Contactability Reviews

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Score 7.0 out of 101

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Claude Phan profile photo
February 01, 2018

Contactability Review

Score 7 out of 10
Vetted Review
Verified User
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Pros and Cons

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Read Claude Phan's full review

Contactability Scorecard Summary

Feature Scorecard Summary

Customer data management / contact management (1)
6
Workflow management (1)
7
Territory management (1)
7
Opportunity management (1)
7
Integration with email client (e.g., Outlook or Gmail) (1)
6
Contract management (1)
5
Quote & order management (1)
6
Interaction tracking (1)
7
Channel / partner relationship management (1)
6
Case management (1)
4
Call center management (1)
5
Help desk management (1)
4
Lead management (1)
6
Email marketing (1)
6
Task management (1)
6
Billing and invoicing management (1)
7
Reporting (1)
7
Forecasting (1)
6
Pipeline visualization (1)
7
Customizable reports (1)
6
Custom fields (1)
7
Custom objects (1)
8
Scripting environment (1)
6
Single sign-on capability (1)
7
Role-based user permissions (1)
6
Social data (1)
6
Social engagement (1)
8
Marketing automation (1)
6
Compensation management (1)
8
Mobile access (1)
6

About Contactability

Contactability is a multi-channel marketing platform which automates the lead conversion process.

Contactability Technical Details

Operating Systems: Unspecified
Mobile Application:No