Overview
What is Verint Messaging?
Verint Messaging (formerly Conversocial) is a social customer service software that enables companies to engage in large volumes of social media conversations with their customers. The cloud-based software combines intelligent prioritization with team management workflows to enable companies to quickly…
Recent Reviews
Pricing
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
3 people also want pricing
Alternatives Pricing
Product Demos
Verint Messaging (Conversocial) Video Pacific Airlines Demo
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Verint Messaging?
Verint Messaging™ is a purpose-built solution for integrating messaging into the digital customer journey and facilitating conversations with customers via messaging and social channels at-scale.
Providing a digital customer engagement solution for messaging channels, Verint combines agent and virtual assistant response along with workforce automation, resolution management, chatbot development, and enterprise-grade analytics.
Messaging
• WhatsApp
• Messenger
• Instagram Messages
• Apple Business Chat
• Google's Business Messaging
• Twitter Direct Message
• WeChat
• SMS
Social Media
• Instagram
• Instagram ads
• Facebook
• Facebook ads
• Twitter
• YouTube
• Google My Business Reviews
• Google Play Store reviews
The vendor states customers of Verint Messaging report ROIs across the board, including 83% reduction in cost per contact, a 48% reduction in average handling time, or a 15% lift in average order value to name a few.
Verint Messaging is formerly known as Conversocial. It is now part of the Digital-First Engagement portfolio on the Verint cloud platform.
Verint Messaging Screenshots
Verint Messaging Integrations
Verint Messaging Competitors
Verint Messaging Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Languages | English, French, German, Spanish |
Verint Messaging Downloadables
Frequently Asked Questions
Verint Messaging (formerly Conversocial) is a social customer service software that enables companies to engage in large volumes of social media conversations with their customers. The cloud-based software combines intelligent prioritization with team management workflows to enable companies to quickly and efficiently join and create conversations with their customers.
Khoros Care, Sparkcentral (discontinued), and Sprinklr Social are common alternatives for Verint Messaging.
Reviewers rate Online Training and Implementation Rating highest, with a score of 9.1.
The most common users of Verint Messaging are from Enterprises (1,001+ employees).
Verint Messaging Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 0% |
Mid-Size Companies (51-500 employees) | 70% |
Enterprises (more than 500 employees) | 30% |