Conversocial Reviews

14 Ratings
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Score 8.0 out of 100

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November 13, 2014
Kellen McAvoy | TrustRadius Reviewer
Score 8 out of 10
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Verified User
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Publishing with Conversocial

5
I think there are better platforms for content creation and publishing to be honest. Still, it's important to keep in mind that this is a customer service platform - that is its core strength so one must consider that when looking into using it. The analytics for content creation is where I believe this platform falls short since the majority of analytics are meant to review and analyze conversations, response rate by agent, sentiment, etc.
Read Kellen McAvoy's full review

What is Conversocial?

Conversocial is a customer engagement platform that promises to deliver a unified approach to a new generation of customer care. The vendor says Conversocial enables hundreds of global brands including Google, Tesco and Hertz to ensure they are supporting in-the-moment resolution, at scale, to drive profitable and lasting relationships on all Social Messaging channels. Conversocial aims to create a clear digital path for brand and consumer engagement that combines excellent technology and services.

Conversocial Video

Watch The New Standard of Social Customer Service is Here: The Power of Social Care for Travel & Hospitality Industries

Conversocial Downloadables

Conversocial Integrations

Conversocial Competitors

Conversocial Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

Conversocial Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
0%
Mid-Size Companies (51-500 employees)
70%
Enterprises (> 500 employees)
30%

Conversocial Support Options

 Paid Version
Live Chat
FAQ/Knowledgebase
Social Media

Conversocial Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Languages: English, French, German, Spanish