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ContactMonkey

ContactMonkey

Overview

What is ContactMonkey?

ContactMonkey tracks internal communications via email, and is a plugin for Outlook and Gmail.ContactMonkey gives users the following capabilities: - Track who opens emails, how many times, in what locations, and what email client or mobile device was used. -…

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Recent Reviews

TrustRadius Insights

ContactMonkey has been praised by users for its email tracking feature, which allows them to know when clients, candidates, or potential …
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Pricing

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What is ContactMonkey?

ContactMonkey tracks internal communications via email, and is a plugin for Outlook and Gmail. ContactMonkey gives users the following capabilities: - Track who opens emails, how many times, in what locations, and what email client or mobile device was used. - Track who clicked the…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.contactmonkey.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

ContactMonkey Chrome Email Plugin Demo

YouTube
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Product Details

What is ContactMonkey?

ContactMonkey tracks internal communications via email, and is a plugin for Outlook and Gmail.

ContactMonkey gives users the following capabilities:
- Track who opens emails, how many times, in what locations, and what email client or mobile device was used.
- Track who clicked the hyperlinks in emails (link to LinkedIn profile, company website, proposal, etc.)
- See Open Activities and Activity History
- Log a Call, Create a Task and Add an Event
- Create, Update or Close an Opportunity
- Create, Update or Close Cases

ContactMonkey Video

ContactMonkey Internal Communications Tool in 30 Seconds

ContactMonkey Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(3)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ContactMonkey has been praised by users for its email tracking feature, which allows them to know when clients, candidates, or potential clients have opened their emails. This functionality has been particularly valuable for tracking the effectiveness of prospecting emails and determining which ones are more successful. The insights provided by ContactMonkey's email tracking and data analytics have helped users follow up with clients at the right time and send the most relevant information. Additionally, users appreciate being able to track when priority emails are being opened, allowing them to prioritize their follow-ups.

Beyond email tracking, users find ContactMonkey easy to use for various tasks such as documenting emails, updating contacts, developing segmented email lists, and expanding contact information for email campaigns. This flexibility makes it a useful tool both for professional purposes and personal use. In fact, ContactMonkey is also handy for organizing all available information about contacts and can be utilized for background research before important meetings. However, some users have reported encountering issues with poor customer support from ContactMonkey, including slow response times and ineffective advice for fixing problems. Furthermore, there have been instances of billing problems such as unauthorized charges and lack of reminders for subscription renewals.

Email Tracking: Many users have found the email tracking feature to be extremely beneficial, allowing them to see when, where, and how often someone opens their emails. This has been particularly useful in sales, helping users determine which prospects to focus on and which emails are critical to keep track of.

Simplicity and Usefulness: The software's simplicity and usefulness have been appreciated by many users. They find it easy to use and rely heavily on it for tracking their emails and determining the effectiveness of their sales campaigns.

Real-Time Updates: Users value the real-time updates provided by the software, as it allows them to stay updated on the status of their emails. Being able to sort emails by type also helps them organize their follow-ups more efficiently.

Cons:

  1. Email Read Status Not Updating: Some users have reported that the sidebar showing email read status often fails to automatically update, leading to the assumption that emails haven't been read when they actually have. This requires users to manually click the refresh button on the sidebar to update the information.
  2. Slowdown and Inaccurate Tracking in Outlook: Several users have mentioned that the product tends to slow down Microsoft Outlook when syncing with Office 365. They have also noted occasional over-reporting of email opens and issues with tracking certain emails, especially mass mail merges from Word.
  3. Limited Support for Outlook: Users have expressed that the support for Outlook is not as robust as it is for Gmail. This has caused issues when referencing mail merges and scheduling outgoing mail merges for off-hours, making things difficult at times.

Attribute Ratings

Reviews

(1-1 of 1)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use this for updating contacts, developing segmented email lists for email campaigns, expanding contact lists to include more information about the contact and their organizations. Overall, this is a quick and easy way to upload information from business cards to your current contact database. It can be used by those who are organizing email marketing campaigns. It is also good for personal use -- since it organizes all available information about any given contact it is a great resource for looking up people before meetings and doing other types of background research.

  • Uploads information from business cards to your current contact database through your camera phone
  • Great resource for looking up people before meetings and doing other types of background research
  • Use information found on the internet to fill in information about your contact
  • It could allow for more business cards uploads per month.
  • It should automatically sync business accounts when individual accounts are updates.
  • More tips and resources on how to develop a good contact list would be nice.
The "merge contact" feature is great and allows you to review the contacts being merged before doing so automatically. It also integrates with Google accounts, LinkedIn, Twitter, and Yahoo. Another great feature is the ability to export data in a file, which you can then upload to your regular CRM software or to Constant Contact.
  • Segmenting list for higher click-through rates
  • Soliciting donations through emails campaigns
  • Collecting information about specific donors
Database management is far superior.
3
Outreach, leadership.
1
Nothing really specific -- ContactMonkey is pretty straightforward and shouldn't require any training.
  • Contact Management
  • CRM
  • Email tracking
  • Analytics
  • Not sure
Easy to use.
No
  • Price
  • Product Usability
  • Product Reputation
Ease of use was the top factor.
I would account for more integrations when making a selection.
  • Implemented in-house
No
Change management was minimal
Implementation was very straightforward.
  • Login
It is really easy to integrate with GMail, so just start from there.
No
Support services are included.
Easy to contact, quick follow-up/
No
I needed help with a problem relating to duplicate contacts and reached out to customer support. They responded promptly and gave me the instructions needed to fix the issue.
  • Integrations
  • Platform
  • Contact updates
  • None
Easy for all users.
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