Conversocial Reviews

14 Ratings
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Score 8.0 out of 100

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November 19, 2014
Conway Stone | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Data Collection with Conversocial

9
We found that there was no difference between what was found on our pages and what was delivered through the tool. Filters for keywords in correspondence helped with the weeding process and also with data collection as it identified which communications needed responses as opposed to spam items. The information collected by the tool in the data section was relevant to our determination of what worked and didn't as part of our strategy. Our need for a secondary language (French) was adapted and executed well within Conversocial.
Read Conway Stone's full review
November 13, 2014
Kellen McAvoy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Data Collection with Conversocial

6
Conversocial is great for tracking data relating to customer service conversation management. It tracks response time, social platform messages, real time monitoring capabilities, overall sentiment, and commonly used keywords assigned to conversations. However, reporting and data collection for content creation is where this platform is somewhat limited in its capabilities. I would recommend using the data to better understand business goals, understand conversations, and analyze response rate by team members.
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What is Conversocial?

Conversocial is a customer engagement platform that promises to deliver a unified approach to a new generation of customer care. The vendor says Conversocial enables hundreds of global brands including Google, Tesco and Hertz to ensure they are supporting in-the-moment resolution, at scale, to drive profitable and lasting relationships on all Social Messaging channels. Conversocial aims to create a clear digital path for brand and consumer engagement that combines excellent technology and services.

Conversocial Video

Watch The New Standard of Social Customer Service is Here: The Power of Social Care for Travel & Hospitality Industries

Conversocial Downloadables

Conversocial Integrations

Conversocial Competitors

Conversocial Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

Conversocial Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
0%
Mid-Size Companies (51-500 employees)
70%
Enterprises (> 500 employees)
30%

Conversocial Support Options

 Paid Version
Live Chat
FAQ/Knowledgebase
Social Media

Conversocial Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Languages: English, French, German, Spanish