Coupa

Direct procurement with SAP S/4HANA did not work for us in standard Coupa.

See previous answers.

I am new to customer-supplier portals in my career. I use several different ones in my current role, including Ariba and Tipalti. To be honest, I don't really enjoy the user experience of any of them. I can see how larger companies may benefit from their services but for my current role submitting invoices on them and filling out vendor information requests seems somewhat clunky to me. When I'm in Coupa, the easiest, most non-clunky process for me is when I'm successfully connected with a customer who has successfully created their purchase order and I can easily upload my invoice to said PO. To me, emailing customer invoices directly to the customer from our invoicing system seems like the easier route of delivering an invoice. I suppose it is helpful and reassuring to know that an invoice has been successfully uploaded into a company's system rather than waiting to find out if your emailed invoice made it to the correct department for payment processing.

It works well for an organization of any size. The create and submit process is simple with a defined approval process that you can customize. It probably does not make sense for very small businesses. It may be easier to do it all manually if you have few users and rarely submit an expense report.

Very glad to be using Coupa and user adoption is immediate.

Coupa is great for procurement modules like sourcing, supplier portal, self service procurement. It is a cloud software, hence requires very less set up cost when compared to on premise software. Coupa is intuitive and user friendly, with superior user experience. Coupa has built in analytics, which helps in giving actionable insights.

Coupa is especially well suited for businesses using indirect spend as a model. Coupa is especially customizable when it comes to the approval Req and invoice process. [I feel] Coupa contracts basic is almost a worthless product since it creates so much double effort to log new areas and co tracts under one order.

Coupa is a great tool and I would recommend it to anyone looking at it. I enjoy that it can be customized and has smart functions; I like the additional modules that allow for scaling and growth and that the user interface is great. It's an easy tool for novices to use and guides you through the process as you go. I don't have anything bad to say.

Coupa does very well on the procurement side of things. You can set up approval processes that allow you to approve or decline orders by your employees. Everyone gets a set limit and when you go over that limit, it needs to be approved. This has helped with controlling our costs. The expense side is very confusing at first and takes time to get used to. There are more steps involved in creating reports and if you don't have proper training, it can be frustrating.

I do think Coupa is well suited for a company the size of Uber, but I wish it were easier to navigate all parts and pieces of the tool. I think it works for Uber again because it can be a uniform tool across many teams, but I am not sure this would be ideal for smaller companies as I think it creates a lot of churn with issues many employees have with the tool.

It is useful for organizing invoice information for enterprise customers - the biggest advantage is that many larger companies use it so it's possible to have one portal for several different customers instead of having a separate portal per customer which means a lot of log-ins to track. It's not the best for total A/R management as smaller customers won't use it.

Coupa's implementation is fairly good if you are using it for any new organization where there are no processes already in place. But it is a quite challenging if it is getting implemented where systems are already in place. People are used to working with the existing processes and may find it relatively tough to get used to Coupa, initially.

Coupa may be good for the PR/PO/Invoicing component (I don't have enough experience there) but for expenses, it is quite clunky compared to some of its competitors. It has not updated its website or app and isn't as easy to use.

Very easy when it comes to expense reports. Everything is user-friendly and flows very smoothly.

Specific scenarios of Coupa being well suited would be it streamlines processes that are used with Accounts Payable / Finance Teams. It makes their processes super simple and gives you great reports. I honestly can't think of any scenarios that are less appropriate.

Coupa Expense is an amazing tool for any multi-state organization or business that has employees who constantly travel. I would recommend it for pretty much any business in any industry where you are looking to cut down on the time it takes for an expense report to be submitted, approved, and paid. It may not be the best product if you want to continue to waste paper, frustrate your employees by offering reimbursement weeks after they submit, or fail your audit because you are missing necessary approvals or are missing paper receipts.

Good for filing expenses, tracking current status, and setting up new vendors. It's appropriate for all the things it claims to do.

Coupa is well suited for making sure that purchase orders are in compliance with company policies. It is great for imposing specific requirements on how purchase orders are processed. The UI of Coupa is however not very intuitive, which can make it difficult for an individual completing a purchase order to recognize what they are missing.

Coupa seemed ideally suited for expense tracking/reporting, and is equally useful for tracking company purchasing.

Coupa is a great resource for tracking spend and monitoring costs. The user-friendliness is an added benefit.

If you have a large organization that is across multiple countries, Coupa makes it much easier to receive everyone's expenses in a timely manner.

Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.

In our corporate marketing team there are suppliers we have continuity with. All present and historical information is pre-populated in Coupa making it easy for us to change or issue new transactions. Coupa also seamlessly integrates with our cloud platform.

My use of Coupa revolves around submitting invoices from different vendors I work with. Once submitting an invoice, Coupa will go through an approval chain that gets to the right people. Everything is logged in Coupa and it keeps track of the budget and spend well for our organization.

This tool is so incredibly affordable even the smallest of companies should be using it. You can easily pay for the system with successful sourcing events. The system is so configurable I'm not sure there is an industry it wouldn’t be successful in. From a retail perspective, I love the hosted catalog, sourcing, and P2P modules, they're exactly what I need.