help Desk CRM integration (59)
7.5

What is ConnectWise Manage?

ConnectWise Manage calls itself a business management platform for companies that sell, service, and support technology. According to the vendor, the product supports 110,000 users and helps them achieve greater accountability, operational efficiency, and profitability. The platform is cloud-based and integrates business-process automation, help desk and customer service, sales, marketing, project management, and business analytics in order to streamline a company's operations.

ConnectWise Manage is the hub of the ConnectWise suite, a set of solutions for technology solution providers that aims to give an end-to-end view and total control over their business.

ConnectWise also gives its users access to a network of ideas, experts, and solutions. ConnectWise has been in business for more than 15 years.

ConnectWise Manage Features

Incident and problem management Features

Has featureOrganize and prioritize service tickets
Has featureExpert directory
Has featureSubscription-based notifications
Has featureITSM collaboration and documentation
Has featureTicket creation and submission
Has featureTicket response
Has featureAutomated responses
Has featureAttachments/Screencasts
Has featureSLA management

Self Help Community Features

Has featureForums
Has featureExternal knowledge base
Has featureInternal knowledge base
Has featureQ and A
Has featureSurveys/polls

Multi-Channel Help Features

Has featureCustomer portal
Has featureLive help chat
Has featurePhone support
Has featureIVR
Has featureCall scripting
Has featureSocial integration
Has featureEmail support
Has featureHelp Desk CRM integration

ConnectWise Manage Screenshots

ConnectWise Manage Videos (4)

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ConnectWise Manage Downloadables

ConnectWise Manage Integrations

ConnectWise Manage Competitors

ConnectWise Manage Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
80%
Mid-Size Companies (51-500 employees)
20%
Enterprises (> 500 employees)
0%

ConnectWise Manage Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

ConnectWise Manage Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Mac
Mobile Application:Apple iOS, Android
Supported Countries:United States, Australia, New Zealand, United Kingdom
Supported Languages: English