Conversocial Reviews

14 Ratings
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Score 8.0 out of 100

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Reviews (1-10 of 10)

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May 08, 2015
Dan Fricker | TrustRadius Reviewer
Score 9 out of 10
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Likelihood to Recommend

This tool is well-suited for our Audience Relations team - our structure and processes are quite different than other traditional Customer Service departments, but Conversocial was able to meet our unique needs.
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November 19, 2014
Conway Stone | TrustRadius Reviewer
Score 10 out of 10
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Likelihood to Recommend

From experience, you may ask the Conversocial team to make recommendations on licenses for larger vs. smaller social customer service teams. The need for support and the amount of usage you may get from the tool's robust offering may differ as a result of those precedents. The tool is adaptable in both scenarios it would seem.
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November 15, 2014
Amy Ortega | TrustRadius Reviewer
Score 9 out of 10
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Likelihood to Recommend

It is well suited for larger organizations that see a lot of content. If you're a very small business with little engagement, Conversocial may not be the most appropriate tool for you. I would ask yourself how much content you see each day/week, is that number going to increase for any reason, and based on that Conversocial may be the perfect fit.
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November 13, 2014
Kellen McAvoy | TrustRadius Reviewer
Score 8 out of 10
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Likelihood to Recommend

When deciding on a social media platform, I always recommend outlining business goals. Identify what the platform will be used for and what you are hoping to get out if it. Conversocial specializes in customer service related social media inquiries - this is its greatest strength. However, I would not recommend it for clients who are looking for a platform with full scale reporting capabilities. When deciding on whether to use Conversocial, make sure you define your business goals, check to make sure all the channels you are active on are included in the platform, review the reporting capabilities, and try before you buy.
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September 28, 2014
DeeGee Davis | TrustRadius Reviewer
Score 10 out of 10
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Likelihood to Recommend

Conversocial is really helpful for businesses who get a lot of customer support volume on Facebook and Twitter specifically. The tool brings both websites together in an easy-to-use format and ensures that customer support/marketing are reaching every customer who needs assistance.
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August 11, 2014
Nolan Perry | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
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Likelihood to Recommend

If you only have one or two accounts to monitor or a very low volume of messages, then you probably don't need a listening tool like Conversocial. But for groups in the opposite situation, it excels.
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July 23, 2013
Andrey Grigoryev | TrustRadius Reviewer
Score 10 out of 10
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Likelihood to Recommend

Conversocial is the clear leader in this space. We're glad we picked them, and while many of the others have stopped innovating, these guys are always coming up with new features to improve the product. They're also a pleasure to work with. Highly recommend.
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June 25, 2013
Lauren Stewart | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
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Likelihood to Recommend

We looked at a number of different tools including Radian6 and Synthesio. Ultimately Conversocial was the right choice for us since it has a very simple-to-use interface. This is important for our team which is not highly technical and would struggle with some of the more complex tools out there.
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What is Conversocial?

Conversocial is a customer engagement platform that promises to deliver a unified approach to a new generation of customer care. The vendor says Conversocial enables hundreds of global brands including Google, Tesco and Hertz to ensure they are supporting in-the-moment resolution, at scale, to drive profitable and lasting relationships on all Social Messaging channels. Conversocial aims to create a clear digital path for brand and consumer engagement that combines excellent technology and services.

Conversocial Video

Watch The New Standard of Social Customer Service is Here: The Power of Social Care for Travel & Hospitality Industries

Conversocial Downloadables

Conversocial Integrations

Conversocial Competitors

Conversocial Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

Conversocial Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
0%
Mid-Size Companies (51-500 employees)
70%
Enterprises (> 500 employees)
30%

Conversocial Support Options

 Paid Version
Live Chat
FAQ/Knowledgebase
Social Media

Conversocial Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Languages: English, French, German, Spanish