TrustRadius
ContactWorld for Service is a call center software offering from NewVoiceMedia.https://media.trustradius.com/product-logos/7l/AM/916CTDKESADS.jpegFlexible CTI solutionWe were looking for a CTI solution for a resource call center we are setting up. A few project requirements, such as integration with Salesforce and allowing agents to work remotely with a flexible DID setup, led us to ContactWorld.,Cloud-based, flexible DID set up, and works with Salesforce Easy call flow design Excellent customer service Flexible tiers of licenses that work for our budget,Third party implementation consult British date format and time zone in U.S. market No one answers their 800 number on their website Report is not easy to read Calls that were not answered wouldn’t make it to Salesforce report,8,Its standalone functionality allowed us to launch our call center on time while we waited for Salesforce implementation. Its applet workflow design allows us to operate our hours in a super flexible manner. Our agents can work from anywhere.,,Citrix NetScaler, FireEye Security Orchestrator, Symantec Endpoint Encryption
Unspecified
ContactWorld for Service
1 Ratings
Score 8.0 out of 101
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>TRScore

ContactWorld for Service Reviews

ContactWorld for Service
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.0 out of 101
Show Filters 
Hide Filters 
Filter 1 vetted ContactWorld for Service reviews and ratings
Clear all filters
Overall Rating
Reviewer's Company Size
Last Updated
By Topic
Industry
Department
Experience
Job Type
Role

Reviews (1-1 of 1)

  Vendors can't alter or remove reviews. Here's why.
Emily Sullivan profile photo
January 23, 2019

ContactWorld for Service Review: "Flexible CTI solution"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We were looking for a CTI solution for a resource call center we are setting up. A few project requirements, such as integration with Salesforce and allowing agents to work remotely with a flexible DID setup, led us to ContactWorld.
  • Cloud-based, flexible DID set up, and works with Salesforce
  • Easy call flow design
  • Excellent customer service
  • Flexible tiers of licenses that work for our budget
  • Third party implementation consult
  • British date format and time zone in U.S. market
  • No one answers their 800 number on their website
  • Report is not easy to read
  • Calls that were not answered wouldn’t make it to Salesforce report
It is a great CTI for call center solution if you are going to work with Salesforce. But if you are using ContactWorld standalone, it definitely is not an ideal solution. Quite some features are not supported by the standalone version, such as post-call survey and follow up call reminder, etc.
Read Emily Sullivan's full review

ContactWorld for Service Scorecard Summary

Feature Scorecard Summary

Click-to-call (CTC) (1)
10
Warm transfer (1)
10
Interactive voice response (1)
9
Call tracking (1)
5
CRM software integration (1)
7
Recording (1)
10
Historical reporting (1)
2
Live reporting (1)
2

About ContactWorld for Service

ContactWorld for Service is a call center software offering from NewVoiceMedia.
Categories:  Contact Center