TrustRadius
ContactWorld for Sales and Marketing is a call center software offering from NewVoiceMedia.https://dudodiprj2sv7.cloudfront.net/product-logos/Xq/pP/7UX5D7QLJ84G.pngOne of the most pain free implementations of a product I have had to date.The NewVoiceMedia ContactWorld for Sales and Marketing solution was brought in to provide an efficient and reliable dialing solution for a medium-sized contact centre. It is being used by the entire contact centre now and was brought in to replace a platform that was exhibiting an inability to scale or integrate satisfactorily with Salesforce.,For a mature app on Salesforce, it is refreshingly free of baggage. They've got some good key partnerships with some other app providers, namely Sumo - who provide gamification and videoboarding. A much lighter and easier to configure product than our previous one.,It does create a lot of records as part of its process. If you face data limit struggles, you should perform a risk analysis on the average amount of records created per month. While it is integrated well in some respects, I don't like the way notes embed as visualforce elements on the Task. This stuff needs to be at the fingertip for agents on the phone, not a click away.,9,There have been issues. I will not detail them here as they are of our own making. My cautionary tale is this - do not design in complexity. If you are not working the way the system wants to work, you are doing it wrong, and you will come unstuck as you design around it.,Noble Systems and Natterbox,Lucidchart, Trello, Teamwork Projects
Unspecified
ContactWorld for Sales and Marketing
2 Ratings
Score 8.0 out of 101
TRScore

ContactWorld for Sales and Marketing Reviews

ContactWorld for Sales and Marketing
2 Ratings
Score 8.0 out of 101
Show Filters 
Hide Filters 
Filter 2 vetted ContactWorld for Sales and Marketing reviews and ratings
Clear all filters
Overall Rating
Reviewer's Company Size
Last Updated
By Topic
Industry
Department
Experience
Job Type
Role
Reviews (1-1 of 1)
  Vendors can't alter or remove reviews. Here's why.
Simon Whight profile photo
January 25, 2018

ContactWorld for Sales and Marketing Review: "One of the most pain free implementations of a product I have had to date."

Score 9 out of 10
Vetted Review
Verified User
Review Source
The NewVoiceMedia ContactWorld for Sales and Marketing solution was brought in to provide an efficient and reliable dialing solution for a medium-sized contact centre. It is being used by the entire contact centre now and was brought in to replace a platform that was exhibiting an inability to scale or integrate satisfactorily with Salesforce.
  • For a mature app on Salesforce, it is refreshingly free of baggage.
  • They've got some good key partnerships with some other app providers, namely Sumo - who provide gamification and videoboarding.
  • A much lighter and easier to configure product than our previous one.
  • It does create a lot of records as part of its process. If you face data limit struggles, you should perform a risk analysis on the average amount of records created per month.
  • While it is integrated well in some respects, I don't like the way notes embed as visualforce elements on the Task. This stuff needs to be at the fingertip for agents on the phone, not a click away.
It is well suited for any Salesforce deployment. It may be worth considering looking at Salesforce's own Lightning tool if you are looking to adopt a brand new dialling solution where you have not had one to date. This is a brand new development and part of Salesforce's disruptive approach to some previous markets where products for CTI and CPQ etc. were established from other vendors.
Read Simon Whight's full review

ContactWorld for Sales and Marketing Scorecard Summary

About ContactWorld for Sales and Marketing

ContactWorld for Sales and Marketing is a call center software offering from NewVoiceMedia.
Categories:  Contact Center