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Conversica

Conversica

Overview

What is Conversica?

Conversica provides lead management software for marketing, inside sales and sales groups.

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Learn from top reviewers

Thanks to Conversica we improved our sales

Rating: 9 out of 10
March 22, 2022
IncentivizedVetted ReviewVerified User
We have been able to improve our sales thanks to the help of this software because it manages to get the best leads and convert them into sales for the business. It has many f...
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Melanie Tobiasson
Team Lead - Other
SVP Infrastructure & Operations
Penske Truck Leasing
Conversica1 year of experience

Bring on more custom fields!

Rating: 9 out of 10
January 19, 2021
IncentivizedVetted ReviewVerified User
It is being used across the organization and it addresses members who recently quit their membership.
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shaylah manning
Director - Marketing
Marketing Director
YMCA
Conversica1 year of experience

Great product, even better support

Rating: 10 out of 10
January 6, 2021
IncentivizedVetted ReviewVerified User
Conversica is a key technology in our marketing stack and go-to-market activities. Our assistant helps to ensure all digital, webinar, and event leads are followed up on thoro...
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Tyler Fields
Director - Marketing
Director of Marketing and Sales Operations
Corelight
Conversica3 years of experience

Conversica - An Excellent Solution to the Digital Drip Problem

Rating: 9 out of 10
December 18, 2020
IncentivizedVetted ReviewVerified User
At Hussian College - LA we use Conversica in our Admissions department to better assist potential students as they seek information on applying and attending our campus. As we...
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Maxwell Colburn
Administrator - Other
Admissions Special Programs Manager
Hussian College - Los Angeles
Conversica1 year of experience

Good sales Tool need to dig deeper if you are in CS

Rating: 7 out of 10
December 17, 2020
IncentivizedVetted ReviewVerified User
Both sales and Customer Success use [Conversica] at SEMrush. I can only speak to the CS side, we use it in order to get users to book an onboarding demo with us are brand new ...
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Nick Ciambrello
Manager - Customer Service
US Senior Customer Success Supervisor
SEMrush
Conversica1 year of experience
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Pricing

View all pricing

Starter Edition

$1,499

Cloud
per installation

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.conversica.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Automotive Sales Assistant Demo

YouTube
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Product Details

What is Conversica?

Conversica provides Intelligent Virtual Assistants (IVA) to help organizations attract, acquire and grow customers at scale. By automating routine business conversations, and personalizing interactions at scale, Conversica is designed to augment workforces allowing business professionals and Intelligent Virtual Assistants to work together harmoniously.

According to the vendor, Conversica Sales AI Assistant helps companies find and secure customers more quickly and efficiently by automatically contacting, engaging, qualifying, and following-up with leads via natural, multi-channel, two-way engagements. The Conversica Customer Success AI Assistant enables people and AI Assistants to work together for customer retention and account expansion.

With Conversica's extensive library of purpose-built and ready-to-use conversational skills backed by a proven and patented intelligent automation platform, Conversica’s AI Assistants can be deployed quickly, are designed to be human-like and personal, and to provide accuracy and autonomy.

Conversica Features

  • Supported: Engages and qualified leads
  • Supported: Notifies when a lead hasn't been contacted
  • Supported: Automates outreach to free up salespeople
  • Supported: Re-engages older leads to identify new prospects

Conversica Screenshots

Screenshot of Dashboard showing an overview of important metrics, like response rates, hot leads and top-performing lead sources

Conversica Video

Conversica is a leading provider of Intelligent Virtual Assistants for business, helping organizations augment their workforce to attract, grow and retain customers. The flagship Conversica® Sales AI Assistant helps companies find and secure customers more quickly and efficien...
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Conversica Integrations

Conversica Competitors

Conversica Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesEnglish

Frequently Asked Questions

Conversica provides lead management software for marketing, inside sales and sales groups.

Outreach and Yesware are common alternatives for Conversica.

Reviewers rate Support Rating highest, with a score of 8.9.

The most common users of Conversica are from Mid-sized Companies (51-1,000 employees).

Conversica Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)15%
Mid-Size Companies (51-500 employees)70%
Enterprises (more than 500 employees)15%
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 81)

Hot leads turn into our newest students because of our AI

Rating: 7 out of 10
Incentivized
September 07, 2019
ES
Erin Stevenson
Senior Internet Marketing Manager
Athabasca University (Education Management, 1001-5000 employees)
Vetted Review
Verified User
Conversica
1 year of experience
Use Cases and Deployment Scope
Our recruitment department is using it as part of the top of the funnel recruitment process, assisting marketing and our other teams handling the huge amount of hot leads we receive through our traditional marketing email automation. Conversica is used as another staff person helping guide our prospective learners thorough the beginning enrollment stages.
Pros
  • Language is so real that people have no idea they’re speaking with a bot.
  • Intuitive learning so it asks the appropriate questions for follow up.
  • The support teams to ensure the email conversations are going well is exceptional.
Cons
  • It would be great if it could do more learning based on the questions. Some of it is limiting and we find our emails have to be written a particular way. Can be restricting.
  • Multiple personas would be good. Right now we have just one. A couple of AI personas would be lovely.
  • The training can be daunting, especially for those that are doing it off the sides of their desk. There is still human intervention needed and it should be explained better that this product can actually increase the need for humans at the company, especially if implemented properly. The hot leads increase.
Likelihood to Recommend
It is ideal when you get a lot of emails from prospective leads and they have very similar questions. You spend a lot of time answering the same thing over and over and it can eat up your time. But it’s necessary to get them down the funnel. Conversica assists with that. They handle the initial emails and help self serve those prospects so staff is then able to deal with hot leads only.

Conversica is a Great Additional to a Sales Team

Rating: 8 out of 10
Incentivized
June 25, 2019
Verified User
Employee in Marketing
Insurance Company, 51-200 employees
Vetted Review
Verified User
Conversica
2 years of experience
Use Cases and Deployment Scope
We use Conversica to reach out to leads that we don't have the resources to follow up on directly. Our AI messages up to 3,000 leads a month and alerts us when there are hot leads or leads at risk. It is primarily used to support the sales team.
Pros
  • Follows Up - While some customers get annoyed at multiple emails, the majority seem to like the follow up reminders.
  • Changing Names - if a lead we enter has a different name, Conversica automatically updates it in the system.
  • Ease of Use - the system is very easy to use and navigate.
Cons
  • I would like to see a more flexible messaging option.
Likelihood to Recommend
Conversica is great to assist sales and service teams to make sure that outreach and follow up is happening. It wouldn't be great in a personalized situation.

Conversica employee of the month. Every month.

Rating: 10 out of 10
October 12, 2017
RF
Robert Farmer
IT Director
Wasatch Trading (Investment Management, 11-50 employees)
Vetted Review
Verified User
Conversica
1 year of experience
View profile
Use Cases and Deployment Scope
Conversica helps touch base with all of our leads. The system is able to message our leads that our sales team can't get to due to lead volume. This allows our sales team to find the hot leads faster and spend less time prospecting.
Pros
  • Emails every lead that is worth working.
  • Follows up with leads to make sure they are happy.
  • Gives management insight into areas that reps may need help in.
Cons
  • I'd like it if the emails could be formatted in a way that looks like it was being sent from a real user. Hide some of the tracking, business info that appears in the emails.
Likelihood to Recommend
Conversica is great for a company with leads that need to be worked. My sales team spends a lot of time trying to call leads. Conversica takes care of emailing and we know none of our leads fall through the cracks.

Conversica is our star sales rep!

Rating: 8 out of 10
Incentivized
May 21, 2018
Verified User
Employee in Other
Computer Software Company, 51-200 employees
Vetted Review
Verified User
Conversica
1 year of experience
Use Cases and Deployment Scope
We are using Conversica to supplement our sales team touches to help them focus on the hot leads ready to convert. It significantly reduces the administrative work of emailing prospects and customers to gauge how ready they are to speak to the sales rep. Conversica makes the follow-up process of trials, events, webinars, and other key interactions seamless.
Pros
  • Awesome customer support and willingness to fit our needs
  • Easy to use dashboard
  • Comprehensive reporting
  • Multiple conversations to choose from to engage woth your prospects and customers
Cons
  • There isn't a lot of flexibility with the conversation type
  • The admin of Conversica isn't able to control some admin functionality and you have to go through support (i.e. pausing leads for a period of time in a conversation)
  • Currently there is no support portal or documentation for Conversica, so we have to constantly reach out for support for questions.
Likelihood to Recommend
Well suited:
Event follow-up
In-trail conversion
Reengaging with prospects

A Dealer's Review of Conversica's AI

Rating: 10 out of 10
Incentivized
April 05, 2019
JD
Joseph Davis
E-Commerce Director
Ewing Automotive Group (Automotive, 201-500 employees)
Vetted Review
Verified User
Conversica
5 years of experience
Use Cases and Deployment Scope
We have used Conversica's AI assistant for the past 5 years. I currently use it in all of our dealerships for 2 primary reasons. Reason 1) Vendor Accountability. Because the assistant interacts with all inbound leads, I know exactly which of my vendors are producing great engaging leads and which ones are sending me poor quality leads. This allows me to hold my poor performing vendors accountable and to reallocate advertising funds from poor performers to high performers. Reason 2) Sales Accountability. With Conversica's AI interacting multiple times with every lead, I get a great picture of how well our sales staff is handling leads. I get daily reports of our Hot Leads and instant notifications when we have a "Lead at Risk." If one sales rep is consistently producing Leads at Risk, then I know that sales rep needs extra coaching. It also allows our Sales Managers to immediately step in and work with the client to save any deals that could be at risk.
Pros
  • Identifies leads sources that engage in two-way communication with your sales department.
  • Ensures that your sales staff is not letting leads "slip through the cracks".
  • Allows you to better manage your sales staff based on their usage.
  • Responses are not "canned" - the AI learns and is very lifelike.
Cons
  • None that I can think of at this time.
Likelihood to Recommend
Conversica's AI is a great tool for any company that handles daily inbound leads from the internet.
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