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Conversica has become a valuable tool for businesses across various industries. It addresses the problem of leads staying stagnant in the …
Starting at $1,499 per installation
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What is Conversica?
Conversica provides lead management software for marketing, inside sales and sales groups.
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Pricing
Starter Edition
$1,499
Cloud
per installation
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.conversica.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Automotive Sales Assistant Demo
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Conversica?
Conversica provides Intelligent Virtual Assistants (IVA) to help organizations attract, acquire and grow customers at scale. By automating routine business conversations, and personalizing interactions at scale, Conversica is designed to augment workforces allowing business professionals and Intelligent Virtual Assistants to work together harmoniously.
According to the vendor, Conversica Sales AI Assistant helps companies find and secure customers more quickly and efficiently by automatically contacting, engaging, qualifying, and following-up with leads via natural, multi-channel, two-way engagements. The Conversica Customer Success AI Assistant enables people and AI Assistants to work together for customer retention and account expansion.
With Conversica's extensive library of purpose-built and ready-to-use conversational skills backed by a proven and patented intelligent automation platform, Conversica’s AI Assistants can be deployed quickly, are designed to be human-like and personal, and to provide accuracy and autonomy.
According to the vendor, Conversica Sales AI Assistant helps companies find and secure customers more quickly and efficiently by automatically contacting, engaging, qualifying, and following-up with leads via natural, multi-channel, two-way engagements. The Conversica Customer Success AI Assistant enables people and AI Assistants to work together for customer retention and account expansion.
With Conversica's extensive library of purpose-built and ready-to-use conversational skills backed by a proven and patented intelligent automation platform, Conversica’s AI Assistants can be deployed quickly, are designed to be human-like and personal, and to provide accuracy and autonomy.
Conversica Features
- Supported: Engages and qualified leads
- Supported: Notifies when a lead hasn't been contacted
- Supported: Automates outreach to free up salespeople
- Supported: Re-engages older leads to identify new prospects
Conversica Screenshots
Conversica Video
Conversica is a leading provider of Intelligent Virtual Assistants for business, helping organizations augment their workforce to attract, grow and retain customers. The flagship Conversica® Sales AI Assistant helps companies find and secure customers more quickly and efficien...
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Conversica Competitors
Conversica Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Languages | English |
Frequently Asked Questions
Conversica provides lead management software for marketing, inside sales and sales groups.
Reviewers rate Support Rating highest, with a score of 8.9.
The most common users of Conversica are from Mid-sized Companies (51-1,000 employees).
Conversica Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 15% |
| Mid-Size Companies (51-500 employees) | 70% |
| Enterprises (more than 500 employees) | 15% |
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Reviews and Ratings
(152)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Conversica has become a valuable tool for businesses across various industries. It addresses the problem of leads staying stagnant in the database without engagement and ensures that potential clients and prospects are not slipping through the cracks. Users have found Conversica to be effective in reaching out to low-value leads, engaging old leads, and warming up leads before they are sent to the sales team. The AI Sales Assistant in Conversica is able to initiate and maintain conversations with these leads until they are ready for a sales conversation with a human. Additionally, Conversica is used as a lead retention tool, providing persistent follow-ups with cold leads and attempting to win back canceled accounts. By implementing Conversica, businesses have seen an increase in conversion rates and lead turnover, while also saving time in lead qualification and support quotes. It has proven particularly helpful for sales and marketing teams, as it generates warm leads at a competitive price per lead and ensures that all digital, webinar, and event leads are contacted. In addition to sales and marketing departments, Conversica has been successfully utilized by recruitment departments to handle a large number of hot leads received through traditional marketing email automation. Overall, users recommend Conversica to other businesses due to its effectiveness in improving lead engagement and conversion rates.
Exceptional Support: Users have consistently praised the exceptional support provided by the Conversica team, with multiple reviewers highlighting their understanding of business models, goals, and metrics. They appreciate the continuous efforts made by Jen Amundgaard and Caleb Clapp to improve campaigns and optimize the use of the service. The commitment to customer success and responsiveness throughout the purchasing journey and ongoing support has been highly valued.
Time-Saving Automation: Many users find Conversica's service valuable for working with low-level leads and identifying those that show genuine interest in their product or service. By automating outreach, sales and account managers can focus on other activities, saving time and resources. This feature has been seen as a significant benefit.
Engaging Unresponsive Leads: Several users have praised Conversica's effectiveness in engaging unresponsive leads and reaching out to database segments that had lost contact. They consider this capability impossible to replicate with human capital investments. Conversica's ability to bridge the gap between users and potential clients through non-promotional, soft touchpoints for reengagement has been highly appreciated.
Confusing User Interface: Some users have found the user interface of Conversica to be confusing, stating that it could be improved to enhance usability.
Limited Reporting Capabilities: Users have expressed dissatisfaction with the limited reporting capabilities in Conversica. They feel that there is a lack of ability to delve deeper into reports once they are initially created.
Lack of Flexibility in Messaging Options: According to user feedback, some users have mentioned that Conversica lacks flexibility in messaging options. They feel that more varied responses and approaches would be beneficial for their communication needs.
Users commonly recommend the following actions when using Conversica:
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Start using Conversica as soon as possible to increase business. Users advise implementing Conversica at the earliest opportunity to capitalize on its potential for generating leads and assigning them in a structured sales process. They emphasize the importance of actively participating in training and customization of Conversica to achieve optimal results.
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Treat Conversica as a valuable team member and solicit feedback on conversations. It is suggested to treat Conversica as an integral part of the team and seek feedback on its conversations. This approach can lead to better alignment with sales goals and customer expectations. Additionally, actively monitoring and interacting with Conversica is essential for success.
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Have the necessary resources and personnel to manage Conversica effectively. Users recommend having a good IT person available to troubleshoot any AI-related issues. It is also important to have a plan in place and ensure a clean database before utilizing Conversica for outreach. Moreover, having dedicated resources and personnel who can manage Conversica effectively is critical for maximizing its impact on lead generation and engagement.
Overall, users highly recommend integrating Conversica into sales processes, starting early, actively managing it, seeking feedback, and dedicating adequate resources to achieve significant benefits in lead generation and customer engagement.
Attribute Ratings
Reviews
(26-50 of 95)Companies can't remove reviews or game the system. Here's why
- In a matter of 2 weeks, it was able to get 15 positive responses and demo requests from prospects that were in its outreach streams. And these were from our B and C grade prospects. It might have taken months for our sales reps to get those responses.
- It has helped us to improve our post-event follow up.
September 14, 2019
Lots of potential!
- We've definitely closed some deals, but not using it to its full potential.
September 07, 2019
Hot leads turn into our newest students because of our AI
- More engagement
- Quicker (shortened) enrollment time
- Prospective learners feel engaged as they feel we’re giving them one on one attention.
September 07, 2019
Conversica has been a huge time saver
- Conversica has paid for itself in only 4 months so in less than 6 months our ROI is 100%.
- It's easy for us to add leads to existing campaigns from SFDC which means that our time to launch is 3-4 minutes best case. This saves an incredible amount of our teams time so we can focus on other projects.
- Still evaluating. The platform is pretty expensive per month, so we have only seen a moderate return from recruitment and sales efforts. We deal in mortgages, so the actual closing of a sale or converting a producing employee is a longer lead time and more complicated for qualifying purposes.
August 27, 2019
First impressions and monitored results.
- It helps to bring in legitimate new deals. One closed deal via leads generated from Converisca pays for the yearly fee for the service.
- If any negative, I feel our sales team (some reps) lean on this as their sole prospecting tool.
- This has helped to improve our efficiency, ultimately promoting a stronger operational flow.
August 27, 2019
Conversica has really helped to fuel our sales pipeline.
- We have seen a real increase in the quality of leads going to our salespeople, and with a confirmed phone number.
- Our salespeople have really liked having an "assistant" to help get stale opportunities back in to process and end in a sale that may not have been made if it was not for Conversica.
- Conversica has really brought a new life to our company knowing that there is a huge amount of work in a day, over 1700 conversations at a time or more, being done with our people focusing on even more important things.
August 27, 2019
Conversica use it as intended
- We are still working out how to segment a subset of people to use this effectively.
August 26, 2019
Smart and responsive
- Higher MQL to SQL conversion rate.
- More qualified leads for the sales team.
- Better engagement and follow up.
August 24, 2019
A good tool and good support with a high level of customization, but sometimes frustrating to deal with.
- Sales rely too much on Conversica.
- The connection with the nurturing program is tricky: warm leads could end up in limbo.
- Time-consuming to check it.
August 23, 2019
Great Sales Assistant Alternative!
- Helped bring in a lot of revenue in 2018, especially around upselling to current customers.
August 20, 2019
Conversica will help you book more meetings
- For various reasons I am not able to disclose our ROI but I can say that we recently renewed our contract with Conversica after seeing results in our first year using the platform.
August 14, 2019
Conversica review
- easy to use for sales team
August 13, 2019
Conversica will help improve your efficiency.
- Unfortunately I do not have access to those reports at the moment, so I am only able to affirm that it has had a positive impact on our ROI.
August 12, 2019
Conversica robot helps us re-engage prospects!
- Maximize SDR focus on interested leads.
August 09, 2019
Conversica Review
- The ROI Conversica presents at are a little over-the-top.
- The ROI conversation is not a one time meeting, even dragging for months at a time.
- However, once everything is set up and ready to go, the solution helps us reach our objective as much as it can.
August 09, 2019
Conversica Sales AI Assistant
- Conversica has increased our MQL:SAL conversion
- Conversica has helped us build pipeline with leads that would have otherwise gone untouched.
August 09, 2019
Great Opportunity with Conversica, Just Needs Time
- We have not seen a positive one yet. Still working on that as we speak.
August 01, 2019
Sales
- We have sold over $500K in Conversica deals
- Our customers are experiencing a 3 to 1 return on investment.
July 30, 2019
SAVE YOUR SALES REPS TIME
- Gained more opportunities that would be seen as lost
- Follow up to less qualified lead that save sales reps time
July 27, 2019
Conversica: why you need it!
- Positive
July 17, 2019
Changed Email Marketing Forever
- We have reached out to thousands of potential customers in a very short amount of time.
- The average time from when a customer raises their hand to an actual meeting being booked has gone down tremendously.
July 17, 2019
The total package in AI
- The number of Leads from Free Trial to paying customers has increased now that our Sales Team is able to follow up with the right Leads.
- Conversica has found us 5.2 million in revenue since 2015.
- Phone numbers and email addresses are kept up to date when the AI is reaching out.
- No more leads slipping through the cracks. Everyone gets contacted soon after they engage with our content.
- We can now more accurately determine the interest level of all our leads and place them in the proper section of our sales funnel.
- We are starting more conversation in less time and have closed new business that originated from Conversica outreach.
Score 10 out of 10
Vetted Review
Verified User
- We are fairly new with Conversica, but we have had tremendous success contacting leads that have sat dormant and not worked, we have seen deal flow from these conversations, just at the time I can't give a specific answer.
- In our first small campaign to cold leads we had a 46% engagement rate, which is phenomenal!
- The more leads we feed to Conversica the lower our engagement rate drops, but over time it climbs back up as it take 6-7 messages before we see a lot of response.