TrustRadius Insights
Contactability.com is a product that aims to help businesses improve their conversion rates and retention with internet leads. According …
Starting at $149 per month
View PricingOverview
What is Contactability?
Contactability is a multi-channel marketing platform which automates the lead conversion process.
Recent Reviews
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $149 per month
Product Details
- About
- Tech Details
What is Contactability?
Contactability Video
Introduction to Contactability
Contactability Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
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Reviews and Ratings
(1)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Contactability.com is a product that aims to help businesses improve their conversion rates and retention with internet leads. According to some users, they have experienced a low conversion and retention percentage when using the product. However, one user mentioned that the customer service representative named Rep was helpful and provided marketing tips, making them feel welcome and honored. Despite this positive experience, there have been reports of negative experiences with Contactability.com. One user described their experience as awful, citing dishonesty from staff, a joke of a returns process, and uncooperative behavior. On the other hand, there are users who have had success using the product to grow their business in various industries, such as insurance. They praised the exceptional customer service and support team provided by Contactability.com.
In terms of lead quality, Contactability.com has received mixed feedback. Some users mentioned that the platform provided a steady stream of leads and were quick to credit when leads were not good. However, there were also negative experiences where users claimed that salesmen lied about the quality of leads and the return process. One positive aspect highlighted by users is how Contactability.com has helped generate sales leads for their offices, reducing the need for cold calling and improving ROI. The software is described as good for the money, easy to use, and works well with multiple users. It has also improved workflow for some users' offices, allowing them to only pick up the phone when someone is interested in their services and easily handle bad leads.
While there are users who appreciate Contactability.com's focus on quality and exceptional customer service, others have had negative experiences with the support team. These users claimed that the support team did not follow up or provide the needed service, and continued to receive unwanted calls. It is important to note that there are warnings from users about Contactability.com. Some users caution against giving the company any money, describing them as scam artists who provide bad leads and refuse to refund money. On the other hand, there are users who have had a positive overall experience with the product and appreciate Contactability.com's dedication to quality.
In summary, Contactability.com has a range of use cases from helping businesses improve their conversion rates and retention with internet leads to generating sales leads and improving workflow. While there are positive experiences with exceptional customer service, there are also reports of negative experiences with dishonesty from staff and uncooperative behavior. It's important for potential users to carefully consider these user experiences before deciding whether or not to use Contactability.com. Additionally, there have been users who had negative experiences with Contactability.com, receiving bad leads and no refunds. These users warn others to stay away from the company. It is clear that the quality of leads provided by Contactability.com is a point of contention among users. Despite these mixed reviews, some users have found success with Contactability.com's software. They have seen improvements in their ROI and reduced the time spent on cold calling and prospecting. The software is described as easy to use and works well for multiple users. However, there are also requests for more features to further enhance the user experience with the product. A test group that used Contactability.com found that receiving live transfer calls significantly reduced the time spent on cold calling and prospecting. The dashboard was also praised for its ease of use. This demonstrates how Contactability.com can potentially streamline lead generation processes for businesses. In summary, Contactability.com offers a range of use cases for businesses looking to improve their conversion rates and retention with internet leads. While there are positive experiences highlighting exceptional customer service and successful lead generation, there are also reports of negative experiences with dishonesty and uncooperative behavior. It's important for potential users to carefully consider these user experiences when deciding whether or not to utilize Contactability.com's services.
Easy to use software: Multiple users have mentioned that the software provided by Contactability is very easy to use. They appreciate the simplicity and user-friendly interface, making it effortless for them to navigate and track leads.
Responsive customer service: Several reviewers have praised the responsive and helpful customer service team at Contactability. They highlight the great support they received from the staff, emphasizing their professionalism and willingness to assist with any inquiries or issues.
Steady stream of leads: Many users have expressed satisfaction with Contactability's ability to provide a steady stream of leads. They appreciate the consistent flow of potential customers, which helps them round out their month or year effectively.
Inconsistent and Low-Quality Leads: Numerous users have expressed frustration with the internet leads they received, reporting that these leads did not meet their specified filters. Some reviewers even went so far as to label the lead program as unreliable, asserting that the company sent them leads that didn't match their requested parameters and failed to offer refunds. Users also mentioned encountering leads with poor driving records or inaccurate information.
Poor Customer Service and Billing Issues: Several users voiced dissatisfaction with the customer service they received. They highlighted issues such as not receiving refunds for bad leads, being charged despite canceling their accounts and registering complaints, and having their requests to be removed from call lists ignored. There were also instances where refund requests were denied.
Lack of Software Functionality and Training Support: Users encountered challenges related to the software itself. These included experiencing bugs on Windows 10, finding the training videos confusing, struggling with certain features that were bugged or outdated, and facing difficulties in setting up different hours due to limitations in the software's capabilities. Furthermore, one user emphasized how a lack of comprehensive guidance for using the software could potentially lead to significant issues.
Reviews
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February 01, 2018
Contactability Review
We had a test group that piloted Contactability. Receiving live transfer calls reduces the amount of time we spend cold calling to get customers on the phone. Our sales people love it because the prospecting work is so much less with these calls. They get a qualified customer on the phone, and using the dashboard is simple. I like that the calls are recorded so I can listen to my teams conversations later for training.
- The software reporting system is really clean and works well and they are good at sending you leads.
- Their customer service is also willing to work with you and they really tried to help me improve our ROI.
- Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
- Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
- The software training videos were confusing to non technical users.
- We encountered bugs with the use of Windows 10. Some of the futures were bugged.
63.33333333333333%
6.3
43.33333333333333%
4.3
60%
6.0
66.66666666666667%
6.7
63.33333333333333%
6.3
70%
7.0
65%
6.5
70%
7.0
70%
7.0
60%
6.0
- We got our people to become more open minded in trying new software and exploring options for automation.
- Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
- Once used correctly, we did have a large increase in the number of new clients that our office handled.
Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.