Overview
What is Contivio.com?
Contivio.com is cloud-based call center software with multi-channel support features that enable clients to take and make calls, route calls, integrate their call center solution with their existing CRM, and generate analytics.
Great for call centers, not for sales
Pricing
What is Contivio.com?
Contivio.com is cloud-based call center software with multi-channel support features that enable clients to take and make calls, route calls, integrate their call center solution with their existing CRM, and generate analytics.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
Alternatives Pricing
What is Five9?
Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.
What is Talkdesk?
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
Product Demos
NetSuite Contact Center for Sales, Support and Finance
Product Details
- About
- Tech Details
What is Contivio.com?
Contivio.com Video
Contivio.com Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Comparisons
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Reviews and Ratings
(8)Attribute Ratings
Reviews
(1-2 of 2)- I like the feature of a recorded call which works well for me because I mostly need details from the conversation
- In case I have a question, I don't need to get back to the client for clarification, I can always rerun the call and listen up
- It is easy to use and quite user friendly, I haven't yet faced any issues in setting up Contivio
- Sometimes it needs multiple tries to sign in and this has been troublesome
- At times I have missed call records and it bugs when you really need to listen to the call for details
- If I am barged into a colleague's call no one else can barge in until I get off that call. This can be a problem when there are mentees who need to learn from these conversations
The only thing that bothers me is that you may not realize that you're not logged in as you cannot see when the phone logs you out of the application, this also means you might loose out on a running call or the call may not get recorded.
- Agent dashboard
- N/AN/A
- Validate callers
- 80%8.0
- Outbound response
- N/AN/A
- Call forwarding
- 80%8.0
- Click-to-call (CTC)
- 80%8.0
- Warm transfer
- N/AN/A
- Predictive dialing
- N/AN/A
- Interactive voice response
- N/AN/A
- REST APIs
- N/AN/A
- Call scripts
- N/AN/A
- Call tracking
- 70%7.0
- Multichannel integration
- 80%8.0
- CRM software integration
- N/AN/A
- Inbound call routing
- N/AN/A
- Omnichannel inbound routing
- N/AN/A
- Recording
- 70%7.0
- Quality management
- 70%7.0
- Call analytics
- 70%7.0
- Historical reporting
- N/AN/A
- Live reporting
- N/AN/A
- Customer surveys
- N/AN/A
- Customer interaction analytics
- 70%7.0
- It aids the operations and sales team to keep track of client call data and this is particularly helpful for tracking sales leads.
- Losing out on an important conversation because either you got logged out in between or the call did not get recorded are two scenarios that are common cons with Contivio.
- The features that show up on the screen when logged in to the application can sometimes be overwhelming because you don't need to use all the features in one go and some can be hidden for later use when searched for.
- Track client conversations and listen back whenever required
- Track sales leads to ensure pitching right services to the client's ask
- A trainee can barge in to the call to hear what's needed to be done for a good call
Great for call centers, not for sales
- It's great for call center setups
- It's nice to have the ability to use the desk phone or a soft phone
- It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
- No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
- No web portal for easily adjusting call forwarding or status
- Requires signing in and out every day because it will log out randomly.
- Agent dashboard
- N/AN/A
- Validate callers
- N/AN/A
- Outbound response
- N/AN/A
- Call forwarding
- 60%6.0
- Click-to-call (CTC)
- 90%9.0
- Warm transfer
- 90%9.0
- Predictive dialing
- N/AN/A
- Interactive voice response
- N/AN/A
- REST APIs
- N/AN/A
- Call scripts
- N/AN/A
- Call tracking
- 80%8.0
- Multichannel integration
- N/AN/A
- CRM software integration
- 80%8.0
- Inbound call routing
- N/AN/A
- Omnichannel inbound routing
- N/AN/A
- Recording
- N/AN/A
- Quality management
- N/AN/A
- Call analytics
- N/AN/A
- Historical reporting
- N/AN/A
- Live reporting
- N/AN/A
- Customer surveys
- N/AN/A
- Customer interaction analytics
- N/AN/A
- Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
- It's provided a uniform system for our entire company
- It isn't very user friendly, so the transition to Contivio was very rough