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ConnectWise RMM

ConnectWise RMM

Overview

What is ConnectWise RMM?

ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it-yourself…

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Recent Reviews

TrustRadius Insights

ConnectWise RMM is widely used by organizations to effectively manage and monitor a large number of computers. With its ability to install …
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insightful

10 out of 10
April 15, 2022
Incentivized
We use ConnectWise to monitor our clients throughout the City. The product allows us to work remotely in a quick and precise manner. The …
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Pricing

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What is ConnectWise RMM?

ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.connectwise.com/platform/re…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is ConnectWise Automate?

ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.

What is GoTo Resolve?

GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote…

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Product Details

What is ConnectWise RMM?

ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it-yourself (DIY) and do-it-for-you (DFY) delivery options, and integrates an intelligent automation engine. It’s a solution that reinvents how IT solution providers adopt, interact with and manage their RMM. Key product highlights include:

  • A single interface that allows partners to manage their tech stack with ease
  • A simple onboarding and adoption process that enables partners to adopt solutions more quickly and experience ROI sooner
  • Automation and deep customization in one solution
  • The ability to fill talent gaps and offload repetitive tasks to ConnectWise's expert services team
  • Leveraging automation to reduce risk and improve operational efficiency

ConnectWise RMM Features

  • Supported: Scripting
  • Supported: Policy-based automation
  • Supported: Custom desktop alerting
  • Supported: Proactive patch management

ConnectWise RMM Video

ConnectWise RMM Integrations

ConnectWise RMM Competitors

ConnectWise RMM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

N-able N-sight RMM and Datto RMM are common alternatives for ConnectWise RMM.

Reviewers rate IT Service Provider Project Management highest, with a score of 10.

The most common users of ConnectWise RMM are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(24)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ConnectWise RMM is widely used by organizations to effectively manage and monitor a large number of computers. With its ability to install updates and ensure the proper functioning of critical servers and workstations, ConnectWise RMM has become an invaluable tool for IT teams. Users praise the software's automation process, which enables them to quickly address and resolve issues on their computers. By creating support tickets, clients can easily communicate their problems, allowing IT professionals to provide timely assistance and solutions.

One of the standout features of ConnectWise RMM is its capability to identify suspicious computer behavior that may indicate malware or virus attacks. This proactive approach helps organizations mitigate security risks and protect their systems from potential threats. On a daily basis, ConnectWise Command is accessed to provide support to clients, and any issues that arise can be promptly resolved by contacting NOC support or Product support through chat or phone.

With its remote assistance and monitoring capabilities, ConnectWise RMM allows organizations to efficiently manage clients' devices. The product simplifies system management, remote support, and overall device management for a majority of clients. Additionally, ConnectWise RMM seamlessly integrates with ticketing systems, enabling quick and precise remote work while maintaining a streamlined workflow. Whether it's monitoring clients throughout a city or providing remote assistance for geographically dispersed teams, ConnectWise RMM has proven to be a reliable solution for efficient device management and support.

Useful server monitoring and notification feature: Many users have found the server monitoring and notification feature to be particularly useful in identifying strange behavior on the network or specific computers. It has helped them resolve issues in a timely manner.

Robust reporting capabilities: Several reviewers appreciate the robust reporting capabilities of the software, including hardware and installed software reports. This feature provides valuable insights into client devices and helps in managing inventory efficiently.

Excellent NOC support option: According to multiple users, the NOC support option is excellent and has been able to resolve 99% of server-related issues. This proactive approach to issue resolution ensures smooth operations for customers.

Difficult Customization: Some users have found it challenging and confusing to customize the software according to their specific needs, leading to frustration and difficulties in adapting the system to their workflows.

Lack of Clarity in Account Management: Several reviewers have expressed concerns about a lack of clarity regarding their account management team since ConnectWise took over. This has resulted in confusion and uncertainty when trying to address account-related issues or receive necessary support.

Reliability Issues and Updates: Many users have reported reliability issues with the software due to its transitional state between older and newer systems. The older system is slower, while the new system has experienced reliability issues requiring frequent updates. These inconsistencies have impacted user experience and productivity negatively.

Attribute Ratings

Reviews

(1-6 of 6)
Companies can't remove reviews or game the system. Here's why
John Besedic | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ScreenConnect and RMM are two totally different platforms We did not try any other competitive RMM software out their because of the history of using ConnectWise's software. We have never have had any issues with their software so we started using RMM right out of the box and never have had a reason to switch.
April 15, 2022

insightful

Score 10 out of 10
Vetted Review
Verified User
Incentivized
ConnectWise is the only product we have used and we have become accustomed to the way the product blends in with our day-to-day operations.
Score 4 out of 10
Vetted Review
ResellerIncentivized
  • NinjaOne (formerly NinjaRMM), TeamViewer and SolarWinds Dameware Remote Support (DRS)
Having evaluated and used other platforms, ConnectWise is above the rest in the market. Having the additional tools for patch management, reporting, Dashboard is key to running the help desk for our company. The ability to run scripts and support the end-user is key and ConnectWise Command lets us do our job efficiently as possible.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate.

Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
Dale Bradford | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The one thing we liked about over the two listed above were the "all in one" solution, and how Continuum keeps moving to include items other than just RMM, they really are striving to be a solutions provider for managed IT companies. I have mentioned before, the ability to put in larger projects with them really set them ahead of the other companies, at the time we looked at them.
Rob Rotundo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
At the time that we were testing out LabTech, it was slightly cheaper BUT lacked many of the features, such as live human support and NOC. Everything depended on scripts fixing the issues. What if the scripts fail? Well, then it's on you to figure out why and fix it. No help from a NOC.
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