Coupa Reviews & Ratings 2025

Name: Which is the Best Procurement Software? (SAP Ariba, GEP Smart, Procurify, Coupa)
Uploaded: 2022-09-23T15:30:15.000Z
Duration: 5 min 26 s
Description: When it comes to procurement, software and needs can be massively varied. From large and complex needs like larger enterprises to smaller and simpler processes - tools like Procurify, Coupa, GEP Smart, or SAP Ariba can meet and exceed business needs.

Starting at $549 per year

View Pricing

Overview

What is Coupa?

COUPA IS GREAT BUT NEEDS AI/FULL AUTOMATION

Rating: 10 out of 10

December 13, 2024

IncentivizedVetted ReviewVerified User

We use Coupa for creating PO's, processing invoices and expense reports. The software is used mainly for the procurement team to create PO's and by our A/P team to process inv...

Verified user

Employee

2 years of experience

Coupa is a great complement to S/4HANA for procurement

Rating: 9 out of 10

May 31, 2023

IncentivizedVetted ReviewVerified User

Coupa is used for indirect procurement in a self service web portal.

Verified user

Professional

2 years of experience

Coupa, current version 2023, for companies submitting invoices is problematical.

Rating: 1 out of 10

April 4, 2023

Vetted ReviewVerified User

Our customers use Coupa and we submit invoices through Coupa.

Joe Geller

Account Manager - Research & Development

Accounting Vice President

Geller MicroAnalytical Lab., Inc.

5 years of experience

Intuitive Procurement Software which saves money

Rating: 10 out of 10

August 19, 2021

IncentivizedVetted ReviewVerified User

Coupa is being used across the procurement and accounts payables departments. It integrates well with our ERP software. We use Coupa for Sourcing, self service procurement, su...

Shiva Krishna

Consultant - Finance and Accounting

Cloud Procure to Pay Consultant

KPMG US

1 year of experience

Coupa--the best expense tool you didn't know you needed

Rating: 10 out of 10

July 13, 2021

IncentivizedVetted ReviewVerified User

Coupa was implemented about two years ago to replace a dated homegrown expense system companywide. It was chosen for its integration abilities and ease of use, leading to very...

Jess Pramov

Supervisor - Other

Supervisor, Operations (Fleet)

Sunrun

2 years of experience

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Pricing

View all pricing

Premium Support

$499+

Cloud

per year

Verified

$549

Cloud

per year

Advanced

$4800

Cloud

per year

Entry-level set up fee?

No setup fee

For the latest information on pricing, visithttps://supplier.coupa.com/pricing/

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Starting price (does not include set up fee)

$549 per year

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Product Demos

Coupa Data Assure + iFrame Demo

YouTube

Coupa Video Blog: No-Click Requisition

YouTube

Finance Automations - Procure to Pay with Coupa and NetSuite

YouTube

First Coupa Demo

YouTube

PunchOut2Go for Magento 2 + Demo of PunchOut from Coupa

YouTube

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Product Details

About
Integrations
Competitors
Tech Details
FAQs

What is Coupa?

Coupa’s cloud-native Business Spend Management (BSM) platform provides end-to-end processes that helps drive collaboration across for every business leader from supply chain, procurement, finance, treasury, compliance, and IT and supply chain leaders to help their companies to get the visibility and control they need to spend smarter, mitigate risk, and improve resilience. A unified platform approach frees up IT from complex integrations to help leaders deliver on these goals.

Coupa Features

Supported: Electronically Manage the Entire Source-to-Pay Process: from spend analysis to risk vetting, sourcing, contracting, purchasing, invoicing, working capital programs, digital payments, and automatic reconciliations—covering all types of goods and services, all on the same unified platform.
Supported: Collaborate with Suppliers: starting with the millions of suppliers already transacting digitally, and engaging others with no fees and instant visibility to POs, invoices, and payment status via the platform for more effective relationships.
Supported: Mitigate Risk: with comprehensive third-party risk management across many tiers of the supply chain, continuous community-powered risk and performance monitoring, and real-time fraud detection .
Supported: Optimize Travel and Expense Management: with booking, continual price monitoring, expense reporting and employee reimbursements.
Supported: Optimize the Supply Chain: with the ability to model the entire supply chain as a “digital twin” and move to continuous design.

Coupa Screenshots

Screenshot of Transform your company’s supply chain planning from running one-off projects to a consistent and repeatable process.

Screenshot of Efficiently capture data for apples-to-apples comparisons of suppliers across business requirements, risk factors, ESG, and costs to find the best solution.

Screenshot of Understand supplier relationships, ensure that the right mitigation is in place, and onboard suppliers. Use trusted data services, Community.ai, and performance feedback to spot risk and optimize relationships over time.

Screenshot of Bring the results of sourcing events and risk vetting together to quickly formalize agreements without costly omissions or delays.

Screenshot of Give users an easy experience for all types of goods, services, and contingent worker needs while bubbling up ESG and other favored suppliers. Streamline budget checks and approvals simple emails to get move spend pre-approved, on-contract, and under control.

Screenshot of Give suppliers a variety of options for submitting e-invoices — all without fees and in compliance with VAT and global regulations. Boost supplier adoption of e-invoicing by giving visibility into status of invoice approval and digital payments.

Coupa Videos

Coupa | Behold the Power of Spend

When it comes to procurement, software and needs can be massively varied. From large and complex needs like larger enterprises to smaller and simpler processes - tools like Procurify, Coupa, GEP Smart, or SAP Ariba can meet and exceed business needs.

Coupa Integrations

Coupa Competitors

Coupa Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

Frequently Asked Questions

Coupa starts at $549.

SAP Ariba, GEP SMART, and JAGGAER are common alternatives for Coupa.

The most common users of Coupa are from Enterprises (1,001+ employees).

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Comparisons

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Reviews From Top Reviewers

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(1-5 of 14)

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Quite a cup of Coupa

Rating: 10 out of 10

Incentivized

November 09, 2016

Scott Coleman CPSM, CPSD, C.P.M

Procurement Manager

Sprouts Farmers Market (Retail, 10,001+ employees)

Vetted Review

Verified User

2 years of experience

View profile

Use Cases and Deployment Scope

Sprouts is currently using Coupa's P2P and Sourcing modules and strongly considering the T&E and Contract modules based on the success we've had with our existing models. The P2P is used primarily in new store development as the purchasing platform for indirect spend, typically fixtures, equipment, and store supplies. We are in the process of rolling it out to all stores as a hosted catalog as a one-stop shop to order all supplies from. The Sourcing module is used by my strategic sourcing team to conduct all RFxs/Reverse Auctions. The tool is extremely flexible, reliable, and configurable to any type of sourcing need. We've had great success in gaining cost transparency resulting in lower costs for the business. The P2P module is very stable and easy to use, we've spent very little time training my team on it. If you've ever bought something on Amazon, you'll figure Coupa out in about five minutes.

Pros

Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.

Cons

Support Team - A little slow in responding. I think the tool is so configurable that they struggle with figuring out what is causing certain issues that are being submitted on the portal.
I'd love for the Sourcing Module to be able to support larger events. There seems to be a limit on the number of lines each event can support and as a growing retailer, our store count dictates we have room to grow and that each store is represented in the bid process.
Would like to see the ability to issue multiple POs for a single item to multiple locations. The tool may do this but I know I can't and it may be due to how we interface with our ERP.

Likelihood to Recommend

This tool is so incredibly affordable even the smallest of companies should be using it. You can easily pay for the system with successful sourcing events. The system is so configurable I'm not sure there is an industry it wouldn’t be successful in. From a retail perspective, I love the hosted catalog, sourcing, and P2P modules, they're exactly what I need.

Coupa is here to resolve your PO mismanagement

Rating: 8 out of 10

Incentivized

November 28, 2016

Verified User

Manager in Marketing

Internet Company, 10,001+ employees

Vetted Review

Verified User

1 year of experience

Use Cases and Deployment Scope

We currently use Coupa to manage the purchase flow between our organization and our suppliers. This includes managing all purchase orders whether initiating new orders or revising existing ones. It helps the purchasing department match POs to invoices and corresponding payments.

Pros

The interface is fairly intuitive and easy to navigate through.
Most options are plug and play since we have a pre-populated list of authorized suppliers to select from. All necessary fields are available to complete purchases.
Coupa allows you to document line by line any and all changes that have occurred on a purchase order. We found this very helpful if we ever needed to look back at the change history.

Cons

Coupa currently lacks a bulk import option which makes it difficult for importing several rows of POs.

Likelihood to Recommend

In our corporate marketing team there are suppliers we have continuity with. All present and historical information is pre-populated in Coupa making it easy for us to change or issue new transactions. Coupa also seamlessly integrates with our cloud platform.

Coupa - great for employers but tedious for employees

Rating: 3 out of 10

Incentivized

December 12, 2018

Tolulope Lawal

Customer Success Manager

UberEats (Information Technology and Services, 10,001+ employees)

Vetted Review

Verified User

2 years of experience

View profile

Use Cases and Deployment Scope

Coupa is being used by all employees at my company to purchase goods or services (for business purposes) from vendors and/or suppliers. Coupa is utilized to ensure all employees purchase goods from preferred vendors and/or suppliers, secure appropriate approvals, and follow company policies when purchasing good and services (for business purposes).

Pros

Coupa is great at ensuring employees follow company policies for generating and processing purchase orders
Coupa is great at providing approvers with a synopsis of the details of a purchase order

Cons

Coupa's UI is not intuitive
Coupa has far too many notification options for users to manage
Coupa's support is extremely limited and slow

Likelihood to Recommend

Coupa is well suited for making sure that purchase orders are in compliance with company policies. It is great for imposing specific requirements on how purchase orders are processed. The UI of Coupa is however not very intuitive, which can make it difficult for an individual completing a purchase order to recognize what they are missing.

Payment Portal Pains and Pleasures

Rating: 6 out of 10

June 17, 2022

Verified User

Employee in Finance and Accounting

Computer Software Company, 51-200 employees

Vetted Review

Verified User

1 year of experience

Use Cases and Deployment Scope

I use Coupa Supplier Portal to receive purchase orders from customers and also to submit our company's invoices. There are different scenarios that seem confusing at times regarding connecting with customers. For instance, my company has a Coupa Profile that we connect with customers through. Sometimes when a new customer wants us to use Coupa to send invoices, we will receive an email invitation to set up a new Coupa user profile. There is usually only a single link to do so and not a link that says, "Already have an account - log in here." By clicking the link, it just takes you to create a new account, which I don't even care to do. Once I'm logged in to Coupa, and a customer has sent one of these invitations, I can't seem to see them through the establish connection link. This confuses me because I'm not sure if the customer should be sending me a connection request or if I should request a connection.

Pros

It's easy to create customer invoices against purchase orders.

Cons

Please make merging user accounts more streamlined.
Please give existing users the option to log in to their account when a new customer requests to connect directly in the email invitation.

Likelihood to Recommend

I am new to customer-supplier portals in my career. I use several different ones in my current role, including Ariba and Tipalti. To be honest, I don't really enjoy the user experience of any of them. I can see how larger companies may benefit from their services but for my current role submitting invoices on them and filling out vendor information requests seems somewhat clunky to me. When I'm in Coupa, the easiest, most non-clunky process for me is when I'm successfully connected with a customer who has successfully created their purchase order and I can easily upload my invoice to said PO. To me, emailing customer invoices directly to the customer from our invoicing system seems like the easier route of delivering an invoice. I suppose it is helpful and reassuring to know that an invoice has been successfully uploaded into a company's system rather than waiting to find out if your emailed invoice made it to the correct department for payment processing.