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Conversica has become a valuable tool for businesses across various industries. It addresses the problem of leads staying stagnant in the …
Starting at $1,499 per installation
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What is Conversica?
Conversica provides lead management software for marketing, inside sales and sales groups.
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Pricing
Starter Edition
$1,499
Cloud
per installation
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.conversica.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Automotive Sales Assistant Demo
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Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is Conversica?
Conversica provides Intelligent Virtual Assistants (IVA) to help organizations attract, acquire and grow customers at scale. By automating routine business conversations, and personalizing interactions at scale, Conversica is designed to augment workforces allowing business professionals and Intelligent Virtual Assistants to work together harmoniously.
According to the vendor, Conversica Sales AI Assistant helps companies find and secure customers more quickly and efficiently by automatically contacting, engaging, qualifying, and following-up with leads via natural, multi-channel, two-way engagements. The Conversica Customer Success AI Assistant enables people and AI Assistants to work together for customer retention and account expansion.
With Conversica's extensive library of purpose-built and ready-to-use conversational skills backed by a proven and patented intelligent automation platform, Conversica’s AI Assistants can be deployed quickly, are designed to be human-like and personal, and to provide accuracy and autonomy.
According to the vendor, Conversica Sales AI Assistant helps companies find and secure customers more quickly and efficiently by automatically contacting, engaging, qualifying, and following-up with leads via natural, multi-channel, two-way engagements. The Conversica Customer Success AI Assistant enables people and AI Assistants to work together for customer retention and account expansion.
With Conversica's extensive library of purpose-built and ready-to-use conversational skills backed by a proven and patented intelligent automation platform, Conversica’s AI Assistants can be deployed quickly, are designed to be human-like and personal, and to provide accuracy and autonomy.
Conversica Features
- Supported: Engages and qualified leads
- Supported: Notifies when a lead hasn't been contacted
- Supported: Automates outreach to free up salespeople
- Supported: Re-engages older leads to identify new prospects
Conversica Screenshots
Conversica Video
Conversica is a leading provider of Intelligent Virtual Assistants for business, helping organizations augment their workforce to attract, grow and retain customers. The flagship Conversica® Sales AI Assistant helps companies find and secure customers more quickly and efficien...
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Conversica Competitors
Conversica Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Languages | English |
Frequently Asked Questions
Conversica provides lead management software for marketing, inside sales and sales groups.
Reviewers rate Support Rating highest, with a score of 8.9.
The most common users of Conversica are from Mid-sized Companies (51-1,000 employees).
Conversica Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 15% |
| Mid-Size Companies (51-500 employees) | 70% |
| Enterprises (more than 500 employees) | 15% |
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Reviews and Ratings
(152)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Conversica has become a valuable tool for businesses across various industries. It addresses the problem of leads staying stagnant in the database without engagement and ensures that potential clients and prospects are not slipping through the cracks. Users have found Conversica to be effective in reaching out to low-value leads, engaging old leads, and warming up leads before they are sent to the sales team. The AI Sales Assistant in Conversica is able to initiate and maintain conversations with these leads until they are ready for a sales conversation with a human. Additionally, Conversica is used as a lead retention tool, providing persistent follow-ups with cold leads and attempting to win back canceled accounts. By implementing Conversica, businesses have seen an increase in conversion rates and lead turnover, while also saving time in lead qualification and support quotes. It has proven particularly helpful for sales and marketing teams, as it generates warm leads at a competitive price per lead and ensures that all digital, webinar, and event leads are contacted. In addition to sales and marketing departments, Conversica has been successfully utilized by recruitment departments to handle a large number of hot leads received through traditional marketing email automation. Overall, users recommend Conversica to other businesses due to its effectiveness in improving lead engagement and conversion rates.
Exceptional Support: Users have consistently praised the exceptional support provided by the Conversica team, with multiple reviewers highlighting their understanding of business models, goals, and metrics. They appreciate the continuous efforts made by Jen Amundgaard and Caleb Clapp to improve campaigns and optimize the use of the service. The commitment to customer success and responsiveness throughout the purchasing journey and ongoing support has been highly valued.
Time-Saving Automation: Many users find Conversica's service valuable for working with low-level leads and identifying those that show genuine interest in their product or service. By automating outreach, sales and account managers can focus on other activities, saving time and resources. This feature has been seen as a significant benefit.
Engaging Unresponsive Leads: Several users have praised Conversica's effectiveness in engaging unresponsive leads and reaching out to database segments that had lost contact. They consider this capability impossible to replicate with human capital investments. Conversica's ability to bridge the gap between users and potential clients through non-promotional, soft touchpoints for reengagement has been highly appreciated.
Confusing User Interface: Some users have found the user interface of Conversica to be confusing, stating that it could be improved to enhance usability.
Limited Reporting Capabilities: Users have expressed dissatisfaction with the limited reporting capabilities in Conversica. They feel that there is a lack of ability to delve deeper into reports once they are initially created.
Lack of Flexibility in Messaging Options: According to user feedback, some users have mentioned that Conversica lacks flexibility in messaging options. They feel that more varied responses and approaches would be beneficial for their communication needs.
Users commonly recommend the following actions when using Conversica:
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Start using Conversica as soon as possible to increase business. Users advise implementing Conversica at the earliest opportunity to capitalize on its potential for generating leads and assigning them in a structured sales process. They emphasize the importance of actively participating in training and customization of Conversica to achieve optimal results.
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Treat Conversica as a valuable team member and solicit feedback on conversations. It is suggested to treat Conversica as an integral part of the team and seek feedback on its conversations. This approach can lead to better alignment with sales goals and customer expectations. Additionally, actively monitoring and interacting with Conversica is essential for success.
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Have the necessary resources and personnel to manage Conversica effectively. Users recommend having a good IT person available to troubleshoot any AI-related issues. It is also important to have a plan in place and ensure a clean database before utilizing Conversica for outreach. Moreover, having dedicated resources and personnel who can manage Conversica effectively is critical for maximizing its impact on lead generation and engagement.
Overall, users highly recommend integrating Conversica into sales processes, starting early, actively managing it, seeking feedback, and dedicating adequate resources to achieve significant benefits in lead generation and customer engagement.
Attribute Ratings
Reviews
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May 15, 2018
Experience with Conversica
We are using Conversica to assist us in reaching out to old leads in an attempt to re-engage their interest. This helps our team still focus on the new leads coming in and still we are able to get successful results on running campaigns to older leads. Another way we use Conversica is on canceled accounts to attempt winning back their business. We currently are only using it on the sales side of our business.
April 13, 2018
Conversica is a game changer
Score 10 out of 10
Vetted Review
Verified User
Conversica is being used by the marketing and sales teams. The initial problem it solved for us is being able to efficiently follow up with the high volume of leads we scan at events. During our initial campaign we were able to wake up stale leads in our database and find opportunities hidden in the rough. It has also turned into an effective inbound follow up channel.
April 02, 2018
Amazing product, great support staff!
Score 10 out of 10
Vetted Review
Verified User
We have implemented Conversica as a lead retention tool. Ensuring that persistent follow up's are done with all of our in-house generated cold leads convert the best they can.
March 09, 2018
AI Powered Lead Engagement is the Future, Today!
Score 9 out of 10
Vetted Review
Verified User
We implemented Conversica to help in our sales process by moving the burden of initial lead follow-up from a human sales representative to our virtual assistant. The goal was to increase engagement with our leads and to use our sales team for higher value interactions rather than having them reach out directly to every lead. The AI assistant is persistent in a way that our human team could not match. Yet the assistant reaches out in a way that seems to facilitate engagement rather than turning people off. We've seen an increase in engagement levels for new leads and also an increase in older lead re-engagement. While Conversica doesn't sell, it's good at being persistent and making interactions more visible to both the sales team and management. We've uncovered multiple opportunities that might have gone unnoticed by carefully reviewing each day's responses. We've also been pleased with the accuracy the tool has shown in interpreting the responses it receives. While it doesn't get them all right (especially foreign or some out of office responses) it learns and gets better over time.
November 21, 2017
Conversica is working wonders
Score 10 out of 10
Vetted Review
Verified User
At authorsolutions it is critical that we are able to reach our leads. Conversica has allowed us to reach out and re-engage older leads and bring them back. This has allowed us to penetrate our back list with incredible results.
October 26, 2017
Try Conversica
Score 9 out of 10
Vetted Review
Verified User
Conversica filters my good leads from my bad leads so I know where to invest my time and efforts. I have used other company's as well. None of them work as good as Conversica; I would recommend to this all my colleagues in the financial industry. Thank You Conversica.
October 13, 2017
Conversica Indispensable to your ROIs
Score 10 out of 10
Vetted Review
Verified User
We use Conversica across the whole organization, on what the vendor calls an outbound campaign (as opposed to an inbound campaign, another option they offer). Their SaaS helps us on the deal origination side, to identify those business owners interested in our value proposition (debt-side advisory & placement services for US SMEs with $1M-$20M annual revenues). The software does this efficiently, at a fraction of the cost of using personnel (internal or outsourced) to perform the same function.
October 12, 2017
Conversica employee of the month. Every month.
Score 10 out of 10
Vetted Review
Verified User
Conversica helps touch base with all of our leads. The system is able to message our leads that our sales team can't get to due to lead volume. This allows our sales team to find the hot leads faster and spend less time prospecting.
October 11, 2017
Convert with Conversica
Score 10 out of 10
Vetted Review
Verified User
Conversica is currently being used for lead nurturing. We submit segmented data based on where a lead is in our workflow and Conversica reaches out to them with a message specific to each segment. It is also used to win back previous clients and re-engage with older ones.
Score 9 out of 10
Vetted Review
Verified User
We are currently using Conversica to handle inbound request for all leads that aren't considered to be an MQL. A little over 3 months and we've pushed over 9,000 leads through Conversica to engage with these low-quality leads. Early success of 22 SQLs generated and 6 deals closed with help from Conversica. Without Conversica these leads would have just sat in SFDC and would not have been touched by our account executives. They would have been included in our marketing automation nurture programs but those look marketing fluffer and Conversica appears to be a sales rep. We've focused primarily on using Conversica for new business deals but plans are to leverage the tool for upsell and re-engagement as well.
May 05, 2017
Awesome Application
Score 9 out of 10
Vetted Review
Verified User
We are utilizing Conversica for lead generation for our growth team. [It] Generates qualified leads into our sales funnel.
April 28, 2017
Conversica Converts!
Score 10 out of 10
Vetted Review
Verified User
We started in 2017 implementing the use of Conversica, and I can wholeheartedly testify that Conversica has been an incredible asset to our company. Conversica, who we call “Victoria” our AI has increased conversion rates and lead turnover. Our brokers who all refer to her by name look forward to their upload and knowing that they are not letting anything fall to the way side. Our support system at Conversica (Caleb and Derik) are nothing but helpful. They have both taken so much of their time to make sure that we are using the program to its maximum potential and have a full understanding of how to use Conversica, and all of the reporting tools. They check in regularly to make sure we are satisfied and all of our needs are met. Bringing Conversica into this office has been one of the most successful programs that we will continue to use for a long time to come.
February 10, 2017
Great Product, Great Results, Great Team.
Score 9 out of 10
Vetted Review
Verified User
We initially started using Conversica for dealing with leads on mass from tradeshows, and had some great success. Since then our usage of the product has evolved and we are now running multiple conversations, and even have Conversica integrated to our inbound lead flow activity. The use cases for this product are constantly growing and we can see future value with Conversica to support the wider business (client sales and even finance).
February 09, 2017
An AI assistant so good, your co-workers ask to meet her
Score 9 out of 10
Vetted Review
Verified User
The marketing department uses Conversica to engage with inbound, English speaking, top of funnel leads who have not yet been qualified by sales. Our goal is to identify potential opportunities earlier in the sales cycle through personalized conversations based on the lead's activities.
February 06, 2017
Increased Engagement and Lead Conversion!
Score 10 out of 10
Vetted Review
Verified User
Conversica has been instrumental in helping us to nurture and qualify prospects that enter our CRM by doing much of the heavy lifting on the front end of our sales process. With our prospect outreach goals in place, we have been able to use Conversica technology to increase engagement with prospects without having to compromise the all important human element.
February 06, 2017
A great substitute or enhancement for your sales development team
Score 10 out of 10
Vetted Review
Verified User
We use Conversica as a lead qualification tool. Our company does not have a business development or inside sales team to make the first pass on all the leads we generate. Conversica can do this job more efficiently and at a much lower cost.
February 03, 2017
Great product, great team - very happy customer
Score 9 out of 10
Vetted Review
Verified User
We use Conversica to be more efficient in lead follow-up, so it is primarily used by sales and marketing. There are three specific use cases. Firstly at certain events, we generate thousands of leads, which flood our sales development team meaning some leads get follow up outside our usual SLAs. Secondly, we have identified a cohort of accounts which we want our teams to focus on. In both of these cases, we use our data to prioritise and route the leads either to our team or to Conversica to qualify. Lastly, we use a re-engage program to recontact prior MQLs after 60 days.
January 31, 2017
Good Product
Score 10 out of 10
Vetted Review
Verified User
We use it for email blasts and to answer direct contacts. It is like having your own personal assistant - saving companies money rather than having to hire another head.
January 27, 2017
Conversica's Delivering Results
Score 10 out of 10
Vetted Review
Verified User
We're currently using Conversica on our demand gen team and have seen outstanding results so far. Rather than wait for all leads to MQL, we've been able to leverage Conversica for a variety of campaigns to accelerate the time it takes qualified leads to reach sales.
January 27, 2017
Artificial Intelligence Generating Qualified Leads
Score 10 out of 10
Vetted Review
Verified User
We are using Conversica to generate warm leads for our sales agents. The system helps supplement the number of qualified leads at a very competitive price per lead.