Coveo Relevance Cloud

Coveo Relevance Cloud

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Score 7.3 out of 100
Coveo Relevance Cloud


Recent Reviews

Does its job, but is lacking

8 out of 10
June 14, 2019
Coveo is currently implemented within our company's ecosystem, which is a portal where employees can read about current company news, …
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Entry-level set up fee?

  • Setup fee optional
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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $600 per month

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Product Details

What is Coveo Relevance Cloud?

Coveo is a cloud-based relevance platform. Coveo is an intelligence layer that injects relevance into digital experiences, with applied AI-driven solutions spanning intelligent search through to solutions for eCommerce, Service, and Workplace.

Coveo boasts more than 1,500 successful implementations around the world, with clients including Tableau, Dell, Palo Alto, Xero, and Motorola Solutions. Coveo is supported by a network of accredited global partners, integrators and alliances, including Salesforce, ServiceNow, Sitecore, Accenture, Deloitte, and Ernst & Young.

Coveo Relevance Platform is a trademark of Coveo Solutions, Inc.

Coveo Relevance Cloud Features

  • Supported: Website - AI powered Intelligent Search, Recommendations, Personalization, and user analytics
  • Supported: Service and Support - Self Service (community, in-product support, chatbots), Agent Enablement, ticket deflection
  • Supported: Workplace - Company Intranet, Employee Self Service, Internal Help Desk, Line-of-business intelligence
  • Supported: Commerce - Deliver intuitive search, relevant recommendations, and behavior-based personalization with AI on tap for every part of the shopper journey.

Coveo Relevance Cloud Video

A million people. A million experiences. People interact with your business digitally, because they want to learn, buy, watch, fix or connect. They expect relevant digital experiences because that is the new normal. Coveo uses AI to personalize millions of digital experienc...
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Coveo Relevance Cloud Integrations

Coveo Relevance Cloud Competitors

Coveo Relevance Cloud Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo


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Frequently Asked Questions

What is Coveo Relevance Cloud?

Coveo is an enterprise search technology which can index data on disparate cloud systems making it easier to retrieve. It has integrated plug-ins for, Sitecore CEP, and Microsoft Outlook and SharePoint.

How much does Coveo Relevance Cloud cost?

Coveo Relevance Cloud starts at $600.

Who uses Coveo Relevance Cloud?

The most common users of Coveo Relevance Cloud are from Enterprises (1,001+ employees) and the Information Technology & Services industry.

Reviews and Ratings




(1-4 of 4)
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Michael Cizmar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Coveo is well-suited for larger companies that have a huge amount of files sitting its databases. For a company of more than 100K employees, Coveo does a nice job of sifting through massive piles of data. For example, if I wanted to find something about 401K matches, I could type that into the Coveo search bar on our portal and it would give me all the files in our system about investing in 401K in our company. The results don't take too long to come up as well.
Rondel Ward | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Coveo is well suited to crawling large collections of sitecore items and organizing content based off of templates and folder structures. Facets allow you to group related content regardless of their position in the tree which is a very useful feature for most search implementations. The price can be pretty expensive as in some cases, you may have to pay for each document which is indexed. The price/features tradeoff is probably the biggest decision to make.
Lauren Jones, PMP | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Make sure you have a roadmap of systems that you plan to integrate with. Custom connectors should be factored in. Highly suggest reviewing their analytics and insights engine - this area of the product was very weak when we were using it.