July 23, 2013
Key Negotiation Points
Pricing model is very transparent. Not much special negotiation - competitively priced from the outset.
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Conversocial Scorecard Summary
What is Conversocial?
Conversocial is a customer engagement platform that promises to deliver a unified approach to a new generation of customer care. The vendor says Conversocial enables hundreds of global brands including Google, Tesco and Hertz to ensure they are supporting in-the-moment resolution, at scale, to drive profitable and lasting relationships on all Social Messaging channels. Conversocial aims to create a clear digital path for brand and consumer engagement that combines excellent technology and services.
Categories: Social Media Monitoring, Social Media Customer Service
Conversocial Video
Conversocial Downloadables
Conversocial Integrations
Conversocial Competitors
Conversocial Pricing
- Does not have featureFree Trial Available?No
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?Optional
Conversocial Customer Size Distribution
| Consumers | 0% | |
| Small Businesses (1-50 employees) | 0% | |
| Mid-Size Companies (51-500 employees) | 70% | |
| Enterprises (> 500 employees) | 30% |
Conversocial Support Options
| Paid Version | |
|---|---|
| Live Chat | |
| FAQ/Knowledgebase | |
| Social Media |
Conversocial Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | No |
| Supported Languages: | English, French, German, Spanish |
Frequently Asked Questions
What is Conversocial?
Conversocial is a social customer service software that enables companies to engage in large volumes of social media conversations with their customers. The cloud-based software combines intelligent prioritization with team management workflows to enable companies to quickly and efficiently join and create conversations with their customers. Companies including Hertz, Tesco, Groupon, and Go Daddy have seen decreases in time and cost to serve by using Conversocial.
What are Conversocial's top competitors?
Khoros Care (Formerly Spredfast + Lithium), Sparkcentral, by Hootsuite, and Sprinklr Modern Sales & Engagement are common alternatives for Conversocial.
What is Conversocial's best feature?
Reviewers rate Usability highest, with a score of 9.2.
Who uses Conversocial?
The most common users of Conversocial are Enterprises from the Retail industry.