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Contivio.com

Contivio.com

Overview

What is Contivio.com?

Contivio.com is cloud-based call center software with multi-channel support features that enable clients to take and make calls, route calls, integrate their call center solution with their existing CRM, and generate analytics.

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Recent Reviews
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Pricing

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N/A
Unavailable

What is Contivio.com?

Contivio.com is cloud-based call center software with multi-channel support features that enable clients to take and make calls, route calls, integrate their call center solution with their existing CRM, and generate analytics.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is 3CX?

Cyprus based company 3CX offers an IP PBX phone system.

What is Talkdesk?

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

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Product Demos

NetSuite Contact Center for Sales, Support and Finance

YouTube
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Product Details

What is Contivio.com?

Contivio.com Video

Contivio for NetSuite CRM

Contivio.com Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(8)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
One of the best things about Contivio is that it combines both chat and phone calls which otherwise can be difficult to track. Earlier than implementing this program the organization was using different tools to manage chats and phone calls but Contivio has simplified the process by keeping it all in one place. Its ability to integrate different features within a single application is a huge advantage to those who interact with clients or deal with customer service.
  • I like the feature of a recorded call which works well for me because I mostly need details from the conversation
  • In case I have a question, I don't need to get back to the client for clarification, I can always rerun the call and listen up
  • It is easy to use and quite user friendly, I haven't yet faced any issues in setting up Contivio
  • Sometimes it needs multiple tries to sign in and this has been troublesome
  • At times I have missed call records and it bugs when you really need to listen to the call for details
  • If I am barged into a colleague's call no one else can barge in until I get off that call. This can be a problem when there are mentees who need to learn from these conversations
I travel a lot and this makes Contivio easy to use, all I need is a good WIFI connection and I am good to interact with the clients anytime/anywhere. The flexibility of not running out the options to get the business running is amazing.
The only thing that bothers me is that you may not realize that you're not logged in as you cannot see when the phone logs you out of the application, this also means you might loose out on a running call or the call may not get recorded.
Contact Center Software (13)
30%
3.0
Agent dashboard
N/A
N/A
Validate callers
80%
8.0
Outbound response
N/A
N/A
Call forwarding
80%
8.0
Click-to-call (CTC)
80%
8.0
Warm transfer
N/A
N/A
Predictive dialing
N/A
N/A
Interactive voice response
N/A
N/A
REST APIs
N/A
N/A
Call scripts
N/A
N/A
Call tracking
70%
7.0
Multichannel integration
80%
8.0
CRM software integration
N/A
N/A
Workforce Optimization (WFO) (9)
31.11111111111111%
3.1
Inbound call routing
N/A
N/A
Omnichannel inbound routing
N/A
N/A
Recording
70%
7.0
Quality management
70%
7.0
Call analytics
70%
7.0
Historical reporting
N/A
N/A
Live reporting
N/A
N/A
Customer surveys
N/A
N/A
Customer interaction analytics
70%
7.0
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
  • It aids the operations and sales team to keep track of client call data and this is particularly helpful for tracking sales leads.
  • Losing out on an important conversation because either you got logged out in between or the call did not get recorded are two scenarios that are common cons with Contivio.
  • The features that show up on the screen when logged in to the application can sometimes be overwhelming because you don't need to use all the features in one go and some can be hidden for later use when searched for.
Though I still use all of these three applications for my work but I find Contivio convenient to use because I don't have to use different applications to manage my calls or chats with the same client. The feature of keeping it all in one place is something that Contivio wins on hands down. The only thing is not everyone needs plethora of features so some can be hidden from the main screen to keep the interface less overwhelming and somewhat neat.
3
These are operations and sales teams who use Contivio to keep track of the client calls and of course me because I regularly speak with the clients to provide the services package that the organization has on offer. For sales calls this becomes important to track sales leads and if required I can barge into the call to understand client expectations so that we don't have to discuss later and unnecessarily waste time in explaining what the client said and what needs to be done.
3
All you need is a good WIFI connection to use the application and yes of course keep in mind that it does not work on iPhone. You don't need a specific skill to run the application, its quite easy and simple to use, once you get a hang of using it frequently it keeps getting better. Just make sure that when not getting calls, check if the system hasn't automatically logged you out.
  • Track client conversations and listen back whenever required
  • Track sales leads to ensure pitching right services to the client's ask
  • A trainee can barge in to the call to hear what's needed to be done for a good call
I am happy with the application. Contivio is very easy to use, and I hardly ever run into problems so easy to give a decent rating!
Brian Hopper | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
It's being used throughout the organization as our phone system. It's used from sales, dev ops, to customer success, to our call center division.
  • It's great for call center setups
  • It's nice to have the ability to use the desk phone or a soft phone
  • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
  • No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
  • No web portal for easily adjusting call forwarding or status
  • Requires signing in and out every day because it will log out randomly.
It's best suited for call centers, not for sales teams.
Contact Center Software (13)
30.76923076923077%
3.1
Agent dashboard
N/A
N/A
Validate callers
N/A
N/A
Outbound response
N/A
N/A
Call forwarding
60%
6.0
Click-to-call (CTC)
90%
9.0
Warm transfer
90%
9.0
Predictive dialing
N/A
N/A
Interactive voice response
N/A
N/A
REST APIs
N/A
N/A
Call scripts
N/A
N/A
Call tracking
80%
8.0
Multichannel integration
N/A
N/A
CRM software integration
80%
8.0
Workforce Optimization (WFO) (9)
N/A
N/A
Inbound call routing
N/A
N/A
Omnichannel inbound routing
N/A
N/A
Recording
N/A
N/A
Quality management
N/A
N/A
Call analytics
N/A
N/A
Historical reporting
N/A
N/A
Live reporting
N/A
N/A
Customer surveys
N/A
N/A
Customer interaction analytics
N/A
N/A
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
  • Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
  • It's provided a uniform system for our entire company
  • It isn't very user friendly, so the transition to Contivio was very rough
Jive is behind the times in terms of user interface and functionality.
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